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Holiday Inn Express & Suites Ontario Airport

#13 of 41 Hotels in Ontario
Certificate of Excellence
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2280 South Haven Avenue, (exit 39), Ontario, CA 91761
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Holiday Inn Express & Suites Ontario Airport
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106 Reviews from our TripAdvisor Community

Traveler rating
    63
    22
    6
    8
    7
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22
14
4
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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There are newer reviews for Holiday Inn Express & Suites Ontario Airport
See the most recent reviews
Aloha, Oregon
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel was surprisingly quiet for being so close to a major freeway and the airport. Clean room and friendly and helpful staff. Decent breakfast. Although my trip was a short one and I didn't get to see or do much due to my work schedule and flight arrangements, I would stay here again.

Was this review helpful? Yes
Top Contributor
109 reviews 109 reviews
44 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 15, 2014

Not necessarily a Holiday Inn fan, but this hotel was great. It was clean, and bright, and well maintained. It was also very convenient to the airport without being right on top of it and listening to airplanes landing and taking off. Decent restaurants right nearby within walking distance. The breakfast lacked selection and didn't look too good. Choose to... More 

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Sierra Madre, California
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 4, 2014

My room was right above the conference room where a birthday party with a live band had been booked. At 9:30, when I was getting ready to go to bed, I heard music and thought it might be coming from one of the rooms in my hallway (I did not know about the live band at that time). I called... More 

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Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Linda S, First I would like to offer our sincere apologies for your inconvenience and frustration during your stay. Our number one priority is the comfort and satisfaction of our guest, in which we failed to provide for you. Social events are rare in our banquet facilities but do happen from time to time. Your feedback is greatly appreciated... More 

Petaluma
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 21, 2014

Reservation required payment, arrived and didn't have the room I paid for, no accomodation of type I reserved available. They offered one night in another hotel and return to their hotel for second night, absolutely the worst service I have ever had at a hotel. The front desk person said the only person in establishment who could change was the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Larry P, Thank you for taking the time to review our property. I appreciate you bringing this matter to our attention. Our hotel is very proud of its level of service and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it... More 

Mission Viejo, California
1 review
5 of 5 stars Reviewed April 13, 2014

We held a very larger meeting and the hotel was perfect from the hotel staff, meeting rooms and the accommodations. Cianna Fige who is the sales manager was by far the best I have ever worked with planning a meeting. She was very helpful from setting up all aspects of the meeting. She even was very in tuned to making... More 

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Tucson, Arizona
1 review
4 of 5 stars Reviewed April 7, 2014

The breakfast area was very clean and organized. Staff very friendly, the gym was nice and clean. I really liked their cable options. The room was clean, it smelled a little like a smoking room but it was clean.

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Ontario, California
1 review
3 of 5 stars Reviewed March 12, 2014

Every staff member that I encountered was very helpful, friendly and accommodating. Robert Garcia provided great check-in service and Vivian's breakfast was very good and the serving area was clean as well as the dining area. The mattress in my room needs upgrading. And I actually unplugged the noisy in-room refrigerator. Very nice for a conference.

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Mitch G, Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent... More 

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 27, 2013

very stylish for a conference style place good outdoor barbq not convenient to stores without a car though nice sunday church services close enough to metro exceptional huge breakfast perfect for what it is

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Upland, ca
Top Contributor
121 reviews 121 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 26, 2013

This hotel is a little below the quality of this chain, and could use some upgrades. The room was clean and quiet but needed some upgrades. The breakfast was cold when I went down and the dining room looked like it was in renovations or under construction, not sure what was going on. The room rate is very nice but... More 

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Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2013

Needed a phone charger and was helped immediately. Upon entering the room I was excited by the clean smell!!!!!!!!! Every time I have stayed here it was a good experience. Restaurants nearby as well......

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