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Holiday Inn Express & Suites Ontario Airport

2.5 of 5 2280 South Haven Avenue, (exit 39), Ontario, CA 91761
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Certificate of Excellence 2014
Holiday Inn Express & Suites Ontario Airport
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Holiday Inn Express & Suites Ontario Airport
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103 reviews from our community

Traveler rating
    61
    22
    6
    7
    7
See reviews for
21
13
4
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Top Contributor
58 reviews 58 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My journey of 16 hours ended with trying to find the way to the front door. It is close to Ontario airport and I had GPS in the rental car. I could see the hotel from the busy street. But the entrance is down a side road and through what looks like a big truck parking lot. It took me... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Great service, especially by Vivian at the continental breakfast buffet, she was so cordial, kind and helpful! She was kind and friendly with the kids and worth the two hundred characters. Thanks Vivian!

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San Jose, California
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To start with, the entrance to this hotel not straight forward and its a little awkward to access the hotel. This property is located pretty close to the freeway. If you're a light sleeper.......choose another place. Also, the doors seem lightly insulated - If someone was walking down the hallway and talking........you can hear them loud and clear. Stayed here... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Patricia L, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you appreciate the cleanliness of the bed and regarded our friendly staff. However, we sincerely apologize about the issues encountered on the keys. It is certainly not our intent to inconvenience our valued customers, but to... More 

Murfreesboro, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the third year we have stayed at this hotel. I love the very soft pillows and the fact that I can hear the fan if I want to (good white noise for sleeping). The downside for us is an ongoing problem with the magnetic strips on the door key cards. We had to have our key cards replaced... More 

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Enola, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel staff is phenomenal, the rooms are clean, and breakfast is great. Oh and don't forget to say hi to Vivian during breakfast. She's the one who makes it all happen! Now it's just the free breakfast that you can get at any Holiday Inn Express, but she has a passion about her that you rarely see, and it... More 

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Nassau, New Providence Island
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 30, 2014

Arrived late. The gentleman on was very nice and helpful. The only weird thing is they put a elite member into two rooms, on different floors and at the very end from the elevators, which meant long walks. I thought that was very strange. No way was the hotel full. If elites are treated like that even when arriving late,... More 

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1 review
5 of 5 stars Reviewed October 26, 2014

Enjoyed my stay n especially enjoyed my morning breakfast! Vivian was such a friendly person! Excellent n friendly environment. The rooms were great n the bed was so comfy. I stayed there a week for work and slept like a baby every night:)

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Oakland, California
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2014

This hotel has convenient freeway access and was a good starting point for my trip, after I arrived at the Ontario Airport. The front desk staff were very nice and helpful. My room was large, clean and comfortable. I did have to pull out a night stand to plug in my charger, but I was happy to find a free... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2014 via mobile

Had a reservation said they had truck parking. Could not get my $240000 unit in their nail ridden dirt lot. Was treated horrible by front desk. A man in a suit came in and I was dirt. Had truck parked and was blocking 3 spots and was told it would not work. Had to leave. This is my goto place.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear good1202, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More 

Pleasanton, California
1 review
5 of 5 stars Reviewed September 11, 2014

The customer service here is the best I have found at any Holiday Inn, period. The few issues that I have had have been minor and were resolved immediately. Both the manager Rich and Vivian, the person heading up the breakfast room know me by name and take the time to see too it that my needs are met. The... More 

Was this review helpful? Yes
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Rick W, Thank you kindly for the wonderful review on your recent stay here at the Holiday Inn Express and Suites. We as a team strive to deliver superior customer service for all of our guest and definitely get to know our return guest whom become extended family to us. We do thank you for your kind words as... More 

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Additional Information about Holiday Inn Express & Suites Ontario Airport

Address: 2280 South Haven Avenue, (exit 39), Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario Airport 2.5*
Number of rooms: 120
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Also Known As:
Holiday Inn Express Ontario Airport Hotel Ontario
Hotel Style:
#11 Business Hotel in Ontario

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