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Holiday Inn Express & Suites Ontario Airport

#14 of 41 Hotels in Ontario
Certificate of Excellence
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2280 South Haven Avenue, (exit 39), Ontario, CA 91761
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Holiday Inn Express & Suites Ontario Airport
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110 Reviews from our TripAdvisor Community

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Traveler rating
    64
    22
    7
    10
    7
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23
14
4
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Savannah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Where do I begin? Waited 12 minutes to check in as no one was at desk. When a Wal Mart truck driver came in he said "Jeffrey, someone is at desk". Then he comes in the door and checks me in. As a platinum member no water or amenities. Next morning at breakfast, no cinnamon rolls which is HIE signature... More 

Was this review helpful? Yes
Ontario, California
1 review
5 of 5 stars Reviewed 1 week ago

I have now used HIE over 10 times and have always received top notch customer service! Andrew goes above and beyond to help myself and our group out. He never shows that he is stressed or over whelmed even though we have multiple requests or changes to our setup.He is extremely polite and helpful. Cynthia at the front desk is... More 

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Sahuarita, Arizona
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

Just needed a place to stay overnight, this worked out well. The facility was clean overall, although our room smelled bad when we first got into it. Breakfast selection was not big and not too fresh.

Was this review helpful? Yes
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Tried 2 different rooms. One smelled of human body odor. 2nd smelled of cat urine, wet, mold & mildew. Sofa was stained. Front desk didn't seem concerned either way, just showed us another room. Maybe AC filters need changing. 2nd morning we were told they overbooked & we would need to leave. When we checked in we told him how... More 

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San Diego, California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 20, 2015

This was a one night stay because of the sports competition in the area. If you unwisely choose this hotel, then, after dropping $180, you will get: 1) hotel management at 6pm check-in time not honoring prepaid two beds rooms and offering one bed rooms (called "suites") with pull-out sofa for 3 people instead, 2) smoky hallways as some rooms... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear mden001, Thank you for being our guest and for taking the time to write your review. We are disappointed if you found our hotel unremarkable due to the noise challenges experienced and if the service rendered upon check-in was a let down. Kindly note that we will be sharing and discussing this with the concerned departments to ensure that... More 

Rochester, New York
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 31, 2015

The room was perfect; clean and roomy. The refrigerator and microwave came in handy and were clean and in perfect order. Checking in went perfect and the breakfast buffet was great. Good variety of food and all was warm and freshly stocked. Parking lot was big and provided plenty of space for all patrons.

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Denver, Colorado
1 review
5 of 5 stars Reviewed February 11, 2015

I travel for work and the staff at the Holiday Inna are amazing. Rich, Jeffrey, Vivian and Bree make you feel that you are starting your day and ending your day at home. Thanks for making a long trip seem like home.

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Philadelphia, Pennsylvania
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 27, 2015

My journey of 16 hours ended with trying to find the way to the front door. It is close to Ontario airport and I had GPS in the rental car. I could see the hotel from the busy street. But the entrance is down a side road and through what looks like a big truck parking lot. It took me... More 

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1 review
5 of 5 stars Reviewed January 11, 2015

Great service, especially by Vivian at the continental breakfast buffet, she was so cordial, kind and helpful! She was kind and friendly with the kids and worth the two hundred characters. Thanks Vivian!

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San Jose, California
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 9, 2015

To start with, the entrance to this hotel not straight forward and its a little awkward to access the hotel. This property is located pretty close to the freeway. If you're a light sleeper.......choose another place. Also, the doors seem lightly insulated - If someone was walking down the hallway and talking........you can hear them loud and clear. Stayed here... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Patricia L, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you appreciate the cleanliness of the bed and regarded our friendly staff. However, we sincerely apologize about the issues encountered on the keys. It is certainly not our intent to inconvenience our valued customers, but to... More 

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