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Holiday Inn Express & Suites Ontario Airport

#15 of 41 Hotels in Ontario
Certificate of Excellence
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2280 South Haven Avenue, (exit 39), Ontario, CA 91761
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Holiday Inn Express & Suites Ontario Airport
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115 Reviews from our TripAdvisor Community

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Traveler rating
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would like to give a special thank you to Vivian for her outstanding service for the entire week of July 26th, 2015. She was always pleasant and greeting others with her beautiful smile. I seen your guest go out of their way to chat with her early in the mornin and she willing obliged. She is special lady and... More 

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Hong Kong, China
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for 2 nights in July. The really tidy and clean hotel room and great staff make it great place to stay. Come with fantastic breakfast. The not good experience that I have problem to use the free WiFi.

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Blainville, Canada
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked this hotel for 13 nights and was disgusted upon arrival into my upgraded room. The bed was clean and bathroom was ok too, but the old nasty dirty smell of the room could not bare. The furniture was very old worn and extremely dirty, soiled, stained and down right disgusting. My arrival was after midnight and In phoning... More 

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Rich G, Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room condition.This room is obviously one that has fallen to the cracks as the hotel is 7 years old. We are taking your comments as a learning opportunity to make... More 

Los Angeles, California, Usa
Level Contributor
142 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel locate only few miles from Ontario Airport. Easy drive. About 10 minutes drive from Ontario Mill amd Victoria Garden Mall. Wonderful location. Hotel clean, swimming pool, free breakfast. Recommand this good hotel.

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Sparks, Nevada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

One of the best "express".. has a pool, friendly staff, really GOOD breakfast, plenty of HOT food and no watery eggs... (and the cook even comes out and asks you if everything i OK and do you need anything)..... Titan Burger down the street for a quick lunch/dinner

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Savannah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where do I begin? Waited 12 minutes to check in as no one was at desk. When a Wal Mart truck driver came in he said "Jeffrey, someone is at desk". Then he comes in the door and checks me in. As a platinum member no water or amenities. Next morning at breakfast, no cinnamon rolls which is HIE signature... More 

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Rich G, Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear RYSavannah, Thank you for taking the time to provide feedback on your recent experience at our hotel. Regretfully it was not a pleasant experience as you have mentioned several issues during your stay. I am looking into all matters beginning with the check in delay. I absolutely apologize on behalf of our staff and will take this as a... More 

Ontario, California
1 review
5 of 5 stars Reviewed June 26, 2015

I have now used HIE over 10 times and have always received top notch customer service! Andrew goes above and beyond to help myself and our group out. He never shows that he is stressed or over whelmed even though we have multiple requests or changes to our setup.He is extremely polite and helpful. Cynthia at the front desk is... More 

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Sahuarita, Arizona
Level Contributor
4 reviews
3 of 5 stars Reviewed June 16, 2015

Just needed a place to stay overnight, this worked out well. The facility was clean overall, although our room smelled bad when we first got into it. Breakfast selection was not big and not too fresh.

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Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 14, 2015 via mobile

Tried 2 different rooms. One smelled of human body odor. 2nd smelled of cat urine, wet, mold & mildew. Sofa was stained. Front desk didn't seem concerned either way, just showed us another room. Maybe AC filters need changing. 2nd morning we were told they overbooked & we would need to leave. When we checked in we told him how... More 

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San Diego, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed May 20, 2015

This was a one night stay because of the sports competition in the area. If you unwisely choose this hotel, then, after dropping $180, you will get: 1) hotel management at 6pm check-in time not honoring prepaid two beds rooms and offering one bed rooms (called "suites") with pull-out sofa for 3 people instead, 2) smoky hallways as some rooms... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear mden001, Thank you for being our guest and for taking the time to write your review. We are disappointed if you found our hotel unremarkable due to the noise challenges experienced and if the service rendered upon check-in was a let down. Kindly note that we will be sharing and discussing this with the concerned departments to ensure that... More 

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