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Holiday Inn Ontario Airport

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2155 E. Convention Ctr Way, Ontario, CA 91764
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Holiday Inn Ontario Airport
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Holiday Inn Ontario Airport
Holiday Inn Ontario Airport
Holiday Inn Ontario Airport
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170 reviews from our community

Traveler rating
    69
    63
    23
    8
    7
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41
24
13
78
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Ontario Airport
See the most recent reviews
Salt Lake City, Utah
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

If you are attending a convention at the nearby convention center this location is the perfect distance. It also works for any other business in the area. The location also right next to a Marie Calendars for eating. But I found the restaurant in the hotel to be more than satisfying.

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear Ryan A, We are extremely happy that you found our location at the Holiday Inn Ontario Airport to be convenient for your convention and the hotel to be clean. Thank you for your compliment on our Landings Restaurant. We do have great nightly specials and Happy Hour from 4pm to 7pm. We hope to see you on your return... More 

Arizona
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 10, 2013

They have plaques commemorating past accomplishments in the hotel chain. They are not paying attention to minor damage that is a normal occurrence for hotel rooms. I would have given it a better rating if it wasn't just four years old and already looking worn and threadbare. Oh, and the Landings restaurant was way overpriced.

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear GalenTravels, Thank you for your review of the Holiday Inn Ontario Airport. We appreciate all guest feeback. We are making improvements to our hotel on a daily basis. Our new maintenance staff is focusing on maintaining the everyday damages that occurs in a hotel. Our goal is to satisfy every guest. We appreciate your concerns and will work hard... More 

Lamorlaye, France
Top Contributor
88 reviews 88 reviews
70 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 7, 2013

Claims 4 stars, but more like 3 - carpets a bit threadbare, room fittings tired. No noise from the airport though so insulation is good. Restaurant and bar OK, but not open for lunch. Service good all round. Shuttle to airport exceptional - driver was really good. Prices a bit steep for this level of quality

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear Ian H, Thank you for your review. Through these reviews online we are making strides to provide our guests with the highest of quality service. We are making improvements to our hotel daily. We are extremely pleased that you found the service to be good and our Shuttle driver exceptional. We will share your comments with the entire staff.... More 

Bishop, California
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 20, 2013

Got a great Hotwire deal on this place, saved about $45. It was clean, the bed was soft and the night shift staff that I spoke to were friendly. There were only two down sides. 1.) The shower broke when my friend was taking a shower so I had to use the bathtub. 2.) The remote control wouldn't change channels.... More 

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear lacyloowho, Thank you so much for your review. We are extremely happy that you were able to book a great rate to stay with us, found your bed to be comfortable and the staff to be friendly. We do apologize that your shower broke and remote did not work. Our staff would have been happy to repair that right... More 

Scottsdale
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 21, 2013

I am a Priority Club Platinum Member, and was greeted as such upon arrival. Stayed for 3 nights. Room was fine in terms of cleanliness, bed, etc. The pillows are small, but not a deal breaker. That is where the OK/Average-ness of this hotel ends. One previous reviewer noted that the bathtubs do not have non-slip coatings and no non-slip... More 

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear John W.; Thank you for your comments concerning your stay at the Holiday Inn Ontario Airport. We are hospitality professionals who work diligently to ensure our facilities are well maintained. We are disappointed that your hotel stay was not satisfactory. Please contact us to discuss these issues in greater detail. Your feedback is of great importance to us and... More 

Winona, Mississippi
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 4, 2013

Negotiated a rate with this hotel. Staff were very friendly and helpful. Rooms are a little unigue in layout, but nice new hotel, super quiet, and a pleasent place to stay the night. If you get a chance spend the night, you will not regret it.

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear musjn; We are very glad that you enjoyed your stay at the Holiday Inn Ontario Airport. We are pleased that you negotiated a rate with us and find our hotel to be comfortable and quiet. We look forward to seeing you on your return visit to Ontario. Sincerely, Shari Hurley Front Office Manager More 

las vegas
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 24, 2013

Stayed for 1 night and got a really cheap price via Hotwire. Doubt we would have chose to stay here otherwise....but luckily it was a newer HI. Check in was lack luster, the guy had no personality and was on the phone the whole time while he checked us in. The room was a nice size BUT floors were dirty... More 

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear littledumpling; Thank you very much for sharing your experience with us. We appreciate your taking the time to let us know about the positive and negative experience during your stay. We are hospitality professionals who work diligently to ensure our guests experiences meet their expectations. We do apologize that your check in experience did not meet your expectations. Our... More 

Atlanta, Georgia
Top Contributor
72 reviews 72 reviews
70 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed February 22, 2013

First of all, I have no real complaints about the room itself or the condition of the room. It is standard, clean, and comfortable. Now, I am a frequent traveler, very loyal to the Priority Club brand (Platinum Elite). I seldom post a negative review of a place, but this one deserves it. I would rather sleep in my rental... More 

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear autiger3313, Thank you so much for taking the time to write a review about your stay with us. We have a very professional staff throughout the hotel, please accept my sincere apology that you did not receive the best customer service when you checked in at our hotel. We appreciate all feedback from all guests it is taken seriously... More 

Kingman, Arizona
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 11, 2013 via mobile

I think this hotel should be called the "out of order" Holiday Inn. Very nice lobby and nice rooms, however, when I went downstairs for breakfast this morning, there was an employee at the front of the restaurant telling the guests that they were out of food, that they had not received the food delivery and all they had was... More 

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear Mrtonothorns, Thank you for taking time to write a review of your stay at our hotel. We do apologize for any inconveniences that you experienced with the washing machine and the treadmills not working during your stay. We are working diligently on having these machines repaired. Thank you again for your review and for staying with us. Sincerely, Shari... More 

1 review
5 of 5 stars Reviewed February 11, 2013

Beautiful hotel, very clean, great friendly staff. I have stayed here several times & will continue to choose holiday inn Ontario for my hotel stays. Hotel is very kept up with almost like new, very convenient to freeways, convention center, & local restaurants.

Was this review helpful? Yes
Shari H, Front Office Manager at Holiday Inn Ontario Airport, responded to this review

Dear Tommysgirl121, Thank you for your wonderful review. We are extremely pleased that you enjoy our hotel and our staff. Thank you for continuing to stay with us. We look forward to seeing you again. Sincerely, Shari Hurley Front Office Manager More 

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