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Holiday Inn Ontario Airport

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2155 E. Convention Ctr Way, Ontario, CA 91764
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Holiday Inn Ontario Airport
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179 Reviews from our TripAdvisor Community

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Traveler rating
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    65
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
150 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed one night. Just everything you need. Standard style and cleanliness. Quiet and good beds. Just to find it, make sure you get the right exit, prepare the route well, we took a wrong turn and ended up on the highway. A lot of parking and fast check in. Breakfast a bit small, but OK.

Was this review helpful? Yes
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was great ! Nice rooms ! Bar has happy hour too ! Pool very clean just needed more towels. Check in was easy...so was check out .. air conditioner in room was loud but didn't ruin our stay. Will definitely come back !

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Melgizzle, Thank you for your Awesome 5 Star Review of the Holiday Inn Ontario Airport. It is wonderful to hear that you found our hotel to be great, that you enjoyed happy hour and that check in and check out was very easy. We will get those pool towels out there! We are pleased that the loud air conditioner... More 

North Las Vegas, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was beautiful inside and out. Room was clean and spacious. Beds were comfortable. Bathroom was nice. Toiletries spelt good. Mini fridge and microwave were a bonus. Restaurant in hotel was nice, although we didn't eat there. Would definitely stay again.

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Angela B, Thank you for your fantastic 5 Star Review of the Holiday Inn Ontario Airport. It is always so nice to hear a guest say our hotel is beautiful inside and out! We are extremely pleased that you found our rooms to be clean, spacious, beds comfortable, toiletries smell good and that you enjoyed the mini fridge and... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is very near Ontario airport and offers free shuttle to and from airport. It is right next door to the Ontario Convention Center. It has its own restaurant, but it is also next to a great Marie Callender restaurant. Almost everything you need in walking distance. I have been coming here for years and the management and staff... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Nate J, Thank you for your wonderful 4 Star Review of the Holiday Inn Ontario Airport. It makes us so happy that we are one of your favorite hotels! Also that you find our management and staff to be first class, our rooms clean, modern and spacious and our food in Landings Restaurant very good. We look forward to... More 

CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 14, 2015

My family went to attend the Spirit West Concert. This hotel is close to the venue--Citizens Bank Arena. The hotel is clean,and provides basic amenities. We were greeted with a " welcome package" for being an elite member. Front desk were warm, and checked us in early. We used the spa. Laura was attentive to our needs. Gym was also... More 

Was this review helpful? Yes 1
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear tedy4ever, Thank you for your review of the Holiday Inn Ontario Airport. We are extremely pleased that chose to stay with us during the Spirit of the West Concert. We are happy that Laura took good care of you during check-in and that you received your welcome amenity for being an elite member. We do apologize for the confusion... More 

San Diego, CA
Level Contributor
98 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed May 30, 2015

Pros New spacious rooms comfortable beds Free breakfast and fast wifi Direct TV Free parking other food options very close by Fridge and Microwave in room Cons Few outlets Workout room had older machines and did not have AC on AC in room a bit loud No Fan in the bathroom so it got hot quickly Nice property. Not too... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear SunnyDTraveler, Thank you for your review of the Holiday Inn Ontario Airport. We are extremely pleased that you had a good stay and enjoyed many of our amenities. We are happy that you booked a rate that included breakfast in our Landings Restaurant and that you found our rooms to be spacious and our beds comfortable, We do apologize... More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 22, 2015

The airport Holiday was quite suitable. Over the years I've stayed in many hotels in the Ontario area including the Holiday. My overall concern and opinion is that as a three star hotel you should not expect five star service. On the other hand, my grievance, basic concern and overall evaluation is that the entire operation is UNDER STAFFED and... More 

Was this review helpful? Yes 1
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear 248daleg, Thank you for your review. Through these reviews online we are making strides to provide our guests with the highest of quality service. We will work closely with all staff to ensure that all guests are treated with the great customer service all guests deserve. We apologize that you did not get the great customer service that Holiday... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 9, 2015 via mobile

Kristin at the front desk was amazing. She saw so friendly and cheerful, made my stay a pleasant one. The hotel has plenty of WiFi connections and the room was clean and comfortable. Overall a great stay at a good price

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear bryanawilson, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are so pleased that you found Kristin to be amazing, friendly and cheerful. She is a wonderful employee and we will share your comments with her. We hope that we will see you again soon. Sincerely, Shari Hurley Hotel Manager More 

Northfield, Minnesota
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 3, 2015

This is a much fancier hotel than we would normally choose but we were guests of American Airlines thanks to mechanical problems and a missed connection. At check-in we received a very upbeat and funny reception from the desk staff, Kristin, Alexi and Rosa (I hope I remembered your names correctly). We were very impressed with the hotel overall. It... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Nancy P, Thank you for your fantastic review of the Holiday Inn Ontario Airport. We are extremely pleased that you were happy with our hotel and that our Front Desk Staff. We will pass on your wonderful comments. We do apologize that you did not find any vegetarian meals on our menu and found our breakfast buffet to be... More 

Sterling Heights, Michigan
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 22, 2015

Very close to the airport but still in a quiet area. Spacious rooms and the usual amenities. Of course the greatest pillows for a great quality sleep, consistent with the Holiday Inn tradition. Friendly staff.

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear OussamaSalah, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are extremely pleased that you found our rooms to be quiet and spacious, our pillows to be comfortable and our staff friendly. We hope to see you again soon. Sincerely, Shari Hurley Hotel Manager More 

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