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All 41 Ontario hotels

Holiday Inn Ontario Airport

3.0 of 5 Hotel   |   2155 E. Convention Ctr Way, Ontario, CA 91764
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Ranked #17 of 41 Hotels in Ontario
A recent review
4 of 5 stars reviewed 3 weeks ago
BigDMI Homewood, Illinois
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158 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Homewood, Illinois
Top Contributor
88 reviews 88 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Haven't stayed here in years so it was a pleasant surprise to see a nice looking hotel. The desk staff are attentive to your needs, especially Kristin, and will asisst as best they can to resolve any issues. The rooms are nicely decorated, bed comfortabe, clean, and roomy. Have ability to do own laundry. Areas of improvement for the hotel... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear BigDMI, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are so pleased that you have come back to stay with us. Thank you for the wonderful comments about our staff and especially Kristin, we will make sure to share your comments. Thank you as well for your thoughts on how we can improve, we... More 

Los Angeles, California
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel continues to be a good option for the Ontario Airport area, where it is situated in a quiet location in a business park near the airport. They helpfully allowed a rather early check-in without any hassle. One suggestion for the management, however, is that they need to return to some better quality facial tissues. The ones I had... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Darin S., Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are extremely pleased that you continue to stay with us and that we were able to check you in early with no hassle. We will definitely look into the facial tissue to ensure better quality for our guests. We hope to see you again... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed four nights for the Breeders Cup event in Arcadia which was 40 minute drive away. The room was comfortable, clean and spacious. We relaxed by the very nice swimming pool which was quiet and large on a warm afternoon and for most part all to ourselves . The bar service was excellent although the food offered during happy... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear tjteddy2, Thank you for your 4 Star Review of the Holiday Inn Ontario Airport. We are pleased that you stayed with us for the Breeders Cup Event. Thank you for your compliments regarding our clean, comfortable, spacious rooms, our bar service and professional courteous staff. We do apologize for the inconveniences that you experienced with the guests across the... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Stay at approx. 40 hotels a year and this hotel is by far the worst stay I've had in 35 years. Can hear racket from bar on upper floor at night. Had to repeatedly request towels. Someone in housekeeping went thru every drawer in our room while we we were out. Two days before stay received call from management asking... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Randy D, Thank you for your review. Through these reviews online we are making strides to provide our guests with the highest of quality service. We will work closely with all staff to ensure that all guests are treated with the great customer service all guests deserve. We do apologize for the inconveniences that you experienced for having to... More 

Templeton, CA
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2014

Stayed at the Holiday Inn for a conference that was held at the property. Very attentive staff both for check in, room service and conference. Room was very clean, comfortable and quiet. Stayed on the first floor and did not hear any loud noises that would normally interrupt sleep. The conference room staff was more than helpful, very attentive and... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear Gregory E, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are extremely pleased that you found our staff to be attentive in all departments, that you got an uninterrupted night of sleep and the food to be excellent. We hope we will see you again soon. Sincerely, Shari Hurley Hotel Manager More 

Visalia, California
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 15, 2014

Looking for a place to stay in Pomona-Ontario area for the RV Show at the Pomona Fairplex. We found the Holiday Inn at the Ontario Airport was not to far from this location. We booked the room for 2 nights and were very pleased with our stay. The front desk staff was very courteous and helpful. The room was very... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear ralanis6, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are extremely pleased that you found our location to be conveniently located for the RV Show at the Pomona Fairplex, our staff to be courteous and helpful and our pool to be clean and stocked with towel. We do apologize for the issues you experienced... More 

Macomb, Michigan
Top Contributor
64 reviews 64 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 6, 2014

Check-in was quick and painless. The room was "average" but clean and modern. There were no towels in the bathroom however, and we had to ask to have someone bring some. The staff was not quite as friendly as a typical Holiday Inn or knowledgable about the area as we asked a few of them for suggestions for local attractions... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Ontario Airport, responded to this review

Dear Doug P, We greatly appreciate your feedback of our property. It is pleasing to know that you found our room accommodations to be clean and comfortable. I apologize for the inconvenience you experienced with the level of staff service during your stay. Please be assured that we treat this matter seriously and actions will be taken by the team... More 

St. Charles, IL
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 25, 2014

I have stayed here multiple times the evening before an early morning flight. Their shuttle is helpful and will pick you up at the car rental location the night before. It's quick and painless. Shuttle runs on time in the early am. Room is updated. Only negative was the TV remote/ TV wasn't working great on this last stay. But... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear DarkForest5, Thank you for your wonderful review of the Holiday Inn Ontario Airport. It makes us so happy to hear that you have stayed with us multiple times. We are so pleased that you enjoy our shuttle service. We do apologize for the issues that you had with the television, we just recently upgrade our cable service. We hope... More 

Chowchilla, California
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2014

Arrived at the hotel on monday night. stayed through thursday. the desk was extremely curteous, and kind. they offered cool drinks. checked us in within minutes. I stayed on the 3rd floor. rm 356, a ways down the hallway, however no sound of the airport at all!! i arrived at my room. extremely clean, updated, refreshing smell. all of the... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear floyd d, Thank you for your wonderful review of the Holiday Inn Ontario Airport. We are extremely pleased that your enjoyed all the amenities that our hotel has to offer. We love that you were TOO COMFORTABLE! We hope to see you again should your travels bring you back to Ontario. Sincerely, Shari Hurley Hotel Manager More 

New River, Arizona
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed for 3 days, had a problem with a room so they moved me without any hesitation they were very helpful. The rooms very nice and it looked pretty new. I have 3 very minor problems with the hotel but important details. #1 the hotel didn't have any available outlets near the bed to charge my computer and cell phone,... More 

Was this review helpful? Yes
Shari H, General Manager at Holiday Inn Ontario Airport, responded to this review

Dear bfd251, Thank you for your review. We do apologize that you had to be moved, however we are happy that you were moved without hesitation and our staff was very helpful. We do have electrical outlets right behind the nightstand for our guests. We do apologize if you were unable to find it. We also apologize that your remotes... More 

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Additional Information about Holiday Inn Ontario Airport

Address: 2155 E. Convention Ctr Way, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ontario Airport 3*
Number of rooms: 180
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Also Known As:
Holiday Inn Ontario Airport Hotel Ontario
Ontario Holiday Inn
Hotel Style:
#14 Business Hotel in Ontario

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