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Hampton Inn & Suites Ontario

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4500 East Mills Circle, Ontario, CA 91764
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Hampton Inn & Suites Ontario
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Hampton Inn & Suites Ontario
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217 reviews from our community

Traveler rating
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    21
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stopped here for 2 nights and some shopping across the car park from Ontario Mills Outlets. It's conveniently close to the I-10 (2 mins from Milliken Rd exit) too, across the road from an Outlet Steakhouse, and close to several other restaurants around the circle of the outlets. Reception, maids and breakfast staff are friendly. Our room on the... More 

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SAN GABRIEL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was time to release some stress. What better way then to take some time off from work and home and relax at a Hampton Hotel. When we arrived, the hotel staff was very kind and polite and very professional. The room was very nice and clean, and it smelled like fresh flowers. It was a very wonderful experience. My... More 

Review collected in partnership with Hampton

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Gladstone, Oregon
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was fine, but a bit overpriced. Close to lot's of eating choices and near Ontario Airport if you are on business there. I have a personal issue with Hilton's WiFi policy in that they charge you an extra $10/day for above average WiFi speed. The complimentary access is very slow. If you plan to work in your room,... More 

Review collected in partnership with Hampton

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Surf City, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay here often when visiting Ontario. We love how close it is to the outlets, and lots of restaurants. The kids like the toys r us behind it also. The place is always clean and the breakfast has always been too notch.

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Broomfield, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I used the on-line check-in and was thrilled to get a room right next to the elevator and ice machine because I'm handicapped. I mentioned this to the front desk when I checked in and she failed to mention that the ice machine on my floor was broken. Also the air conditioner was so noisy it woke me up every... More 

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Eufaula, Alabama
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 23, 2015

I stayed a week in this hotel. The staff was outstanding. The room was beautiful and well kept. The service staff did a great job keeping the room clean. The WiFi worked without any problems. The breakfasts were good. Great location right across from the Ontario Mills Mall.The only ding I have against this hotel is the parking. However, they... More 

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Javier B, Front Office Manager at Hampton Inn & Suites Ontario, responded to this review

Please let me express once gratitude for sharing such comprehensive feedback with fellow travellers and hotel too. It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We are looking... More 

Bakersfield, United States
1 review
4 of 5 stars Reviewed February 19, 2015

We stayed here overnight. But unlike the previous year, we couldn't get a decent Internet rate. We paid $169, almost double from the year before. But the rooms are clean, the complimentary breakfast is very good. It's a good location -- we could walk to the Ontario Mills mall.

Review collected in partnership with Hampton

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Javier B, Front Office Manager at Hampton Inn & Suites Ontario, responded to this review

Thanks for taking the time and sharing your impression with us and many other travelers. We are happy to hear that you have enjoyed you time here in Ontario and hope to see you soon again in our hotel. All the best and warm regards! More 

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

We stayed here for a long weekend. The hotel itself was pretty good. The room came with a mini fridge, couch, and microwave. They do have two different types of rooms. I booked the double queen suite which turned out to be a great idea. The breakfast was eh! but free!!! The staff was excellent and so friendly. The only... More 

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Javier B, Front Office Manager at Hampton Inn & Suites Ontario, responded to this review

I am so pleased to read that we deliver the brand promise with our service and cleanliness. We all pride ourselves in exceptional service to have our guests returning. We can't wait to see you again! More 

Salt Lake
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

Nice hotel with easy access to restaurants, shopping and the Ontario airport. Rooms were clean and quiet. Parking was limited and had to park across the "street" at the mall. This was the only downside.

Review collected in partnership with Hampton

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Javier B, Front Office Manager at Hampton Inn & Suites Ontario, responded to this review

Thank you for taking the time to write this review. We are so glad we were able to deliver the Hampton Inn promise and give you that exceptional stay. We hope to see you again if your travels lead you to the Ontario area! More 

San Diego, California
Contributor
19 reviews 19 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 16, 2015

We'd seen good reviews of the Hampton Inn & Suites Ontario, but we had a very disappointing stay. Some things weren't really stuff we were entitled to, so we're giving those a pass (no, we can't check in early, no, we can't have an upgrade on a Sunday night, no, the room doesn't have a mini-fridge, which we could have... More 

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Javier B, Front Office Manager at Hampton Inn & Suites Ontario, responded to this review

We are very sorry to hear that we have not lived up to your expectation. We will certainly review your comments and work on the rectification. Feedback encourages us to put all our effort into further improvements. The training of team and the highest quality of products are certainly priority to us. Please do not heistate to contact us directly... More 

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