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Ayres Inn & Suites Ontario Mills Mall

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4395 E. Ontario Mills Parkway, Ontario, CA 91764
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Ayres Inn & Suites Ontario Mills Mall
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Ayres Inn & Suites Ontario Mills Mall
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307 reviews from our community

Traveler rating
    177
    97
    22
    5
    6
See reviews for
66
59
30
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (307)
  • Mar-May only
    (80)
  • Jun-Aug only
    (86)
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    (71)
  • Dec-Feb only
    (70)
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1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Enjoyed my 2 day stay, room was clean, lots of space and great location. Loved being across from the Ontario Mills. Front desk staff was friendly and greatly appreciated a 12pm checkout! I would definitely stay here again.

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1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel is beautiful and the rooms are gorgeous and clean! Well, except the first room we were sent to. When we got in, I used the bathroom and it absolutely reeked of marijuana. I started coughing. I immediately called Guest Services and they moved us to another room right away, with apologies. The second room smelled wonderful. The bathroom... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

Hello I received unbelievable service from Victor (Front Desk) and from Geoff (Shuttle Driver) They arraigned their break schedule to accommodate my needs . I felt as if I was home the entire time of my stay. Look forward to coming back Enjoy, Herschel

Review collected in partnership with this hotel

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Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Pros: 1. Amenities 2. Cleanliness 3. Breakfast (Lot of options) 4. Customer Service 5. Easy access Cons: Booking through TripAdvisor didn't go through to the hotel! To my surprise when I called hotel day before my arrival for some other question I found there was no reservation on my name. Had to struggle with TripAdvisor and Hotel to get my... More 

Review collected in partnership with this hotel

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

One of the few nice hotels in the area with a few smoking rooms. Service is great, and employees are friendly and helpful. Shuttle service to local restaurants is a plus. Breakfast could use a little help, but it does the trick.

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear cpthpy61, Thank you kindly for your review on TripAdvisor! Our team members are always happy to ensure that our guests have the most comfortable stay possible. We are pleased that we were able to exceed your expectations in regards to our complimentary shuttle and team member service provided. Your feedback regarding our full American breakfast is greatly appreciated and... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This is the 2nd year my grandson who is 11 yrs old and I have stayed there. We so enjoy the hospitality and comfort of the rooms. The breakfast served is always good. His #1reason is he got to meet the race spotters for Harvick, Stewart and Busch! We are already preparing for our stay next year. Ayres is the... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2015 via mobile

The bed was very uncomfortable I was not able to sleep the whole night I was tossing and turning I ended up waking up super early just to check out go home and sleep in my own bed due to the hotel bed being hard and not soft

Was this review helpful? Yes 1
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Crystalbmonge, Thank you kindly for taking the time to share about your recent experience at our hotel. Your feedback is greatly appreciated as it helps us to better serve our guests. In regards to your recent stay, please accept my most sincere apology for your experience being anything less than remarkable. We deeply regret any and all inconveniences you... More 

Tampa, Florida
1 review
4 of 5 stars Reviewed February 23, 2015

Clean, comfortable, spacious accomodations at a very reasonable price. Staff and management are very attentive to details, and very willing to work with you if your travel plans need to change. I travel frequently, and Ayers is one of my favorite places to stay.

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San Bernardino, California
1 review
3 of 5 stars Reviewed February 20, 2015

I really didnt enjoy our stay. The romantic getaway package went up in price and the quality of the hotel didnt. The hotel gave very nasty wine and chocolates. The breakfast was buffet style which wasnt enough seating. The ayres hotel is a better choice.

Review collected in partnership with this hotel

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Natanya S., Thank you so much for your candid review of our hotel. While I am pleased you found your guestroom comfortable, I do apologize if your stay was anything less than exceptional. We do try to provide the best in accommodations and service to each guest and wish we were able to do so in your case. Please... More 

Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 19, 2015

I only stayed one day for a business trip, but my family (husband and toddler son) accompanied me on the trip. Conveniently located, clean room, good assortment for breakfast. Overall good experience.

Review collected in partnership with this hotel

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