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Ayres Inn & Suites Ontario Mills Mall

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4395 E. Ontario Mills Parkway, Ontario, CA 91764
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Ayres Inn & Suites Ontario Mills Mall
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • All months
    (324)
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    (88)
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    (71)
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    (69)
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San Diego, United States
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

we stayed here while attending the Indy Car race at Fontana speedway. we noticed the hotel was full of other race fans. We found the check in was very friendly with the counter staff both fun and personable. our room was very nice, clean and ready for a early check in. the pool was nice as was the Jacuzzi. this... More 

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Big Bear Lake, California
2 reviews
4 of 5 stars Reviewed yesterday NEW

Assigned a disabled persons room while on government rate. Asked for a non disabilities room, but was denied. Since I am a regular customer of Ayres, I thought I would get my request. Will have re-think about staying at this Ayres again!

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Highland, California
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The best thing about this hotel, is its location. I love that we are in the same parking lot as the Ontario Mills Mall which has everything! The hotel itself is nice, staff could be a little more friendly. We had to wait an hour to check in and it was already the afternoon. We had a lot of rooms... More 

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear independent1_noa, Thank you so much for taking the time to write a review about your experience with us. We truly appreciate your feedback! In regards to your recent stay, we are genuinely sorry for the unacceptable service you experienced during check in. We take pride in providing excellent customer service to each of our guests. We are truly disappointed... More 

Elk Grove Village, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Good cookies! There was a wrapped package of 3 different kinds in my room. Staff was nice. I encountered no issues. My stay was short - only one night - so not a lot to tell. I did not have a chance to use the fitness center which I usually try to do when I'm traveling.

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Sacramento, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Enjoyed me stay at the Ayres Inn and Suites at Ontario Mills, I was impressed by my room, it was clean and comfortable. Location was great. I would definitely stay there again and recommend to others.

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Highland, California
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my first time staying we stayed with a large group which they had advanced notice of everyone's arrival two months in advance. 90% of the rooms are not ready when we got there to check in their excuse the night before we had to be checked out by 10 AM the following night. The room was nice and... More 

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Torrance, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed staying at this property because it was extremely clean and the furniture was modern and in good shape. The front desk staff accommodated all my requests and the breakfast was basic but good. They also have water with lemon in the lobby and free coffee. The property is conveniently located right across from Ontario Mills mall and... More 

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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived late 11pm and stayed in handicap king room. Front staff was very nice. Checkin went well. The room was nice enough but it looked like the sheets had not been changed. Hair and skin in sheets - pretty disgusting.... Called down to get replacement and they were happy to oblige. They also offered to put us in a new... More 

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Detroit, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago

very nice room and friendly service. very good location near freeway. liked free happy hour but wish it was daily. pretty good breakfast but no bananas available. only complaint about room was too much traffic noise coming through locked windows at night. they need to put in quieter windows. also on one night a vehicle was broken into 2 spots... More 

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Was this review helpful? Yes
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear donbR839WR, Thank you kindly for taking the time to share about your recent experience at our hotel. Concerning your recent stay, we deeply regret any and all inconveniences you experienced. I am truly sorry that we did not meet your level of comfort in terms of the noise level but do wish to serve you again in the future.... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

To appreciate my review, you'd have to know my story. I came from Las Vegas for a conference and initially wanted to stay at the Ayers but they were full. The sister Inn had a room but I initially thought it was a little expensive. I was provided a family friend discount at a Super 8 motel (thinking OK it's... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear byrdsphysique, Thank you for your amazing recommendation of our hotel. We are so thankful that you were willing to give our hotel a chance and that we were able to exceed your expectations, not only with our front desk team, but also with the room amenities. Thank you so much for choosing us and we look forward to serving... More 

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