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Ayres Inn & Suites Ontario Mills Mall

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4395 E. Ontario Mills Parkway, Ontario, CA 91764
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Ayres Inn & Suites Ontario Mills Mall
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Ayres Inn & Suites Ontario Mills Mall
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300 reviews from our community

Traveler rating
    173
    94
    22
    5
    6
See reviews for
62
57
29
77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (300)
  • Mar-May only
    (73)
  • Jun-Aug only
    (86)
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    (71)
  • Dec-Feb only
    (70)
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1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

The bed was very uncomfortable I was not able to sleep the whole night I was tossing and turning I ended up waking up super early just to check out go home and sleep in my own bed due to the hotel bed being hard and not soft

Was this review helpful? Yes
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Crystalbmonge, Thank you kindly for taking the time to share about your recent experience at our hotel. Your feedback is greatly appreciated as it helps us to better serve our guests. In regards to your recent stay, please accept my most sincere apology for your experience being anything less than remarkable. We deeply regret any and all inconveniences you... More 

Tampa, Florida
1 review
4 of 5 stars Reviewed February 23, 2015

Clean, comfortable, spacious accomodations at a very reasonable price. Staff and management are very attentive to details, and very willing to work with you if your travel plans need to change. I travel frequently, and Ayers is one of my favorite places to stay.

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San Bernardino, California
1 review
3 of 5 stars Reviewed February 20, 2015

I really didnt enjoy our stay. The romantic getaway package went up in price and the quality of the hotel didnt. The hotel gave very nasty wine and chocolates. The breakfast was buffet style which wasnt enough seating. The ayres hotel is a better choice.

Review collected in partnership with this hotel

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Natanya S., Thank you so much for your candid review of our hotel. While I am pleased you found your guestroom comfortable, I do apologize if your stay was anything less than exceptional. We do try to provide the best in accommodations and service to each guest and wish we were able to do so in your case. Please... More 

Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 19, 2015

I only stayed one day for a business trip, but my family (husband and toddler son) accompanied me on the trip. Conveniently located, clean room, good assortment for breakfast. Overall good experience.

Review collected in partnership with this hotel

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Sioux City, Iowa
1 review
5 of 5 stars Reviewed February 19, 2015

Enjoyed staying at this hotel. I needed an early check in and they were able to accommodate me with no problem. The staff were very warm and helpful. We enjoyed the stay and place that is accessible and very comfortable especially for their areas.

Review collected in partnership with this hotel

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1 review
4 of 5 stars Reviewed February 18, 2015

This is probably our third stay at an Ayres Hotel. We love them because there's incredible value for the price. It feels like a 3-4 star hotel, but with 2-star prices. We had a suite that had a faux leather couch with a pull-out bed, along with a king bed. TV was a little small for a flat screen. Breakfast... More 

Review collected in partnership with this hotel

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Josh W., Thank you kindly for your generous recommendation of our hotel. Our exclusive features and accommodations, especially our complimentary full American breakfast, are always a guest favorite. We are thrilled when our complimentary amenities play a part in a guest's return visit. Thank you so much for choosing us and we look forward to serving you again soon!... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 15, 2015

I enjoyed staying at this hotel. I needed an early check in and they were able to accommodate me with no problem. The staff were very warm and helpful. It was a great place and at a great price. Location was awesome.

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1 review
4 of 5 stars Reviewed February 10, 2015

The receptionist is really unorganized , she booked us in the wrong room, and charged us an additional night . This facility needs more training .Excutive Room was perfect , lots of space . Free breakfast was good aswell.

Was this review helpful? Yes
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Loveu1, Thank you so much for your candid review of our hotel. While I am pleased you found your guestroom comfortable, I do apologize if your stay was anything less than exceptional. We do try to provide the best in accommodations and service to each guest and wish we were able to do so in your case. Please know... More 

So Cal
Top Contributor
340 reviews 340 reviews
68 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 10, 2015

My room had a not so pleasant smell, which probably was like smoke...anyway, it was a decent one night stay minus the stench. The room was cool, the guy at the front was as well, and was located walking distance to the Mills. Got a great price, and the hotel was one of the better ones. Breakfast was also pretty... More 

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1 review
5 of 5 stars Reviewed February 9, 2015

The staff was spot on, and friendly. The rooms were clean, but the air conditioner was moldy smelling and had something growing inside it looked like. I was impressed by the front desk and how helpful they were, but understaffed. They need security as there were three cars of people arguing blocking the parking lot, for 20 or so mins... More 

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