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Ayres Inn & Suites Ontario Mills Mall

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4395 E. Ontario Mills Parkway, Ontario, CA 91764
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Ayres Inn & Suites Ontario Mills Mall
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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  • Spanish first
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    (327)
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    (88)
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    (69)
All months
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

we could hear our neighbors talking to each other so we kept our tv on loud. When the neighbors brought breakfast to their room we could smell it through the door! The heater and the air conditioner could not be used, the smell was awful! Bathroom was clean 😀

Review collected in partnership with this hotel

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Sherry S., Thank you for taking your time to review your recent stay with us. Please accept my most sincere apologies for any inconsistencies that occurred during your stay. I regret that your time at our property was not enjoyable. I certainly empathize with your frustration and will take your criticism constructively. We hope to be given a chance... More 

Antioch, CA
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Ayres Inn & Suites Ontario Mills Mall for one night. I used a blind bidding site and was extremely pleased with the choice. This was my first stay at an Ayres property and I'm definitely a new fan. Check-In: Well, be aware, there are TWO Ayres properties that are right next door to each other. We,... More 

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San Diego, United States
Level Contributor
1 review
5 of 5 stars Reviewed 4 weeks ago

we stayed here while attending the Indy Car race at Fontana speedway. we noticed the hotel was full of other race fans. We found the check in was very friendly with the counter staff both fun and personable. our room was very nice, clean and ready for a early check in. the pool was nice as was the Jacuzzi. this... More 

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Big Bear Lake, California
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Assigned a disabled persons room while on government rate. Asked for a non disabilities room, but was denied. Since I am a regular customer of Ayres, I thought I would get my request. Will have re-think about staying at this Ayres again!

Review collected in partnership with this hotel

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Harry1515, Thank you for taking time to write a review concerning your stay for fellow TripAdvisor travelers. In regards to your recent stay, please accept my most sincere apology that your experience with us was anything less than remarkable. We sincerely apologize that there was a mix-up in your room assignment and regret that this has caused you to... More 

Highland, California
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The best thing about this hotel, is its location. I love that we are in the same parking lot as the Ontario Mills Mall which has everything! The hotel itself is nice, staff could be a little more friendly. We had to wait an hour to check in and it was already the afternoon. We had a lot of rooms... More 

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AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear independent1_noa, Thank you so much for taking the time to write a review about your experience with us. We truly appreciate your feedback! In regards to your recent stay, we are genuinely sorry for the unacceptable service you experienced during check in. We take pride in providing excellent customer service to each of our guests. We are truly disappointed... More 

Elk Grove Village, Illinois
1 review
4 of 5 stars Reviewed June 23, 2015

Good cookies! There was a wrapped package of 3 different kinds in my room. Staff was nice. I encountered no issues. My stay was short - only one night - so not a lot to tell. I did not have a chance to use the fitness center which I usually try to do when I'm traveling.

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Sacramento, United States
2 reviews
4 of 5 stars Reviewed June 22, 2015

Enjoyed me stay at the Ayres Inn and Suites at Ontario Mills, I was impressed by my room, it was clean and comfortable. Location was great. I would definitely stay there again and recommend to others.

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Highland, California
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 16, 2015

This was my first time staying we stayed with a large group which they had advanced notice of everyone's arrival two months in advance. 90% of the rooms are not ready when we got there to check in their excuse the night before we had to be checked out by 10 AM the following night. The room was nice and... More 

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Torrance, California
1 review
5 of 5 stars Reviewed June 15, 2015

I really enjoyed staying at this property because it was extremely clean and the furniture was modern and in good shape. The front desk staff accommodated all my requests and the breakfast was basic but good. They also have water with lemon in the lobby and free coffee. The property is conveniently located right across from Ontario Mills mall and... More 

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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 13, 2015

Arrived late 11pm and stayed in handicap king room. Front staff was very nice. Checkin went well. The room was nice enough but it looked like the sheets had not been changed. Hair and skin in sheets - pretty disgusting.... Called down to get replacement and they were happy to oblige. They also offered to put us in a new... More 

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