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Embassy Suites by Hilton Ontario-Airport

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3663 East Guasti Road, Ontario, CA 91761
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Embassy Suites by Hilton Ontario-Airport
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose, California
5 of 5 stars Reviewed 1 week ago NEW

I have held a week-long conference at this hotel for 3 years now and the service just keeps getting better. The conference rooms are spacious, the staff is so helpful and service-oriented, and the catering is delicious. Many thanks to Sandra Van Bogget for taking care of arrangements, Imee Delos Santos for handling all our catering needs and the wonderful... More 

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2 reviews
3 of 5 stars Reviewed 1 week ago NEW

must preface this with the statement that I travel 200 days per year, and I stay in MANY Embassy Suites; in fact, this brand is my favorite. With that said, this particular property was a major disappointment. It began on check in when Derrick did our check in. I asked to make sure my Hilton Honors award points were credited... More 

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Seattle
Level Contributor
65 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The Embassy Suites is good value for the money. The two room set up provides spacious accommodation all up. The bathroom was a bit small but there was enough counter space and the water pressure in the shower was quite good. The room darkening curtains in the bedroom also worked quite well. The room itself was in good condition but... More 

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Poway, California
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by saying we LOVE the Embassy Suites, so this is really tough to review. First, it does not have the trade mark atrium that Embassy Suites are known for. It's a building full of rooms. Very boring, and ugly. We asked for a double queen bed room suite. Sadly, their idea of a queen is a "hotel... More 

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Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed 1 week ago

We recently had our meetings at Embassy Suites and couldn't be happier. All of our guests said their hotel rooms were very nice. The food was excellent. We enjoyed breakfast, lunch(es), appetizers, & Dinner. Everyone loved the location and easy to get to. The staff was very pleasant to work with and easy. I had the pleasure of working with... More 

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Glendora, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel, good atmosphere and excellent rooms. Good evening reception and free cook to order breakfast. Jasmine at the front desk is great. Will definitely stay here again. The rooms were clean and fresh. I love the fireplace in the atrium. Nice quiet hotel close to shopping and lots of places to eat and hang out.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Derek S, Front Office Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review

Hello and thank you for taking the time to complete this survey. I am glad to see you were able to enjoy the complimentary amenities we offer. I do hope you will stay with us again on your next visit to Ontario. Have a wonderful weekend. Sincerely, Derek Seyler Front Office Manager More 

Riverside, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Great Service! Customer service was AWESOME. Sales & Catering department did an wonderful job! These ladies were wonderful to work with. Thank you Sandra Van Bogget, Meghan Puckett & Imee Delos Santos for all your help in making our time a success!

Was this review helpful? Yes
Derek S, Front Office Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review

Hi there! Thank you so much for the great review. It is a pleasure to see you enjoyed your stay with us and we look forward to welcoming you back in the future! Have a wonderful weekend! Cheers! Derek Seyler Front Office Manager More 

Asheboro, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In March of this year, I helped arrange a 3 day business meeting for my company at the Embassy Suites Ontario Airport. From start to finish, this hotel exceeded all of our expectations. The sales and event staff were very attentive and helped to make sure that our meetings went off without a hitch (Sandra Van Bogget, Imee Delos Santos,... More 

Was this review helpful? Yes
Derek S, Front Office Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review

Dear Brummage, Thank you for taking the time to complete this review. It is so nice to see you enjoyed your stay with us. I will share your comments with our sales team. We hope to see you again soon. Have a nice weekend! Sincerely, Derek Seyler Front Office Manager More 

Simi Valley, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was here for 5 days at a workshop in the hotel. The breakfast was great and a wide variety to choose from. Lunch was provided by the hotel and the evening cocktail hour snacks were very appetizing. The rooms were very nice, bed comfortable, clean and daily maintained. Would definitely stay again and highly recommend to others.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Derek S, Front Office Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review

WOW! Thanks so much for the positive review! We hope to see you again soon! Cheers! Derek Seyler Front Office Manager More 

Phoenix, AZ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a whole week for work. Absolutely recommend it! the food is amazing and service is outstanding! the rooms are beautiful and clean and it is very close to shopping area. Overall I am planning to come back on a couple trip!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Derek S, Front Office Manager at Embassy Suites by Hilton Ontario-Airport, responded to this review

Vanessa A- Thank you for the fabulous review! We truly appreciate your feedback and it is a pleasure to see you enjoyed your stay with us. We look forward to welcoming you back in the future! Sincerely, Derek Seyler Front Office Manager More 

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