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Embassy Suites Ontario-Airport

3.0 of 5 3663 East Guasti Road, Ontario, CA 91761
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Certificate of Excellence 2014
Embassy Suites Ontario-Airport
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Embassy Suites Ontario-Airport
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271 reviews from our community

Traveler rating
    172
    66
    16
    9
    8
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63
44
8
134
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Toronto, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I've stay at this hotel whenever I'm in town simply because I love the hotel but the staff yet again didn't impress me, the last time I was here I had bad experience with Frontdesk staff not being helpful and wasn't able to handle a simple complain (hairs in my shower and stained face cloths ) this time when I... More

Was this review helpful? Yes
Inver Grove Heights, Minnesota
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I just spent two nights at the Embassy Suites in Ontario, Ca. Great property, clean, modern and a very friendly staff. I would highly recommend staying if you are looking for something in the area. Amazing complementary breakfast, I was pleasantly surprised to see it even included an omelet station! Great hotel!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago

I have made reservations for my business trip, confirmed twice the day of checking in that I will be there. My flight got delayed due to a broken propeller, and I missed my connections; after five hours of layover, I arrived just before midnight. So, even though I confirmed (the last time at 5pm the day of) that I am... More

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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked here for our anniversary weekend, as we always choose Embassy Suites locations as our home away from home whenever we travel. During Check-in, we did not feel a warm welcome or a sufficient common courtesy experience when assisted by Briana. She immediately denied a request, which I understand is based on availability. However, if you choose to work... More

Was this review helpful? Yes 1
Downey, United States
1 review
3 of 5 stars Reviewed 1 week ago

I Would like to suggest that the toaster oven be replaced in the breakfast area because it did not work at all. It appeared to be old. Also, the coffee was very strong like it was made about 5am. I asked for an omelet and it was not as good as it has been in the past.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Deborah H, Thank you for taking the time to give your review on out hotel. I wish to thank you for your encouraging comments on our hotel. Regarding the toaster, it was the first complaint we have received and I do apologize for the inconvenience. We take your comments very seriously, and will look into having it replaced or... More

San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We travel quite a bit due to our daughter playing Travel Softball. We always stay with Hilton hotels, but if possible we will try our very best to stay with Embassy Suites. You can't beat the price and service!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Amy S, Thank you so much for taking the time to review our hotel and giving your 5 star rating! We are happy to hear that we've provided a great experience to you and your daughter! There are many hotels to choose from in Ontario so we thank you for choosing us and we look forward to serving you... More

Anchorage, Alaska
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed many times at this hotel . It is very convenient to airport , clean and on a whole a nice stop over hotel . However, I stayed this time because I thought it would be a nice to stay between LA and San Diego. It is suppose to be a full service breakfast . I asked for... More

Was this review helpful? Yes
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Sid H, Thank you kindly for taking the time to review our hotel. I apologize about your experience regarding the french toast. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our team members know how much we value your business. I apologize for the issue... More

San Tan Valley, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We have travelled and stayed at the Hotel twice in the past month. We have had an excellent experience at the hotel. The staff is kind and accommodating. The rooms are clean and well kept. When travelling to the area we will look to stay again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Phillip L, Thank you for taking the time to give your 4 star review of our hotel! It is our goal to provide a great experience to our guests, that being said we are pleased to see that you enjoyed your stay with us the two times that you were our guest. We look forward to see you again... More

Los Angeles, California
1 review
2 of 5 stars Reviewed 3 weeks ago

- room was burning up when i checked in and took a long time to cool off. - no ice bucket in room. - no coffee marker in room. - no tv channel list in room - no coffee cups. - called about all of the above and they said they would send someone up. - 30 minutes later nothing,... More

Was this review helpful? Yes
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear will_h1234, Thank you for taking the time to give your review of our hotel. I apologize that you did not receive the service that you deserve. Please know that I have personally spoken with the front desk agent and have addressed each of the concerns that you voiced with them. I can assure you that your experiences will not... More

Murrieta, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

They provide great food, great customer service, and a very spacious and comortable room. Please come by and experience this place! The free breakfast in the morning is a great way to start your day or end your stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea F, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Paula J, Thank you so much for taking the time to give our hotel your 5 star rating! We really appreciate you taking the time to give the positive feedback and we are happy to hear that you were able to enjoy our complimentary breakfast! We look forward to serving you again in the future Althea Ferrell General Manager More

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Additional Information about Embassy Suites Ontario-Airport

Address: 3663 East Guasti Road, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Ontario-Airport 3*
Number of rooms: 175
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Also Known As:
Embassy Suites Ontario-Airport Hotel Ontario

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