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All 41 Ontario hotels

Embassy Suites Ontario-Airport

3.0 of 5 Hotel   |   3663 East Guasti Road, Ontario, CA 91761
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89%
Ranked #8 of 41 hotels in Ontario
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Ms T B Los Angeles, California
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214 people have reviewed this hotel

Traveler rating
    139
    52
    12
    5
    6
See reviews for
47
37
5
107
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

You CAN have your cake and eat it, too, at Embassy Suites Ontario-Airport Hotel! I highly recommend this hotel, without hesitation, because my stay there was even better than I anticipated. My very excellent adventure began at the check-in desk. Kameha, the receptionist, greeted me with a warm pleasant smile and proceeded to listen with a caring ear regarding the... More

Was this review helpful? Yes 1
Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for a few weeks and tried pretty much everything there. The lobby, bar, restaurant and rooms are great. The hotel has a nice modern, but comfortable feel to it. Don't except the staff to be attentive on serving you though. In fact, they seem to have confusion amongst themselves as to who should be doing what sometimes.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Brian, We would love to thank you for sharing your comments with your fellow travelers regarding the Embassy Suites Ontario Airport. Please know that we set high standards for our entire staff and we will continue to look for new ways to make our guest's experience more enjoyable. We know you have plenty of hotel options to choose from... More

Orange County, CA
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Embassy Suites. The suite was roomy and very nice. The hotel was very nice and we had no issues with our stay. The morning breakfast was delicious. Overall the stay was very nice and we would definitely stay again.

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Good Afternoon, Thank you for your kind words. We hope you can soon visit us again. I am glad you enjoyed your stay and our breakfast. Best Regards, Althea Ferrell General Manager More

Boulder, Colorado, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Very noisy in hallway very thin walls. Very understaffed at check in. There appears to be girls water polo tournament or something and they are roaming the halls. We may check out early tomorrow and find somewhere else to stay. There are plenty of better, less expensive options around Ontario.

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Steve, Please accept my sincere apologies for not finding your stay pleasant with us. We will continue to look for new ways to make our guests experience more enjoyable. Best Regards, Althea Ferrell General Manager More

Indianapolis, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel is top of the line. It starts with the staff and continues to the food and beverage and right on down to the clean up crew. Everyone is on the same page and they provide a very comfortable and relaxing atmosphere to make your stay that much more enjoyable. Well done and keep it up.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Good Afternoon Dave, I am so pleased to know that you enjoyed your visit. It is our pleasure to provide our guests with a home away from home feel. You are right, in order to be able to do that, we all have to be on the same page. I hope you can visit us soon again! Take care, Althea... More

Ventura, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Within the last two weeks i've stayed at this hotel for 5 days, not consecutively and i absolutely loved my overall experience. For starters, the hotel staff is wonderful. Kameha, at the front desk, made my bad day turn into a great day with her smile and willingness to fulfill my requests by being extremely accommodating. She went above and... More

Was this review helpful? Yes 1
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Guest, I am extremely happy to know that you had a pleasant stay with us. You even know the names of our staff members which is awesome. I will make sure to share your review with them. Tell your boss to continue sending you to Ontario please. Our goal is to continue providing excellent service and it all starts... More

Asheville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Front desk staff was wonderful! Friendly, helpful, knowledgable and accommodating. Big kudos to the shuttle service as well. From airport service to restaurant drop off and pick up, they were timely and accommodating. Meeting room staff monitored our every need and handled requests with ease. This hotel understands the return on investment in customer service. I would highly recommend this... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Stuart, Thank you for your wonderful review of our new hotel! We are so pleased to have you as our guest and we strive to make every stay a memorable one. We know you have plenty of options to choose from and we are grateful you decided to stay with us. We look forward to seeing you again! Sincerely,... More

Belmont, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This Embassy Suites provides the perfect respite for the business traveler. The rooms are designed not only to get work done but to just sit and relax. The room arrangement is modern and reminds me of the hotels in Europe. The proximity to Ontario airport is perfect and is a logical work center.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Hello Zane, I would first like to thank you for choosing the Embassy Suites during your visit to Ontario, CA. We know you have plenty of options to choose from and we are grateful you decided to stay with us. We hope work sends you our way soon again or even just for a little get away. Have a great... More

Republic, Missouri
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This property is 2 for 2 on my stays with them. By fat have to be in the lead for worst properties in the entire Hilton portfolio. Last year they overcharged me after being assured the note was on the reservation. This year I they have had uncontrollable guests drunk and yelling in the halls. Also gotta way whoever at... More

Was this review helpful? Yes 2
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Dear Guest, First I want to thank you for your feedback. Please be sure that we work hard each and every day to make sure all of our guests have the best possible experience when they stay here at Embassy Suites Ontario Airport. I am truly sorry to hear that your stay was not pleasant. We will continue to work... More

Red Bluff, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed one night for business and had a great experience. The bed was very comfortable and I slept very well. The room was very clean, and the service was great. I ate dinner in the restaurant and it was fantastic food and the service was fantastic as well. I couldn't have asked for a better experience. My only criticizm... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Althea S, General Manager at Embassy Suites Ontario-Airport, responded to this review

Good Afternoon Maria, Thank you for sharing your review and your lovely feedback. Ask your boss to send you to Ontario more often. We would really like to have you return when you are in the area. :) Enjoy the rest of your day, Althea Ferrell General Manager More

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Additional Information about Embassy Suites Ontario-Airport

Also Known As:
Embassy Suites Ontario-Airport Hotel
Embassy Suites Ontario-Airport Hotel Ontario
Address: 3663 East Guasti Road, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#11 Family Hotel in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Ontario-Airport 3*
Official Description (provided by the hotel):
Welcome to the Embassy Suites Ontario - Airport! The Embassy Suites Ontario – Airport hotel is not defined by fluff but rather by thoughtfulness and attention to detail to those things that matter to travelers. We want to be your first choice when visiting the Inland Empire and Ontario, California.We are located in Ontario, California, just off Interstate 10 and Interstate 15 in the heart of the Ontario business district near companies such as Frito Lay, Target, Toyota, Fed Ex, BMW of North America and NAMM. The LAX/Ontario International Airport, Ontario Convention Center, Citizens Business Bank Arena, Ontario Mills Mall and the California Speedway are all in close proximity to the Embassy Suites Ontario - Airport. Visitors of Frito Lay, Target, Toyota, Fed Ex, BMW of North America, NAMM, DPI Specialty Foods, and UPS will find the Embassy Suites Ontario - Airport both convenient and opportune. Cal Poly Pomona and Chaffey College are a short drive from the hotel. The LAX/Ontario Airports and Ontario Convention Center are just a few minutes away. The value-minded business traveler will enjoy our amenities such as an oversized work desk area, complimentary wireless high-speed internet and airport shuttle service. ... more   less 
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