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Quality Inn Ontario Airport Convention Center

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514 N. Vineyard Ave, Ontario, CA 91764
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Quality Inn Ontario Airport Convention Center
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Quality Inn Ontario Airport Convention Center
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80 Reviews from our TripAdvisor Community

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Traveler rating
    42
    26
    5
    3
    4
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hemet, California
Level Contributor
170 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

5 Star from front desk to room...even with extra amenities and sundries in the room including complementary bottled water..rooms have recently been updated. .near airport and other atractions..wfi..frig and microwave...Pool and spa...

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

"Best Ever" We love that!!! Thank you for writing such a great review. Glad you enjoyed our "Basket of things you may have left at home". This little basket may make your trip a little bit better needed. We are glad you enjoyed your stay and we hope to see you again. Sincerely, Vicki Front Desk Manager 909-937-2999 More 

Ontario, California
Level Contributor
11 reviews
9 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel very comfortable rooms and a very nice staff. I stay there quite a lot when I'm in town quite a lot when I'm in town the rooms are very clean . The outside flowers and surroundings are very nice. This property is very well kept

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Thank you for writing such a great review about our hotel. We do love to see you when you're in town. Yes you have been coming here for a long time now and you have seen many of our newest upgrades such as a new covered patio area by our pool. We want to see you again, just tell us... More 

Sacramento, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Sub par hotel and customer service. I had fraud on my credit card and had to close my account and this hotel cancelled my room. they called me later to tell me. Why couldnt they call me before my room was cancelled. I will never stay at this hotel again.

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Dear Bob J. I'm so sorry for any inconvenience this may have caused you. Please, I would like to explain a little. To have this type of discounted reservation it is set up to be paid in full the moment the reservation is made, approx 20 days prior to arrival. Since payment was not received then and no attempt was... More 

Coon Rapids, Minnesota
5 of 5 stars Reviewed 4 weeks ago

It's a really nice place to stay, close from everything and cheap, free breakfast and if u don't want that denny's it's cross the street. Even know is close to the airport i can't even heard the flights. Try it, u like it.

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Thank you so much for this wonderful review. We are so glad you enjoyed so many different features of this area also. We hope to see you again. Sincerely, Vicki Front Desk Manager 909-937-2999 More 

1 review
5 of 5 stars Reviewed June 19, 2015 via mobile

You will not find a better value anywhere! Very pet friendly! Pet rooms are on the first level complete with wood floors. Rooms are clean! Beds are comfortable with soft sheets and comforters. Very quiet. Pet area well stocked with bags for waste. Staff is extraordinary...friendly and accommodating. Nice area with many dining options including In-N-Out Burger! Short walk or... More 

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

WOW!!! You are so awesome! We have shown all of our employee's your wonderful and detailed remarks. We work very hard to have all of our guest be this satisfied with their stay. We greatly appreciate your kindness and for taking the time to share your experience with other travelers. We are so happy you enjoyed your stay and we... More 

Guadalajara
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2015

The hotel is 5 minutes from the airport, Ontario Mills Mall, Convention Center, Citizens Arena, etc. Rooms equipped with facilities and in good condition to sleep and rest after a day of shopping. It is clean and sheets and towels in good condition The friendly staff and average breakfast Fair price for what you get

Was this review helpful? Yes 1
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Thank you very much for this wonderful review of your last stay here with us. All of our employees really appreciate the time and effort you put into this review. We come to work with smiles on our faces as we strive to provide an excellent stay for you our guest. It's nice to know we are on the right... More 

Zaltbommel, The Netherlands
Level Contributor
259 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed May 29, 2015

We stayed here for one night after a 11 hours long flight. We were welcomed very friendly. We asked for a ground floor room and the desk called the cleaning staff whether one was available already. The room had a wooden floor, was very clean and had a huge selection of extra amenities. Even had two bottles of spring water... More 

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Thank you so much for such a lovely review of your stay here with us. We greatly appreciate your kind and informative comments. I will share this review with our staff. We look forward to seeing you again! Thank you very much, Vicki Front Desk Manager More 

Manteca, California
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 19, 2015

I stayed for a week working in the area, twice in April. The check in was quick and staff were very friendly. The rooms are clean and have a basket full of everything you might have forgotten. They even include 2 bottles of water at no charge. At breakfast along with the usual waffles, etc. they have hot Ramon noddles... More 

Was this review helpful? Yes
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Dear Larry, We are so pleased that you enjoy the little extras we provide everyday for the comfort of our guest. I also agree we do have a great location for dining and shopping. We love it here and we are so glad you love it here too. Hope to see you again soon! Sincerely, Vicki Front Desk Manager 909-937-2999 More 

Boston
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed March 17, 2015

For just a few dollars more we could have stayed at many other higher quality hotels. Here we were greeted with disinterest. Provided a non-smoking room that reeked of smoke and while eventually offered the room next door the offer was given as if we were unreasonable. In addition I woke with multiple bug bites on my ankles. Stay elsewhere.

Was this review helpful? Yes 1
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Thank you for sharing your very candid thoughts. I'm sorry to hear about your experience and please accept my sincere apology for any frustration this may have caused you. An issue like this is very important to us and we appreciate knowing immediately so we may take all needed steps to correct and prevent this from happening again. We hope... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 15, 2015

Customer service stinks. All they could say is sorry but could never resolve any issues until I threatened them with a bad review. If check out time is 11am, why is the shuttle bus leaving at 11am instead of 1115 or 1130. If you miss it you have to 2 hours in the lobby or outside for the next shuttle.... More 

Was this review helpful? Yes 2
quality i, Front Office Manager at Quality Inn Ontario Airport Convention Center, responded to this review

Dear Ms. Louise, I'm so sorry to hear about your experience and we really do appreciate this feedback. Please accept my sincere apology for any frustration this may have caused you. Sincerely, Vicki Front Desk Manager 909-937-2999 More 

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