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Comfort Suites Ontario Airport

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1811 East Holt Boulevard, Ontario, CA 91761
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Comfort Suites Ontario Airport
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430 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Comfort Suites Ontario Airport
See the most recent reviews
Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2015

Great hotel. Leo, who checked us in, was friendly, funny, and on point. Comfortable room, warm atmosphere, WiFi throughout, filling breakfast. Some construction going on around corner plus the airport not too far away; solid windows, we didn't even notice the noise! We will return.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015

Good rate, clean, friendly, very accommodating, and good breakfast! The good reviews I read before choosing this hotel were very helpful and they turned out to be right! Will stay there again and will not have to check around! Thank you, Comfort Suites!

Was this review helpful? Yes 2
Boulder, Colorado, United States
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed here this past week. I am picky with hotels especially about things like hallway noise at night. I requested a room on the top floor away from the elevators and got exactly that. Staff was friendly, rooms nice and best of all quiet. Free WiFi and hot breakfast. Fruit infused ice water in the lobby a nice touch. I'll... More 

Was this review helpful? Yes 4
San Diego, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 7, 2015 via mobile

We were able to check in early and was greeted @ front desk w/very friendly staff,room was nice and clean. Called front desk asked for linens for sofa bed and extra towels received them right away. The young lady @ front desk also let us know where everything was and gave my husband a coupon to get discounts@ restaurants in... More 

Was this review helpful? Yes 1
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for the excellent review. It means a great deal to us to know that our guest are always happy. We hope to see you again soon. Monica Lopez General Manager More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 27, 2015

The hotel is old and dated, with an unpleasant musty smell which for us only got worse when we entered our room. The room was also very dusty with the only clean area being the bathroom, when explained this to the lady at reception she brushed the matter aside. After trying to stay in the room for the second time... More 

Was this review helpful? Yes 2
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

MrMrsJay , We are so sorry you had a bad experience at our hotel, and I am taken back with what you mentioned about the properties condition. Cleanliness and condition is our top score and something we never hear about. If time allows you I would love to speak to you directly about your stay. 909.605.0700, or email at gmcso@t4shotels.com... More 

Lodi, CA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

Our second time here for the NASCAR races. Rooms are always clean and comfortable. The staff is always friendly. We enjoy staying here. We arrived early on a Saturday. The desk hostess let us use the pool while our room was being cleaned. There were cigarette butts all over the spa area. An empty beer carton was sitting next to... More 

Was this review helpful? Yes 2
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Hello Rustyfan02, First let me thank you for returning back to the Comfort Suites for your NASCAR adventures it is always a pleasure to have returning fans. Second, my apologies for the breakfast not being as fully stocked as it should have been and I will speak to my attendant about this and provide her solutions to those challenges. We... More 

Bakersfield, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 20, 2015

I don't know why the previous General Manager left this hotel, but let me say, it certainly has changed for the worse. We were told we could have an early check in (2:00) when my wife called earlier in the week. Upon arrival, we were given every excuse in the book as to why our early check in was NOT... More 

Was this review helpful? Yes 3
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

We are so sorry your request for an early check in during your last stay was not available and we do try very hard to get request like this met based upon availability. This has nothing to do with previous GM being here nor there, it is only due to how busy we are the night before and how quickly... More 

Bass Lake, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 22, 2015

This has been my favorite hotel in the Ontario area for years. That is until my last 2 stays. A few months ago I had trouble with a stay using my Choice Privileges points. The Manager finally fixed it for me. I returned to the hotel on 02/05/2015 for a one night stay at a reduced rate they gave me.... More 

Was this review helpful? Yes 3
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Once again we are sorry that your stay was most unpleasant and I will speak to my staff with regards to the breakfast ending early and the front desk being unfriendly these are two things I never hear and I definitely don't want to hear again. We are very sorry to be loosing you as our guest. Monica Lopez More 

San Antonio, Texas
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed February 12, 2015

My letter I wrote to Corporate!! I was waiting for an apology from the manager before posting to Trip Advisor but all I received was an email dated 5 days after my stay with my cancellation notice! Nothing expressing regret for my inconvenience! I was having an excellent family vacation in California last week until I received a call from... More 

Was this review helpful? Yes 2
Monica L, Manager at Comfort Suites Ontario Airport, responded to this review

We would like to apologize for everything you endured during your attempted stay with us. I do remember this challenge and calling you so that I may explain what happened and to let you know that your room was in fact going to go untouched. You should not have been contacted by my front desk agent, I understand she was... More 

Revere, Missouri
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

This is an exceptional hotel. The front desk staff is wonderful, friendly, helpful, very welcoming. The rooms are large, everything very clean, even stair wells. The breakfast is good and the staff in that area are friendly and helpful. I can't imagine any hotel in this area being better. I would highly recommend it.

Was this review helpful? Yes 1
Monica L, Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for the impressive words. We are so glad you received excellent service at the Comfort Suites Ontario Convention Center and we can't wait to do it again. Hope to see you again soon. Monica Lopez More 

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