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Comfort Suites Ontario Airport

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1811 East Holt Boulevard, Ontario, CA 91761
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Comfort Suites Ontario Airport
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Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
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417 reviews from our community

Traveler rating
    339
    46
    13
    10
    9
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115
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Los Angeles, California
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

The hotel is old and dated, with an unpleasant musty smell which for us only got worse when we entered our room. The room was also very dusty with the only clean area being the bathroom, when explained this to the lady at reception she brushed the matter aside. After trying to stay in the room for the second time... More 

Was this review helpful? Yes 1
Lodi, CA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our second time here for the NASCAR races. Rooms are always clean and comfortable. The staff is always friendly. We enjoy staying here. We arrived early on a Saturday. The desk hostess let us use the pool while our room was being cleaned. There were cigarette butts all over the spa area. An empty beer carton was sitting next to... More 

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Hello Rustyfan02, First let me thank you for returning back to the Comfort Suites for your NASCAR adventures it is always a pleasure to have returning fans. Second, my apologies for the breakfast not being as fully stocked as it should have been and I will speak to my attendant about this and provide her solutions to those challenges. We... More 

Bakersfield, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't know why the previous General Manager left this hotel, but let me say, it certainly has changed for the worse. We were told we could have an early check in (2:00) when my wife called earlier in the week. Upon arrival, we were given every excuse in the book as to why our early check in was NOT... More 

Was this review helpful? Yes 1
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

We are so sorry your request for an early check in during your last stay was not available and we do try very hard to get request like this met based upon availability. This has nothing to do with previous GM being here nor there, it is only due to how busy we are the night before and how quickly... More 

Bass Lake, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 22, 2015

This has been my favorite hotel in the Ontario area for years. That is until my last 2 stays. A few months ago I had trouble with a stay using my Choice Privileges points. The Manager finally fixed it for me. I returned to the hotel on 02/05/2015 for a one night stay at a reduced rate they gave me.... More 

Was this review helpful? Yes 1
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Once again we are sorry that your stay was most unpleasant and I will speak to my staff with regards to the breakfast ending early and the front desk being unfriendly these are two things I never hear and I definitely don't want to hear again. We are very sorry to be loosing you as our guest. Monica Lopez More 

San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 12, 2015

My letter I wrote to Corporate!! I was waiting for an apology from the manager before posting to Trip Advisor but all I received was an email dated 5 days after my stay with my cancellation notice! Nothing expressing regret for my inconvenience! I was having an excellent family vacation in California last week until I received a call from... More 

Was this review helpful? Yes 1
Monica L, Manager at Comfort Suites Ontario Airport, responded to this review

We would like to apologize for everything you endured during your attempted stay with us. I do remember this challenge and calling you so that I may explain what happened and to let you know that your room was in fact going to go untouched. You should not have been contacted by my front desk agent, I understand she was... More 

Revere, Missouri
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

This is an exceptional hotel. The front desk staff is wonderful, friendly, helpful, very welcoming. The rooms are large, everything very clean, even stair wells. The breakfast is good and the staff in that area are friendly and helpful. I can't imagine any hotel in this area being better. I would highly recommend it.

Was this review helpful? Yes 1
Monica L, Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for the impressive words. We are so glad you received excellent service at the Comfort Suites Ontario Convention Center and we can't wait to do it again. Hope to see you again soon. Monica Lopez More 

1 review
5 of 5 stars Reviewed February 1, 2015

Just had an excellent stay at Comfort Inn suites ontario, CA. Out of the many hotels to choose from in the area this hotel provides the most excellent value. I want to take a second to aknowledge front desk associate LIZ. SHE PROVIDED THE BEST CUSTOMER SERVICE I'VE RECIEVED EVER AT ANY HOTEL. Liz answered all my questions genuinely with... More 

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for taking the time to complete a review for the Comfort Suites Ontario Convention Center Hotel. It is great to see our employees name in print and this will be posted on our Guest Service wall for all to see. Thanks again and again Monica Lopez General Manager More 

Vancouver, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 28, 2015

We had stayed at this hotel a couple of years ago based on the reviews found on Tripadvisor and found that the reviews lived up to our expectations. We returned to Ontario in January and it was a no brainer to stay at this hotel. For us, it is well located, close to restaurants and provides easy access to the... More 

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for staying with us once again, and thank you for taking the time to complete our review on trip advisor. We hope to see you again soon !! Monica Lopez More 

Ojai, California
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

Previous reviews are right - this is a great hotel, good breakfast, caring staff, and just the right location for a weekend visit to the convention center. Many restaurants/services nearby. We were put into Room 116 - it was noisy because the boiler room was on the other side of the wall, so there were loud gurgle noises about every... More 

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you for the fabulous review and we are so sorry for 116. We will make sure we note your account to keep far away from that room the next time you are our guest. Thanks again. Monica Lopez GM 909.605.0700 More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

Hotel exceptionally clean with good service. Only downside is they got rid of their shuttle. The only trans they have is cab service to and from the airport (hotel paid). Anywhere else you're on your own. Long walk to convention center, but doable. Italian restaurant across the way is very good, but a little pricey.

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for taking time to review our hotel. We are very happy you enjoyed your stay and can't wait to accommodate you again. Thank you Monica Lopez More 

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