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Comfort Suites Ontario Airport

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1811 East Holt Boulevard, Ontario, CA 91761
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Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
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Comfort Suites Ontario Airport
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    422 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      5 of 5 stars
    • Cleanliness
      5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (83)
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    Concord, NH, United States
    Level Contributor
    15 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    If you are staying in the area, this is the best place to stay. Affordable, decent rates, very clean, new, excellent service, fresh continental breakfast, comfy bed, airport shuttle service, etc. The only downside to this place is that it gets a lot of noise from trains and the airport. Any other hotel in the area, i.e. Double Tree by... More 

    Was this review helpful? Yes 1
    Richmond, Virginia
    2 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed June 11, 2015

    Great hotel. Leo, who checked us in, was friendly, funny, and on point. Comfortable room, warm atmosphere, WiFi throughout, filling breakfast. Some construction going on around corner plus the airport not too far away; solid windows, we didn't even notice the noise! We will return.

    Was this review helpful? Yes 1
    1 review
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed June 1, 2015

    Good rate, clean, friendly, very accommodating, and good breakfast! The good reviews I read before choosing this hotel were very helpful and they turned out to be right! Will stay there again and will not have to check around! Thank you, Comfort Suites!

    Was this review helpful? Yes 2
    Boulder, Colorado, United States
    Level Contributor
    87 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    4 of 5 stars Reviewed May 5, 2015

    Stayed here this past week. I am picky with hotels especially about things like hallway noise at night. I requested a room on the top floor away from the elevators and got exactly that. Staff was friendly, rooms nice and best of all quiet. Free WiFi and hot breakfast. Fruit infused ice water in the lobby a nice touch. I'll... More 

    Was this review helpful? Yes 4
    San Diego, California
    Level Contributor
    8 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed April 7, 2015 via mobile

    We were able to check in early and was greeted @ front desk w/very friendly staff,room was nice and clean. Called front desk asked for linens for sofa bed and extra towels received them right away. The young lady @ front desk also let us know where everything was and gave my husband a coupon to get discounts@ restaurants in... More 

    Was this review helpful? Yes 1
    Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

    Thank you so much for the excellent review. It means a great deal to us to know that our guest are always happy. We hope to see you again soon. Monica Lopez General Manager More 

    Los Angeles, California
    2 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    1 of 5 stars Reviewed March 27, 2015

    The hotel is old and dated, with an unpleasant musty smell which for us only got worse when we entered our room. The room was also very dusty with the only clean area being the bathroom, when explained this to the lady at reception she brushed the matter aside. After trying to stay in the room for the second time... More 

    Was this review helpful? Yes 2
    Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

    MrMrsJay , We are so sorry you had a bad experience at our hotel, and I am taken back with what you mentioned about the properties condition. Cleanliness and condition is our top score and something we never hear about. If time allows you I would love to speak to you directly about your stay. 909.605.0700, or email at gmcso@t4shotels.com... More 

    Lodi, CA
    Level Contributor
    10 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed March 25, 2015

    Our second time here for the NASCAR races. Rooms are always clean and comfortable. The staff is always friendly. We enjoy staying here. We arrived early on a Saturday. The desk hostess let us use the pool while our room was being cleaned. There were cigarette butts all over the spa area. An empty beer carton was sitting next to... More 

    Was this review helpful? Yes 2
    Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

    Hello Rustyfan02, First let me thank you for returning back to the Comfort Suites for your NASCAR adventures it is always a pleasure to have returning fans. Second, my apologies for the breakfast not being as fully stocked as it should have been and I will speak to my attendant about this and provide her solutions to those challenges. We... More 

    Bakersfield, California
    2 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    2 of 5 stars Reviewed March 20, 2015

    I don't know why the previous General Manager left this hotel, but let me say, it certainly has changed for the worse. We were told we could have an early check in (2:00) when my wife called earlier in the week. Upon arrival, we were given every excuse in the book as to why our early check in was NOT... More 

    Was this review helpful? Yes 3
    Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

    We are so sorry your request for an early check in during your last stay was not available and we do try very hard to get request like this met based upon availability. This has nothing to do with previous GM being here nor there, it is only due to how busy we are the night before and how quickly... More 

    Bass Lake, California
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    2 of 5 stars Reviewed February 22, 2015

    This has been my favorite hotel in the Ontario area for years. That is until my last 2 stays. A few months ago I had trouble with a stay using my Choice Privileges points. The Manager finally fixed it for me. I returned to the hotel on 02/05/2015 for a one night stay at a reduced rate they gave me.... More 

    Was this review helpful? Yes 3
    Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

    Once again we are sorry that your stay was most unpleasant and I will speak to my staff with regards to the breakfast ending early and the front desk being unfriendly these are two things I never hear and I definitely don't want to hear again. We are very sorry to be loosing you as our guest. Monica Lopez More 

    San Antonio, Texas
    Level Contributor
    45 reviews
    20 hotel reviews
    common_n_hotel_reviews_1bd8 24 helpful votes
    1 of 5 stars Reviewed February 12, 2015

    My letter I wrote to Corporate!! I was waiting for an apology from the manager before posting to Trip Advisor but all I received was an email dated 5 days after my stay with my cancellation notice! Nothing expressing regret for my inconvenience! I was having an excellent family vacation in California last week until I received a call from... More 

    Was this review helpful? Yes 2
    Monica L, Manager at Comfort Suites Ontario Airport, responded to this review

    We would like to apologize for everything you endured during your attempted stay with us. I do remember this challenge and calling you so that I may explain what happened and to let you know that your room was in fact going to go untouched. You should not have been contacted by my front desk agent, I understand she was... More 

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