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Comfort Suites Ontario Airport

2.5 of 5 1811 East Holt Boulevard, Ontario, CA 91761
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Certificate of Excellence 2014
Comfort Suites Ontario Airport
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Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
Comfort Suites Ontario Airport
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411 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vancouver, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We had stayed at this hotel a couple of years ago based on the reviews found on Tripadvisor and found that the reviews lived up to our expectations. We returned to Ontario in January and it was a no brainer to stay at this hotel. For us, it is well located, close to restaurants and provides easy access to the... More 

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Ojai, California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Previous reviews are right - this is a great hotel, good breakfast, caring staff, and just the right location for a weekend visit to the convention center. Many restaurants/services nearby. We were put into Room 116 - it was noisy because the boiler room was on the other side of the wall, so there were loud gurgle noises about every... More 

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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hotel exceptionally clean with good service. Only downside is they got rid of their shuttle. The only trans they have is cab service to and from the airport (hotel paid). Anywhere else you're on your own. Long walk to convention center, but doable. Italian restaurant across the way is very good, but a little pricey.

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1 review
3 of 5 stars Reviewed 5 days ago NEW

I have stayed here twice and have had great experience both times. We had a slight issue with the TV but the management was quick response and fixed it! I m very impressed with how clean it is. Please continue with that becuz to me cleanliness is extremely important . So many come and go in hotels. So sanitation is... More 

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Payson, Utah
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here again for the second time on our visit to Ontario. We had a small wait to check in but the front desk clerk was very nice. The room was clean and updated and comfortable. The hotel was quiet and clean. Breakfast was good. The only excitement was the toaster was not working properly and someone burnt their... More 

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Newport, Oregon
Contributor
15 reviews 15 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed two nights before the Rose Bowl. We were impressed by how very clean, modern abd well maintained facility it was. The rooms are well appointed and very clean. One feature I particularly like is the in room safe. The Hotel is near the airport and the Convention Center. The location doesn't have a large number of restaurants nearby, as... More 

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Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

First let me thank you for taking the time to complete an excellent review, and second to apologize for the reservation situation that occurred. I will follow up with the front desk to see what happened and make sure that never happens again my sincere apologies. Monica Lopez General Manager More 

Gilroy, California
2 reviews
5 of 5 stars Reviewed December 27, 2014

Stayed here two nights on leisure, obtained a great rate on a two queen, one sofa suite. Plenty of parking is available close to the building and the area seems safe and quiet. Checkin was easy with a very friendly young lady at the front desk who accommodated our special request. Room was very clean, spacious and all the amenities... More 

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thanks for taking the time out of your day and give us not only a great score but the most excellent review. It is so exciting to know we made your stay excellent, and yes the Starbucks is a plus. Hope to see you again soon. Monica Lopez General Manager More 

Cambridge, MA
Top Contributor
94 reviews 94 reviews
33 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed December 5, 2014

This place is excellent: Nicely furnished and turned-out room that exceeded by quite a margin a full-service hotel I'd stayed in recently at far higher cost, smart and completely clean hotel environment, good breakfast, nice staff. Very highly recommended!

Was this review helpful? Yes
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you for the EXCELLENT score and the amazing review it is so appreciative and we hope to see you again in the very near future. Monica Lopez General Manager More 

Mesa, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

We booked this hotel because of it's ratings.. Platinum & Hotel of the Year... It's a lovely, clean hotel.. but one of these days I would like to see the check list for rating the Choice Hotels.. We were disappointed that the TV/cable was not working the entire time we were there.. When you arrive at a hotel, tired etc...... More 

Was this review helpful? Yes 1
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

Thank you so much for your feedback. We are so sorry that you were here during this unforeseen outage. I can assure you that it does not happen and with the weird weather we had a power outage lead up to this incident. Please call me so that I can make this better for you, and if you are ever... More 

Tucson, Arizona
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 30, 2014

Positives: Nice room, excellent gym, pleasant staff. Negatives: Dirty towels on the bathroom floor when we arrived (yes, really), they no longer offer the excellent fruit salad as a healthy breakfast option, slow Internet, thin walls so the nearby trains are loud at night, and we were dinged $9.70 for leaving one day early even though we gave advance notice.

Was this review helpful? Yes 1
Monica L, General Manager at Comfort Suites Ontario Airport, responded to this review

We are so sorry that your stay was below standards and we apologies for these inconveniences. I would love to make this right for you and if time allows please call me so that I can make it better. Thank you so much in advance. Monica Lopez General Manager 909.605.0700 More 

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Additional Information about Comfort Suites Ontario Airport

Address: 1811 East Holt Boulevard, Ontario, CA 91761
Phone Number:
Location: United States > California > Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Ontario Airport 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario
Hotel Style:
#2 Family Hotel in Ontario
#3 Romantic Hotel in Ontario
#3 Business Hotel in Ontario

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