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All 41 Ontario hotels

Country Inn & Suites by Carlson at Ontario Mills

2.5 of 5 Hotel   |   4674 Ontario Mills Parkway, Ontario, CA 91764
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Ranked #6 of 41 hotels in Ontario
Certificate of Excellence 2013
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180 people have reviewed this hotel

Traveler rating
    122
    46
    7
    3
    2
See reviews for
48
43
17
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My daughter had a state contest in Ontario and we sought out affordable and comfortable lodging given that we would be there four nights. Country Inn was just the ticket. They skip the luxury items in favor of comfort and convenience (for example, not much in the way of granite or a spectacular entry, instead, comfortable beds with soft duvets,... More

Was this review helpful? Yes 1
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you so much for submitting a review of your recent stay at our hotel. We are very pleased that you and your family enjoyed your stay during your daughter's competition. As our name would suggest, you are absolutely right about our priorities for our guests. Our goal is to provide the little things that make our hotel your home... More

USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm not kidding when I tell you that I stayed here during my recent vacation in Los Angeles -- it's 50-plus miles from the areas I was visiting, but I enjoy Country Inn enough to commute that far. Anyway, this is a great hotel. It's newer, built in 2008. It offers all the amenities and great service I have come... More

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you so much for your kind review of our hotel. What a nice compliment that you preferred to stay at our hotel instead of one closer to LA. We truly appreciate our guests who recognize our efforts and take the time to tell others about their experience. We look forward to being your host again when you travel to... More

Troy, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here for 5 nights and couldn't complain about a thing! The hotel was nice and clean and the rooms were spacious! It was never really that noisy which was nice!The pool was fun and the fitness room was somewhat small but had equipment suitable for working out. The breakfast was really surprising and free. Many places offer low... More

Was this review helpful? Yes 1
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you so much for your kind and informative review. We truly appreciate our guests who take the time to tell others about their positive experience at our hotel. It sounds like you had a great trip to Ontario and we look forward to having you stay with us again soon! More

NSW
Top Contributor
73 reviews 73 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 16, 2014

We had three relaxing nights here. Rooms were HUGE! We had a separate lounge area. There was a small but adequate gym with a tv. The pool and hot tub were great. Not too many lounge chairs around the pool and two were broken. Breakfast was very nice. In the Lobby, it was great to have the free tea, coffee,... More

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you for such a detailed review of your stay at our hotel. It sounds like our location with all of the shopping near by was a perfect fit! The Ontario Mills Mall has 200+ shopping, dining and entertainment options plus there are many more in the immediate vicinity. We are very close to the mountains which typically this time... More

Whittier, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

The staff at this hotel is ALWAYS friendly and helpful and greet you with a smile. The hotel is kept up perfectly. I have stayed here numerous times and have never had a problem. Great staff and great hotel! 2 thumbs up!

Was this review helpful? Yes 1
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you so much for your wonderful review of our hotel. We really appreciate when one of our guests thinks highly enough of our hotel and staff to share their experience with other potential guests. We are happy to hear that you enjoy staying with us and look forward to seeing you again soon! More

Crestline, California
Top Contributor
87 reviews 87 reviews
10 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 4, 2014

I was pleasantly surprised how nice this hotel is. I used Priceline's Express deal to get this hotel. Glad I did. The staff was very nice, friendly, honored my request for a high floor, quiet room. My room was facing the mall. I never heard any outside street noise during the night. It was raining cats and dogs on my... More

Was this review helpful? Yes 2
cisgm, Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you for posting your informative review and awesome pictures of our hotel on TripAdvisor! We are so happy to hear that you enjoyed your stay and that our staff was able to get you into a nice quiet room, even with the raging storm outside that weekend. We hope that you will consider our hotel again when you are... More

California Hot Springs, California
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 23, 2014

I stayed here for a couple of days with a large group. The staff was super welcoming and accommodating. The pillows were super soft. They have a breakfast buffet that is pretty tasty. When there was not enough seating in the breakfast room they opened up another room with no hesitation. They have cookies in the lobby that are sooooo... More

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

It is wonderful to hear that you enjoyed your stay with us. Our staff tries to make every guest feel special starting with the freshly baked cookies and apples in the lobby when you arrive. It can be difficult to accommodate a large group in our breakfast room so we appreciate you noticing our staff's efforts to make you comfortable... More

Sacramento
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2014

I stayed four nights at this hotel on a business trip. The front desk staff was always pleasant and attentive. This hotel provided hot breakfast which included eggs, some type of meat (bacon, sausage), potatoes, pastries, cereal, oatmeal, juice, bagels and bread, etc. On my third day, there was a burrito bar. A nice addition was the hotel provided cookies... More

Was this review helpful? Yes 2
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you so much for your kind and informative review of your recent stay at our hotel. We are very happy to hear that you enjoyed your stay and appreciate you sharing information regarding our amenities and location for other guests who might be interested in our hotel. We hope that you signed up for our Club Carlson loyalty program... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 23, 2014

the hotel was well located close to airport and shops, it has a pool and gym and a very friendly team. we had a slight error on our booking and the reception staff corrected this and helped us get checked in with minimal fuss. The room was nice and good value, staff helped with booking to LAX and held our... More

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

Thank you for taking the time to submit a review. We are thrilled to hear that you enjoyed your stay and that our staff was able to assist you with your travel arrangements. We try to provide each guest with a warm and helpful atmosphere to make their stay enjoyable and stress free. We hope that we will see you... More

Snohomish
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 22, 2014

The Hotel was Vary Good and a great place to stay. The only problem is that the breakfast area is too small for the number of people who stay there. The staff was vary friendly and enjoyable. The rooms were clean as well as the hotel. It is in a location that makes it vary quite and enjoyable. I left... More

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites by Carlson at Ontario Mills, responded to this review

We appreciate you taking the time to submit a review of your stay at the Country Inn & Suites by Carlson - Ontario Mills. It's great to hear that you enjoyed your stay and appreciate you letting others know what we have to offer. Our staff is trained to turn anything they think might be of value or that the... More

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Additional Information about Country Inn & Suites by Carlson at Ontario Mills

Also Known As:
Country Inn & Suites By Carlson At Ontario Mills Hotel
Country Inn & Suites By Carlson At Ontario Mills Hotel Ontario
Country Inn And Suites By Carlson At Ontario Mills
Country Inn Ontario
Country Inn Ontario Mills
Address: 4674 Ontario Mills Parkway, Ontario, CA 91764
Phone Number:
Location: United States > California > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Ontario
#7 Business Hotel in Ontario
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson at Ontario Mills 2.5*
Official Description (provided by the hotel):
Come home to the "Country" in this beautiful 115 room hotel with 34 suites. The interior is decorated in warm country decor with living room areas surrounding cozy fireplaces to sit and visit with friends or colleagues. The outside pool and whirlpool offer our guests year round California sunshine and our proximity to the Ontario Mills Mall, Auto Club Speedway and Citizen Bank Arena offers 200+ shopping, entertainment and dining options. Our staff takes pride in providing exceptional customer service to our guests offering a hot breakfast buffet, High Speed Internet, parking and shuttle service to and from the Ontario International Airport and the Ontario Mills Mall all free of charge. Whether you are traveling for business or pleasure, staying for one night or a week, we will provide you with the service and amenities that make you feel right at home. ... more   less 
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