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Country Inn & Suites By Carlson, Ontario at Ontario Mills

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4674 Ontario Mills Parkway, Ontario, CA 91764
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Country Inn & Suites By Carlson, Ontario at Ontario Mills
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369 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 of 5 stars Reviewed 6 days ago NEW

The hotel was very clean. The breakfast they offered every morning was good with a great variety. The staff was friendly and courteous. The hotel needs to be updated. The carpeting in the halls needs to be changed. The room and bathrooms need to be redone.

Helpful?
Thank Stephany B
Torrance, California
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The front staff were excellent. They took it upon themselves to personally help us out with housekeeping items. It was a pleasure to interact with them. We've stayed here before and we've always enjoyed our stay.

Helpful?
Thank John E
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Thank you so much for your wonderful review of our hotel and staff. Our goal is to treat our guests like family coming for a visit. We are thrilled that we were able to assist you with your forgotten toiletries and that our staff exceeded your expectations. We are happy to hear that you are a return guest and look... More 

Perris, California
1 review
5 of 5 stars Reviewed 1 week ago

I had surgery next door and was able to check in as early as 5am and had great customer service! I asked for extra pillows and got them, their breakfast was good and fresh! What I liked the most is they have a microwave for my soup and frigde for my jellos since I had just had surgery

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 173aracelic
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

We are glad to hear that everything went smoothly with your surgery and you felt well taken care of by our staff. We have two medical facilities near our hotel and our staff is very sensitive to their patients' needs. Thank you for taking the time to tell others of your great experience and we hope to see you again... More 

Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here two nights for some shopping, it as a really great hotel! The front desk staff are amazingly helpful, the rooms are a good size, very clean and quiet. Breakfast is included and its a great range for the price we paid. We have stayed once before and this is our favourite place to stay in terms of... More 

Helpful?
Thank Proccy67
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

What an amazing review!! Thank you for sharing your experience with other potential guests. We love hearing from repeat guests who experience the same outstanding customer service and amenities every time they stay with us. This demonstrates that we have been successful in providing a consistent experience for our guests. We look forward to having you stay with us again... More 

San Diego, CA
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here during the state cup soccer tournament held in Norco (Silver Lakes Complex). Only 10 miles away from the soccer complex. Directly across the street from the Ontario Mills mall (lots of restaurants in the area too). My daughter and I shared a room with another mother/daughter from the soccer team. We shared a 1 bdrm suite with... More 

Helpful?
Thank craftywriter
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Thank you so much for your outstanding review!! I am happy that the breakfast worked out so well for your girls and that you all enjoyed the suite!! We are hosting teams for the State Cup tournaments for the next 5 weekends and based on your comments are going to have the continental items for our breakfast available at 6am... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

This was our first stay and I wish I could say we would come back but we just couldn't take the soft, lumpy mattress. We both woke up with back aches both mornings. Everything else about the stay was wonderful: great staff, very clean, nice room.

Helpful?
Thank William T
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

We are sorry to hear that you didn't enjoy our beds. We know that bed preferences run from one extreme to the other but it never ceases to amaze me how diverse the comments are from our guests. We have had guests call and ask where they can purchase one of our beds (this goes for our pillows too that... More 

Palmdale, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I always read All reviews for any hotel I plan to stay at and on some occasions people exaggerate but to be completely honest this was the best hotel I have ever stayed at and I love the double tree but this hotel catered to my every need they drove me everywhere the check in took 5 min and check... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank ben661b
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

What a great 5 star review. It sounds like we were successful in checking off all of your requirements for a relaxing and enjoyable stay. This is always our goal with every guest but we love hearing the success stories. Thanks you for letting us know and we look forward to seeing you the next time you are in the... More 

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