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Country Inn & Suites By Carlson, Ontario at Ontario Mills

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4674 Ontario Mills Parkway, Ontario, CA 91764
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1 room 1 guest
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Country Inn & Suites By Carlson, Ontario at Ontario Mills
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313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saugus, California
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Close to freeways, free breakfast, free internet, but I always come back because of the friendly, courteous employees. I am always made to feel like the most important guest at the hotel. Lots of stores and restaurants within walking distance.

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Dear Brian V. Thank you so much for your 5-star review and for your continued loyalty to the Country Inn & Suites by Carlson - Ontario Mills! We love to see our guests return again and again as this demonstrates to us that we must be doing something right. We appreciate you taking the time to submit a review and... More 

California
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed one night at the end of our family vacation. This time the good reviews on Trip Advisor let us down. It was not a good experience. We had split time between L.A. and San Diego during this trip and had been at the San Diego Zoo all day. The wife, kids and I were pretty exhausted and looking... More 

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Please accept my sincere apologies for your recent experience at our hotel. Unfortunately you were reserved in a room type that has a limited number of rooms and we are at the mercy of the guests checking out to get it cleaned and available by 3pm. No excuses, we realize that you had the right to expect your room to... More 

pittsburgh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is great except for the location .. You need to go to VICTORIA GARDENS .. tjat's where all the great shops and restaurants are. HOWEVER this hotel has 2 exemplary employees.. NOEL & JEFF ... these 2 went above and beyond their job description.. they helped with things to do and have the 2 BEST pesonalities I have... More 

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Thank you for taking the time to submit a review of your stay. We are thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Noelle and Jeff, and they were honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for a job well done... More 

Billings, Montana
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very nice. The rooms were clean and the beds were comfortable. The rooms rate was pretty decent. The pool area was nice. The breakfast was pretty good. There is also a parking garage below the facility.

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

So happy to hear you enjoyed your stay! It's true, we are the only hotel in Ontario with an underground parking garage. This comes in very handy on the rare occasions when it rains or we get a heat wave with 100+ degree temperatures. Thanks for taking the time to submit a review and we hope to see you again... More 

Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Always wonder about a hotel with the word "country " in the name that is in the concert jungle. The staff was friendly and the place was generally clean. Breakfast was typical for this class of hotel. Nice size outdoor pool. Very close to shopping and places to eat. Only complaint is the hallway s smelled like Body Oder. They... More 

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Thank you for taking the time to submit a review of your experience at our hotel. We are thrilled that you enjoyed your stay and that our location and amenities met your needs. We hope to see you again when your business travel brings you back to the area. More 

Hemet, California
1 review
5 of 5 stars Reviewed 3 weeks ago

First i want to start off by saying the staff was excellent! Heather was super nice and professional, after our stay i forgot my makeup case she found it and i was able to go get it! From the front door to the room this place was clean and comfortable, the breakfast was super yummy and had great variety. I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
cisgm, General Manager at Country Inn & Suites By Carlson, Ontario at Ontario Mills, responded to this review

Thank you for the 5 star review! I will pass on your kind remarks to Heather and we are happy to hear that she took good care of you and that were able to recover your lost items. We appreciate your kind words and look forward to being your first choice in a hotel when traveling to our area in... More 

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