We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 41 Ontario hotels

Ontario Grand Inn & Suites

3.5 of 5 Hotel   |   3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Hotel amenities
Save Saved
You added Ontario Grand Inn & Suites to your Saves list
Ontario Grand Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
47%
Ranked #33 of 41 hotels in Ontario
A recent review
3 of 5 stars reviewed 1 week ago
Rich G Cornelius, North Carolina
  • Overview
  • Reviews (166)
  • Photos (73)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (37)
  • Location
  • More
Write a Review

166 people have reviewed this hotel

Traveler rating
    35
    37
    31
    30
    33
See reviews for
51
42
22
36
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Save your money - it cost us $113 for one night - not worth $25. This hotel is worst than a cheap motel. It was night when we arrived and the hotel sign had no lights, so you cannot see it in the dark. The one person at the reception desk looked like someone from a punk rock show and... More

Was this review helpful? Yes
Cornelius, North Carolina
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel based on some reviews and pictures.with that being said,i would not choose this hotel again.to start with the entire place really needs a major update,from the lobby to the breakfast area, to the rooms,but i'm just going to talk about the room we had, to start they had an in room coffee area when you first... More

Was this review helpful? Yes
Riverbank, California
1 review
1 of 5 stars Reviewed 2 weeks ago

Like others have mentioned in their reviews, this hotel was not what it appeared to be. In the first room they gave us the tv & toilet were not working. I told the clerk & she moved me & my 4 children to a room on the 3rd floor & the elevator was broken. I asked for a crib &... More

Was this review helpful? Yes
Midlands
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 2 nights and at $57 it was certainly well worth it, best value for money on a week long road trip. Huge comfy bed, huge TV, loved the design of the rooms, nice walk in shower. Light around mirror in bathroom was temperamental and sometimes did not work at all. Free wifi that worked well enough, fast... More

Was this review helpful? Yes 1
Spring
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel was the worst hotel I think I've ever stayed at... One of the first things I noticed was the nasty stench of the lobby that spreads around the whole hotel. Another reason why this hotel sucked was the free "continental breakfast", if you call yoplay yogurt, fruit loops, & disgusting mini muffins a continental breakfast the you're insane.... More

Was this review helpful? Yes
Riverside, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

At first glance the hotel appeared to be a great one, however once we actually took a second to look around we noticed that our decision to stay here was a bad one. All of the furniture is worn out and dirty. The cafe is supposed to be open from 5-10 and I have not seen it open once. The... More

Was this review helpful? Yes 1
ofallon
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 13, 2014

Upon our arrival to the Ontario Grand, the outside of the hotel appeared to be welcoming and the parking was convenient. And then we went inside... When we entered, I was concerned because it looked like there had been a recent gun battle behind the desk, with holes in the wall everywhere behind the desk. This should have been our... More

Was this review helpful? Yes 8
California Desert, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 3, 2014

All past negative reviews are completely correct. Pictures posted by hotel are from years ago and it looks nothing like that now. Little to no repairs or upkeep both inside rooms and around the grounds, pool is green, lobby is dirty, holes in walls, smells, furniture needs to be replaced or even just cleaned! Had to change rooms 3 times... More

Was this review helpful? Yes 3
Buckeye, Arizona, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 13, 2014

I don't know why this place got so many start because it was one of the worst experiences. At first look okay but don't sit down. The chair in the room had mystery stains on it as well as some really gross stuff stuck in the metal on the sides of the cushion...Blech! Then the bathroom had dirt stains where... More

Was this review helpful? Yes 2
New Milford, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

I stayed here quite a few times and it's one of my favorites. Comfortable bed that I didn't even want to leave it. Great living room area. Just wish the air conditioner would adjust to my liking and not the hotels auto temperature.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Ontario Grand Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Ontario Grand Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Travelocity, Hotels.com, Tingo, Cheap Tickets, BookingOdigeoWL, Expedia, Venere and Otel so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (56)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (10)
Viewed
Room/suite (23)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Hotel & grounds (5)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Ontario with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
92

Questions & Answers

Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer