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All 41 Ontario hotels

Ontario Grand Inn & Suites

3.5 of 5 Hotel   |   3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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Ontario Grand Inn & Suites
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Ranked #32 of 41 Hotels in Ontario
A recent review
4 of 5 stars reviewed 4 weeks ago
Brandy M
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181 reviews from our community

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    34
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    35
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49
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Our room was beautiful, hard wood floors, large full door mirror on the closet. The bed was very comfy. The walk ways by the waterfall were gorgeous!! Plants and flowers everywhere. Unlike a lot of the reviews the elevator did work when we were there. What didn't work was the furnace, we had no hot water the whole weekend we... More 

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Riverside, California
1 review
2 of 5 stars Reviewed November 10, 2014

like other reviews the price is nice...but that is about it. I tried to get away with my boyfriend for a weekend just to do something nice. That failed. The first room we check into was OCCUPIED. They upgraded us to a suite to make up for the inconvienence but had many problems after. The suite had no towels in... More 

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1 review
1 of 5 stars Reviewed November 3, 2014

My fiance have stayed here a total of 3 times. What can I say the price is good but this place gets worse every time. At least this visit they were nice enough to bring me the coffee maker I called and asked for twice. The problem is that it takes some sort of pod and the guy was clueless.... More 

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Kailua-Kona, Hawaii
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

This is my second stay/review for this hotel. I like the modern design and hard floors. My room was clean and had all the amenities. My favorite thing is the bench in the shower! There was a problem with loud neighbors knocking on my door at 2:00 a.m. but it was handled by the staff promptly. They were leaving but... More 

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Great Neck, New York
Top Contributor
177 reviews 177 reviews
156 hotel reviews
313 helpful votes 313 helpful votes
3 of 5 stars Reviewed October 22, 2014

This place comes off as a very classy place until the many issues begin to emerge. In my room, the sink did not drain, making it a disgusting mess when I tried to use it in the middle of the night and in the morning (too late to switch rooms). In addition, the heater/air conditioner, I realized, was leaking water... More 

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Port Angeles, Washington
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 8, 2014

So.... I read the reviews, but thought "So..... how bad can it be??!!" Turns out, the negative reviews are very accurate! When we checked into our room, which we booked through booking.com, we had to ask for face cloths. The toilet paper holder in our room was hanging out of the sheetrock, held only by two small screws. The TV... More 

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Columbia, Md
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 7, 2014

When I first checked in, my assigned room reeked of cigarette smoke so I asked for a different room. The second room did not smell like cigarettes so that was okay. It was clean, but it was very dismal. The decor has much to be desired and the lighting was terrible. One of the phones did not work...that wasn't much... More 

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Panama City Beach, Florida
1 review
2 of 5 stars Reviewed September 30, 2014

spent 5days and 4 night will never again. Wi-fi good luck, shower door could not close, had to ask almost every day for towels and face cloths. Coffee maker was for single serve packets, had loose coffee in room. Swimming pool was a joke. Asked if they were going to clean it and they said sorry will get maintenance on... More 

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Chino, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 24, 2014

In a few words this place deserves a zero rating, room is not as nice as pictures portray, they seem beaten up and unfinished. My King Suite did not have a couch for the living room and bedroom did not have a tv, only the tv stand. I informed the front desk immediately and was told someone would come to... More 

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Fremont, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2014

So I did read the online reviews on TripAdvisor after we booked this hotel. I was expecting a really torn down hotel with a lot of bad things everywhere but the decor here is pretty modern. My parents also got 10% off from booking with hotels.com. We were looking for this hotel in the dark so it was kind of... More 

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Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario

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