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All 41 Ontario hotels

Ontario Grand Inn & Suites

3.5 of 5 Hotel   |   3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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Ontario Grand Inn & Suites
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48%
Ranked #34 of 41 hotels in Ontario
A recent review
5 of 5 stars Reviewed June 3, 2014
Jenn S New Milford, New Jersey
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161 people have reviewed this hotel

Traveler rating
    35
    36
    30
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36
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Riverside, California
1 review
1 of 5 stars Reviewed yesterday NEW

At first glance the hotel appeared to be a great one, however once we actually took a second to look around we noticed that our decision to stay here was a bad one. All of the furniture is worn out and dirty. The cafe is supposed to be open from 5-10 and I have not seen it open once. The... More

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ofallon
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Upon our arrival to the Ontario Grand, the outside of the hotel appeared to be welcoming and the parking was convenient. And then we went inside... When we entered, I was concerned because it looked like there had been a recent gun battle behind the desk, with holes in the wall everywhere behind the desk. This should have been our... More

Was this review helpful? Yes 7
California Desert, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

All past negative reviews are completely correct. Pictures posted by hotel are from years ago and it looks nothing like that now. Little to no repairs or upkeep both inside rooms and around the grounds, pool is green, lobby is dirty, holes in walls, smells, furniture needs to be replaced or even just cleaned! Had to change rooms 3 times... More

Was this review helpful? Yes 3
Buckeye, Arizona, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 13, 2014

I don't know why this place got so many start because it was one of the worst experiences. At first look okay but don't sit down. The chair in the room had mystery stains on it as well as some really gross stuff stuck in the metal on the sides of the cushion...Blech! Then the bathroom had dirt stains where... More

Was this review helpful? Yes 2
New Milford, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

I stayed here quite a few times and it's one of my favorites. Comfortable bed that I didn't even want to leave it. Great living room area. Just wish the air conditioner would adjust to my liking and not the hotels auto temperature.

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Surrey, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 1, 2014

Did not like it that there were no carpets in the room . Our room fridge was buzzing so loud and when I enquirer their engineer tells me all the fridges buzz like that. So we unplugged it for our stay. Pool and jukuzi were not operating and we were lied to by the front desk saying that the following... More

Was this review helpful? Yes 2
Ft Myers Beach, Florida
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 17, 2014

The Ontario Grand Inn & Suites is a nice place to stay. I bet in its time, this place was a top notch destination. The lobby is well appointed, but does need some attention to detail. The elevator's instruction panel has been etched with some profanity that needs to be replaced. However, the halls leading to the rooms are clean... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2014 via mobile

We've stayed MANY places and sadly this is on the top of the worst list. I did a Groupon and feared losing the $370 if we checked out early, so we stayed the 4 nights. We first checked in and went to our room. The halls were dirty, floors and walls. The fire extinguisher was missing in the hallway. We... More

Was this review helpful? Yes 2
Napa, California
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 30, 2014

I had stayed at this hotel in the past and had a favorable impression, The modern design makes it look hip and cool and is very seductive. However, the accumulation of issues soured my good feelings. I had called the hotel a few times prior to our arrival to make sure our needs were covered. I was told that, yes,... More

Was this review helpful? Yes 6
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2014 via mobile

Stay elsewhere even if it costs more. Everything dingy and the worst part is that not even clean. Can overlook wear and tear but not mold in bathroom, dust and dirty comforter. TV remote don't work and were Literally taped with scotch tape.

Was this review helpful? Yes 1
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Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario

73 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
92

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