We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Ontario Grand Inn & Suites
View Map
Add Photo Write a Review

230 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Los Angeles, California
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel is a nasty mess! The new owners are cheap, greedy, and don't care nothing about the guest who patronize this hotel. The hotel is run down and filthy. The carpets throughout are stained with dog poop, vomit and who knows what else. The maid service only change your bedding when you ask them to, and most of the... More 

Helpful?
Thank Anonymous A
El Cajon, CA
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you would like to have internet service and be able to watch TV, this is not the place for you. Some staff were helpful, but others were more interested in texting on their phones than helping. Had to move rooms to get a WiFi signal. Weird TV system did not work. Was scheduled for three nights and ended up... More 

Helpful?
Thank Scott A
Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We booked a king room and were surprised how big they are when we got in. The rooms are so spacious and the bed was so comfortable! Breakfast is continental but wasnt bad. Overall good price for what we got

Helpful?
Thank Mark S
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 31, 2015

The hotel has amazing beds, duvets, and flat screen TVs. They seem to be caught between modern decor and needing renovation. On the plus side, the rooms are quite large with refrigerators, and they provide a continental breakfast where the coffee is great! Here's where they need improvement - First off, although check-in is 3pm, our two rooms were not... More 

Helpful?
Thank Marti W
Lemoore, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015

I always stay here when I visit family. Service is Great. Suites are really big. House keeping is excellent . But last time we came breakfast was just cereal, muffins, oatmeal, milk & orange juice. But it's okay. Other reviews mention roaches but I have stayed here three times and have never seen a roach. This hotel has the décor... More 

Helpful?
Thank Matthew L
1 review
2 of 5 stars Reviewed December 27, 2015 via mobile

By far the worst hotel I have stayed in. I'd rather stay in truck stop bathroom rather than this place. Our stay started out on a nightmare note. I booked my reservation in advance only to be told they didn't have a room to accommodate my reservation. The gentlemen that checked us in had such bad broken English it was... More 

Helpful?
Thank Adam R
Ontario, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

Right when I walked in, there was a lovely young lady who helped me so much upon check in named Martha. After check in i walked into my room and was surprised to find how big suite was, so nice and clean, LOVED IT! I WILL RETURN!

Helpful?
1 Thank cherrylove143
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 15, 2015 via mobile

I have been to this hotel about four times now and mainly because of the suites that they have are nice , sometimes they have really good deals on the room rates, it's quiet most of the time , close to the airport , across the street from a fire station , but the worst service, not ever, but it's... More 

Helpful?
Thank Summer F
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 28, 2015

DO NOT STAY HERE. Truly a sad, dank, depressing, filthy, over rated slum. Not fit for human habitation. We felt dirty from the moment we arrived and elated when we could eventually rush away. No TV in the room, no coffee in room or reception, Phone didn't work and shower leaked. Sheets were stained and dirty, he mattresses stained and... More 

Helpful?
1 Thank markandfamilygu5
Minooka, Illinois, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 14, 2015 via mobile

I booked a suite for a four night business trip through Hotels.com Don't rely on online photos as they are much nicer than the actual property. The issues were many from the time we checked in. Our room keys stopped working multiple times during the stay requiring a trip back to the front desk to get them reprogrammed. The carpeting... More 

Helpful?
Thank Brian M
Questions? Get answers from hotel staff and past guests. Ask a question

74 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (10)
Viewed
Room/suite (23)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Ontario
0.1 mi away
BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
2.0 mi away
Comfort Suites Ontario Convention Center
1.8 mi away
Quality Inn Ontario Airport Convention Center
Show Prices
Show Prices
Show Prices
3.0 mi away
Americas Best Value Inn & Suites
0.3 mi away
La Quinta Inn & Suites Ontario Airport
1.6 mi away
Country Inn & Suites By Carlson, Ontario at Ontario Mills
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay