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Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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Ontario Grand Inn & Suites
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Ranked #32 of 41 Hotels in Ontario
A recent review
3 of 5 stars reviewed 3 weeks ago
Bzbee1 Yuba City, California
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Estacada, Oregon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Got a package deal air and hotel and had read mixed reviews but as this was a last minute scheduling and only 4 days, went ahead and booked it. The clerk at checkin barely made eye contact, there are nail holes in the wall behind the checkin desk, the hall carpet is extremely stained (I certainly didn't go out bare... More 

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Morongo Valley, California
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First time I stayed at this joint it was called Hotel Indigo. Cute, trendy, clean, and was very high quality. Now? 82 degrees in my room on a 94 degree day. No one answers the phone, though I try repeatedly. I go to front desk, Seth is nice, sends up his mechanic who works on the AC and then says... More 

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Yuba City, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Well the three nights we stayed on the third floor the elevator didn't work the whole time, It worked the day we left. Their hot tub didn't work either. Their decor is nice and fun but needs to be kept up better, there were lots of scuffs on the walls where the yellow paint was. I think they chose a... More 

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Coto de Caza, California
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

since its been so hot lately me and my friends decided to hang out by the pool all weekend. we booked a suite with two beds. the room was very spacious and modern looking. we unpacked and went down to the pool, it was small but it did the job. the bar tender was amazing! we will be doing this... More 

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hawaii
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 stars Reviewed June 27, 2015

We stayed at this hotel in February 2015. We were to stay there for three nights. We checked out after one night because: - No iron in room (just board). Had to go down to Registration to get one. Inconvenient for guest. - No hairdryer in room. Same solution as above. - Kleenex box empty - TV remote didn't work... More 

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Hesperia, California
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 20, 2015

Im not sure if this hotel is going through a remodel or its just unkempt. We booked the family suite, which although had some elbow room in the living space, it was mostly wasted space with just a small couch in the corner and 2 ottomans for a table. It REAKED of cleaning products, I had to leave both windows... More 

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Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

Thank you for taking the time to let us know about your most recent stay with us. As we always strive to exceed guest expectations, in this event we fell short. I'd like personally apologize for the multiple inconveniences you dealt with during your stay here. My name is Richard and i am the new hotel manager and will be... More 

1 review
1 of 5 stars Reviewed June 14, 2015

The pictures on the website look nice but this hotel is very MISLEADING. Hotel housekeeping does NOT do their job. Didn't get fresh towels the next day or at check in. Has to ask the front desk 3 times at the time of check in for towels. The second day housekeeping did not leave any towels in our room. I... More 

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Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

Thank you for the providing feedback on your most recent stay here at the Ontario Grand. I'd like to begin by expressing my deepest regrets that we did not meet nor exceed your expectations. I am the new manager here at the Ontario Grand and i will be implementing a new training program to ensure all of our staff meet... More 

1 review
4 of 5 stars Reviewed June 1, 2015

After booking this room I looked at the reviews and they seemed up and down. So I was somewhat skeptical. The desk employee josh was very nice and polite and got us booked in ,in a timely manner. The room was nice and spacious, with a flat screen and hardwood floors. Room was clean. The breakfast was run of the... More 

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Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

I love to hear about guest experiences at our hotel. I am so pleased to hear that josh was able to provide you with superior customer service. We will be adding breakfast selections to enhance your breakfast experience with us. If you have any questions or concerns please feel free to email me at rledesma@hotelontarioca.com. Best Regards, Richard Ledesma Hotel... More 

Jacksonville, Florida
Level Contributor
90 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 30, 2015

Used Hotwire for a recent stay and this was the selected property. In reading some of the reviews I was a little hesitant about staying here but since I had prepaid I decided to give it a try. Property is a boutique type hotel. Was pleased with the room - it was nice size and clean. They do have a... More 

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Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

I am so pleased to read about your positive experience here at the Ontario Grand. We are a boutique style hotel in the process of making a few updates. I am happy to hear the staff did their part in making sure you were picked up from the airport in a timely manner. I hope to see you again real... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 16, 2015 via mobile

Best kept secret near Ontario Mills. This hotel has the decor of a boutique hotel. Large rooms with hardwood floors, mini bar are including refrigerator and microwave. Bathroom features a hugh shower with "rain" shower head. There is a nice pool, hot tub, bar area, lounge area in side as well as outside. outside area has a fire pit. All... More 

Was this review helpful? Yes
Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

Thank you for your feedback on your most recent stay with us. It brings me great pleasure to hear about your positive experience with us. We are also in the process of making a few changes to the hotel to increase the guest experience. Best Regards, Richard Ledesma Hotel Manager More 

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