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Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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Ontario Grand Inn & Suites
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Ranked #30 of 41 Hotels in Ontario
A recent review
5 of 5 stars reviewed 4 weeks ago
Maricela S
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187 reviews from our community

Traveler rating
    38
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    35
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    37
See reviews for
57
52
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38
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (48)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (36)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I come here often when we are in the area for business. It has a great feel you it has a modern look and the price is beyond great for what you are getting. I totally recommend it. It also come with a continental breakfast which is a nice extra. But we will continue to say here... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2015

This hotel was by far the worst experience that I have had with any hotels I have stayed at.. Im not a hard person to please when it comes to getting a good nights rest but this hotel and staff was unreal. I had prepaid my room a week before I arrived through hotels.com and paid for a suite and... More 

Was this review helpful? Yes 1
Oakland, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2015

Superficially looks nice but suffers greatly from lack of attention. Rooms are large and bed was comfortable. Corner floor lamp did not work and bathroom sink was clogged; these were promptly fixed when front desk was informed about them, but, really, should you have to ask to have basic things like this work? A pair of pliers was left under... More 

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Thomasville, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 8, 2015

Needed a room near the airport & asked twice about a shuttle for our very early flight. Was told that yes, they have one & it starts at 5:00 am. But when we came down for it, we were told that it's only for pilots! Had to call a taxi, wait about 20 minutes & pay for it. The room... More 

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Menifee, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed January 30, 2015

I loved my room. The decor was so inviting with hardwood floors and great color on walls and soft furnishings. Plenty of room to feel at home, so it did not feel like a hotel room. It is not far from Ontario Mills Mall and lots of restaurants. The complimentary breakfast was very adequate for me. It was quiet, clean,... More 

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Silver Spring, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 19, 2015

In a word, yuck. Save your money and avoid getting creeped out. I should have really read the reviews! What a pit! Let me start by saying the two staff, Martha and Matt, both were very nice and helpful. But, man, the hotel? It's just gross! God awful paint colors, holes in the walls with terrible patching and repainting semi-gloss... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2014

Our room was beautiful, hard wood floors, large full door mirror on the closet. The bed was very comfy. The walk ways by the waterfall were gorgeous!! Plants and flowers everywhere. Unlike a lot of the reviews the elevator did work when we were there. What didn't work was the furnace, we had no hot water the whole weekend we... More 

Was this review helpful? Yes 1
Riverside, California
1 review
2 of 5 stars Reviewed November 10, 2014

like other reviews the price is nice...but that is about it. I tried to get away with my boyfriend for a weekend just to do something nice. That failed. The first room we check into was OCCUPIED. They upgraded us to a suite to make up for the inconvienence but had many problems after. The suite had no towels in... More 

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1 review
1 of 5 stars Reviewed November 3, 2014

My fiance have stayed here a total of 3 times. What can I say the price is good but this place gets worse every time. At least this visit they were nice enough to bring me the coffee maker I called and asked for twice. The problem is that it takes some sort of pod and the guy was clueless.... More 

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Kailua-Kona, Hawaii
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

This is my second stay/review for this hotel. I like the modern design and hard floors. My room was clean and had all the amenities. My favorite thing is the bench in the shower! There was a problem with loud neighbors knocking on my door at 2:00 a.m. but it was handled by the staff promptly. They were leaving but... More 

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