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Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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1 room 1 guest
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204 Reviews from our TripAdvisor Community

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Traveler rating
    40
    43
    37
    40
    44
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62
55
27
40
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (53)
  • Jun-Aug only
    (64)
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    (51)
  • Dec-Feb only
    (36)
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Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed 1 week ago

The room was large and mostly clean but missing the fridge. The desk chair was very worn and frayed, white and STAINED. Looked good on website, sadly misrepresented. OTA's need to change their star rating ASAP, as I know I was furious that I booked a 3.5 star hotel and this is what I ended up with. Decor is cheap... More 

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Melbourne, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has one thing going for it...it is close to the Ontario Airport. Otherwise, I cannot think of too much else to recommend it. We waited approximately 45 minutes for a shuttle to pick us up at the airport (which is five minutes away on uncongested roads). I had to call the hotel twice to see if anyone was... More 

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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Do not go to this hotel. This not so grand hotel all the signs of seedy decay. In my opinion this is entirely the fault of a bad manager, as it has the wherewithal to be a very good hotel. Instead the manager is not doing his or her job and it is falling into decay. We arrived after midnight,... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at this on Sunday, August 10th and contracted bug bites. I had over 25 bites on my upper body neck and arms. From being bit by bugs I stay in about a dozen of hotels every year, and I never ever had a problem like this before. I recommended that you go no where near this place. I... More 

Was this review helpful? Yes 1
Estacada, Oregon
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 23, 2015

Got a package deal air and hotel and had read mixed reviews but as this was a last minute scheduling and only 4 days, went ahead and booked it. The clerk at checkin barely made eye contact, there are nail holes in the wall behind the checkin desk, the hall carpet is extremely stained (I certainly didn't go out bare... More 

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Morongo Valley, California
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 13, 2015

First time I stayed at this joint it was called Hotel Indigo. Cute, trendy, clean, and was very high quality. Now? 82 degrees in my room on a 94 degree day. No one answers the phone, though I try repeatedly. I go to front desk, Seth is nice, sends up his mechanic who works on the AC and then says... More 

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Yuba City, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2015 via mobile

Well the three nights we stayed on the third floor the elevator didn't work the whole time, It worked the day we left. Their hot tub didn't work either. Their decor is nice and fun but needs to be kept up better, there were lots of scuffs on the walls where the yellow paint was. I think they chose a... More 

Was this review helpful? Yes 1
Coto de Caza, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

since its been so hot lately me and my friends decided to hang out by the pool all weekend. we booked a suite with two beds. the room was very spacious and modern looking. we unpacked and went down to the pool, it was small but it did the job. the bar tender was amazing! we will be doing this... More 

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hawaii
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed June 27, 2015

We stayed at this hotel in February 2015. We were to stay there for three nights. We checked out after one night because: - No iron in room (just board). Had to go down to Registration to get one. Inconvenient for guest. - No hairdryer in room. Same solution as above. - Kleenex box empty - TV remote didn't work... More 

Was this review helpful? Yes 1
Hesperia, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 20, 2015

Im not sure if this hotel is going through a remodel or its just unkempt. We booked the family suite, which although had some elbow room in the living space, it was mostly wasted space with just a small couch in the corner and 2 ottomans for a table. It REAKED of cleaning products, I had to leave both windows... More 

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Richard L, Manager at Ontario Grand Inn & Suites, responded to this review

Thank you for taking the time to let us know about your most recent stay with us. As we always strive to exceed guest expectations, in this event we fell short. I'd like personally apologize for the multiple inconveniences you dealt with during your stay here. My name is Richard and i am the new hotel manager and will be... More 

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