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All 41 Ontario hotels

Ontario Grand Inn & Suites

3.5 of 5 Hotel   |   3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
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Ontario Grand Inn & Suites
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Ranked #33 of 41 Hotels in Ontario
A recent review
4 of 5 stars reviewed 4 weeks ago
Starbn6 Fremont, California
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176 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Port Angeles, Washington
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So.... I read the reviews, but thought "So..... how bad can it be??!!" Turns out, the negative reviews are very accurate! When we checked into our room, which we booked through booking.com, we had to ask for face cloths. The toilet paper holder in our room was hanging out of the sheetrock, held only by two small screws. The TV... More

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Columbia, Md
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When I first checked in, my assigned room reeked of cigarette smoke so I asked for a different room. The second room did not smell like cigarettes so that was okay. It was clean, but it was very dismal. The decor has much to be desired and the lighting was terrible. One of the phones did not work...that wasn't much... More

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Panama City Beach, Florida
1 review
2 of 5 stars Reviewed 3 weeks ago

spent 5days and 4 night will never again. Wi-fi good luck, shower door could not close, had to ask almost every day for towels and face cloths. Coffee maker was for single serve packets, had loose coffee in room. Swimming pool was a joke. Asked if they were going to clean it and they said sorry will get maintenance on... More

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Chino, California
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

In a few words this place deserves a zero rating, room is not as nice as pictures portray, they seem beaten up and unfinished. My King Suite did not have a couch for the living room and bedroom did not have a tv, only the tv stand. I informed the front desk immediately and was told someone would come to... More

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Fremont, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So I did read the online reviews on TripAdvisor after we booked this hotel. I was expecting a really torn down hotel with a lot of bad things everywhere but the decor here is pretty modern. My parents also got 10% off from booking with hotels.com. We were looking for this hotel in the dark so it was kind of... More

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Raleigh, North Carolina
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was very pleased with the Ontario Grand Inn & Suites. I really liked to hardwood floors and the bed was very comfortable. The rooms are spacious. The décor in the sleeping rooms, halls, lounge area and the lobby are very welcoming. I would have liked to have more options for the breakfast but it is presented as a "on... More

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1 review
3 of 5 stars Reviewed September 13, 2014 via mobile

Staying here tonight. This is my 6th time staying here. I really enjoy it, I drive 2 and a half hours to stay here. Little disappointed that the pool is dirty. Looks like its going to turn green. Didnt get to use pool but did use jacuzzi. Our room didn't have a fridge so they brought one right up.

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Scottsdale, Arizona
1 review
3 of 5 stars Reviewed September 2, 2014

For the price....this place was great. But, I consider everything when I stay somewhere. The rooms are nice....comfortable beds, spacious and clean. They don't have refrigerators in the rooms though, which I like to have. The bathroom was a little squished as well....the the closet and the way the door opened to the shower/toilet area. The staff wasn't rude.....they actually... More

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OGrand, Front Office Supervisor at Ontario Grand Inn & Suites, responded to this review

Thank you for your review. Firstly, we do apologize that you were not happy with our complimentary continental breakfast and for the elevators being out of order during your stay, we were waiting on a part to be shipped. As for our staff, we will work directly with them to ensure they are visible to our guests. We are pleased... More

Rancho Cucamonga, California, United States
2 reviews
2 of 5 stars Reviewed August 27, 2014

The pictures you'll see on travel sights make this look like a comparable hotel for it's price and area. It's not. Things are old and worn and ugly, broken and noisey. What's worse,the place is half updated, with nice wood floors in the rooms... to compliment the LEAKING AC, SCRIBBLES AND STAINS ON THE WALLS, AND YES, MISSING PLASTER. The... More

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OGrand, Front Office Supervisor at Ontario Grand Inn & Suites, responded to this review

We appreciate your review of our property. We do want to apologize that you didn't feel the online photos matched up to our rooms. Things are constantly in the works here, so we hope upon your return everything is exactly how you imagined it to be. All the issues you've mentioned have been noted and resolved by maintenance. Lastly, we'd... More

1 review
2 of 5 stars Reviewed August 25, 2014

I stayed here with a bridesmaid the night before my wedding. We were looking forward to lounging by the pool during the day, but unfortunately there were no lounge chairs! Not even one! There was also no jacuzzi. There was what looked like blood spots on the curtains. I booked this place because I thought I could have a decent... More

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OGrand, Front Office Supervisor at Ontario Grand Inn & Suites, responded to this review

Thank you for your response. We want to apologize for our pool couches not fitting your needs. This has been noted and taken into consideration. We're also taking steps to ensure our housekeeping staff misses no details when servicing rooms, including leaving a sufficient amount of towels. We do apologize that you felt our staff wouldn't have rectified the situation,... More

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Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
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Also Known As:
Ontario Grand Inn And Suites
Ontario Grand Hotel Ontario
Hotel Indigo Ontario

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