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Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Hotel amenities
Ontario Grand Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #31 of 41 Hotels in Ontario
A recent review
5 of 5 stars reviewed 1 week ago
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191 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Best kept secret near Ontario Mills. This hotel has the decor of a boutique hotel. Large rooms with hardwood floors, mini bar are including refrigerator and microwave. Bathroom features a hugh shower with "rain" shower head. There is a nice pool, hot tub, bar area, lounge area in side as well as outside. outside area has a fire pit. All... More 

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Chino Hills, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2015

Breakfast in the morning was adequate. Daily maid service was excellent. NO evidence of any pests/cockroaches as was mentioned in another review. Excellent hardwood floors. Spacious rooms and very comfortable bed. Always hot water in the shower. Hope I can get this place for every return back to Ontario.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

My boyfriend and I come here often when we are in the area for business. It has a great feel you it has a modern look and the price is beyond great for what you are getting. I totally recommend it. It also come with a continental breakfast which is a nice extra. But we will continue to say here... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 18, 2015

This hotel was by far the worst experience that I have had with any hotels I have stayed at.. Im not a hard person to please when it comes to getting a good nights rest but this hotel and staff was unreal. I had prepaid my room a week before I arrived through hotels.com and paid for a suite and... More 

Was this review helpful? Yes 2
Oakland, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2015

Superficially looks nice but suffers greatly from lack of attention. Rooms are large and bed was comfortable. Corner floor lamp did not work and bathroom sink was clogged; these were promptly fixed when front desk was informed about them, but, really, should you have to ask to have basic things like this work? A pair of pliers was left under... More 

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Thomasville, Georgia
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 8, 2015

Needed a room near the airport & asked twice about a shuttle for our very early flight. Was told that yes, they have one & it starts at 5:00 am. But when we came down for it, we were told that it's only for pilots! Had to call a taxi, wait about 20 minutes & pay for it. The room... More 

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Menifee, California
Contributor
14 reviews 14 reviews
9 hotel reviews
5 of 5 stars Reviewed January 30, 2015

I loved my room. The decor was so inviting with hardwood floors and great color on walls and soft furnishings. Plenty of room to feel at home, so it did not feel like a hotel room. It is not far from Ontario Mills Mall and lots of restaurants. The complimentary breakfast was very adequate for me. It was quiet, clean,... More 

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Silver Spring, Maryland
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 19, 2015

In a word, yuck. Save your money and avoid getting creeped out. I should have really read the reviews! What a pit! Let me start by saying the two staff, Martha and Matt, both were very nice and helpful. But, man, the hotel? It's just gross! God awful paint colors, holes in the walls with terrible patching and repainting semi-gloss... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2014

Our room was beautiful, hard wood floors, large full door mirror on the closet. The bed was very comfy. The walk ways by the waterfall were gorgeous!! Plants and flowers everywhere. Unlike a lot of the reviews the elevator did work when we were there. What didn't work was the furnace, we had no hot water the whole weekend we... More 

Was this review helpful? Yes 1
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