We recently stayed here and were very pleased with the experience. The staff is very friendly and welcoming - they were even kind enough to provide us with some picnic supplies that we forgot to pack (stores can be hard to come by in this area). We stayed in the motel portion of the retreat... I do think next time... More

I too booked my trip on Groupon. We stayed in the motel in a junior suite. Very big room and it was nice and clean. The computers were down at the store where you check in but they already had a copy of my reservation. Staff was extremely friendly but I have to agree they need to become more familar... More

I saw a deal on Groupon for this place, and made a spontaneous decision to buy it & book it for this past weekend. I thought Mt. Lassen would provide us with plenty of things to do, but soon realized most the roads & trails are still closed due to snow. Nonetheless, we had a great time here. We stayed... More

This property is under new management as of September last year and prospering! It had become quite rundown over the last few years through the neglect of the grumpy old management and staff. Now there is new management and new staff with a few select old happy staff kept on. It is such a beautiful mountain site, literally right on... More

Its hard to imagine this place. Really nice location and there it stops. We stayed in a cabin. The cement steps are extremely dangerous. Law suit in the offing. The floors are so filthy, that after a few steps in socks, the bottoms were completely black. A reeking stench coming from the kitchen sink smelled like rotting fish. Cruddy dishes... More

Spent one night in a cabin here recently. Cannot complain about service, it was ok - I mean the reception. They are gone at 5pm and back at 9am so I am not sure what you do in between if you have an issue - call them if you arrive after 5!!! The cabin was pretty big and spacious, kitchen... More

I have been to this resort many times over the past few summers, my family has always loved it! I found myself very disappointed this year. The main attraction that always brought back were the movies they would play on a big screen nestled in the trees and the fresh popped popcorn they handed out. The kids loved it! Now,... More

I will never camp at the Hat Creek RV Resort again. Do not call in your stay at this resort. The staff is incompetent and will screw up your reservations. I called in to shorten my stay and it was not changed so I had to pay for days I was not there. The staff refused to do anything because... More

We reserved 2 trailer sites and one tent site several months prior to our stay of one week. First thing to know...this is no RESORT. There is virtually no Wifi, no cell reception, no game room (we had with us 2 children), the laundry facilities are small and the dryers poorly functioning and the shower was a mess. On the... More