Our two-night adventure began with the management giving our room away, and not honoring the specifics of our reservation which was made weeks earlier and confirmed on the phone a few days before our arrival. The first night we stayed in a smaller room, the second night was in the room we had originally requested. They did offer us a... More

Where do I start? 1. First night - When we checked in they overcharged 22.00 more than our reservation from them stated. Went to get that credited back and they charged and additional 22.00 before the clerk figured out how to refund us the full 44.00..2. CHEEZY room. Stunk like "old public swimming pool locker room". The bed was too... More

Terrible hotel. Here are my main complaints: 1. We were locked out of our room for about 30 minutes late on a cold Saturday night after returning from a wedding. Not sure why, but it had to do with our key getting demagnetized or the battery in the key reader conking out. No one was staffed at the Chantico at... More

I was surprised to find that our room in person did not look like the picture on the web. It was perhaps a tired, worn version of it. Furniture in the room did not match - ranged from old looking (fake antique) to French provincial. Handles were missing from a few of the drawers and were resting inside of them... More

We stayed there for two nights in August. Nothing special. Rooms were clean but decoration was kitschy. The bed in our room was so tall that I needed to step on the stool to get on it! At nights we were chasing rats outside our room... They had free wi-fi which was great. Breakfast was coffee and some croissants only.... More

Booked 2 rooms for 1 night for our family/in-laws.The shampoo bottle was not sealed and was sticky. Our group all agreed the shampoo had been replaced with semen. Took it to front desk and was told if it would make us feel better we could clean the shower/tub cuz there were no more rooms available and no maid either. We... More

Visiting Ojai for a couple days, I decided to give this charming Spanish-styled Inn a first time try. For most of the Spring, I stayed at one of their 'sister' vacation-properties off the beach in Santa Barbara - a delightful experience. I was looking for a few days quiet and seclusion so chose the off-the-beaten-path Ojai property - unlike the... More

Very friendly service, the pool was great, the room we stayed in was ok. It was clean and furnished decently, however there were hardly any drawers or places to hang or put clothes. The maids were very nice, but they use a lot of yucky chemically fragranced fabric softener and laundry soap that gave the room a bad smell. (Unless... More

Note to self: Heed warnings given by reviewers on Trip Advisor. Someone else had their room given away, and we thought surely it was a fluke - but it also just happened to us. We were an hour away from Ojai when my husband wisely decided to call to confirm our reserved room with 2 beds for our family of... More