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Jack London Inn

444 Embarcadero West, Oakland, CA 94607
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Jack London Inn
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Ranked #40 of 48 Hotels in Oakland
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20 reviews from our community

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    17
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Rating summary
  • Sleep Quality
    2 of 5 stars
  • Location
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1 of 5 stars
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Walnut Creek, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

ZERO - is completely and utterly deserved for this Inn. It most definitely is not a hotel.. and I've seen Motels in far better shape then this dingy dump. This entire experience was completely unbelievable! The only reason I was even brought to this place is because there was a group of us - 4 girls headed to the bay... More 

Was this review helpful? Yes
Tangier, Morocco
Top Contributor
59 reviews 59 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 3 weeks ago

To avoid at least until total renewal, the room is ugly need more cleaning, old fashioned furniture, TV are with back; long time i didn't saw those TVs. beds are uncomfortable at all, pillow must be changed.... more care needed in rooms, the lift is so slow and give you the impression that will fell in breakdown any minute. WIFI... More 

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Tusayan, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

If you don't care that the rooms are super ugly and dated then it's Okay. Otherwise stay at the Marriott. The sheets were clean. The plumbing worked. The staff was nice and helpful. The only thing that bothered me was the TV only got 15 channels. 10 English and 5 Spanish. All local stations. There are no cable channels. I... More 

Was this review helpful? Yes 1
Oakland, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

I stay at the Jack London Inn regularly. The new ownership has brought in a manager there, Rolando who has really turned the hotel around. The rooms are newly renovated with hardwood floors, marble showers, and amenities one would expect in more expensive hotels. They offer continental breakfast in the lobby and free parking. There just isn't any comparison to... More 

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Oakland, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 29, 2015

Then come to this hotel! don't be fooled by the remodel. They only replaced the carpet with cheap wood floors and that's it. I'm fighting the false $150 cleaning charge. I'm fighting a false charge on my credit card and I'm sure the roaches were able to sleep better than I was. SHUT THIS PLACE DOWN!!!

Was this review helpful? Yes 3
Rolando C, General Manager at Jack London Inn, responded to this review

Dear Guest, Thank you for your review of our hotel. I am very concerned with these comments, and I promise you that I will personally look into this. If you could contact me, I would be pleased to discuss this with you. Please accept our apologies, and our commitment that this will not happen again. We value you as our... More 

Yuba City, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 11, 2015

NOT as listed. No hair dryer coffee maker or even towels in room. We had to ask for towels to be sent up.no working smoke detector, patio door had cracked and was repaired rather than replaced. Pool is empty and appears to have been empty and dirty for some time. Just trying to open the door took about 4 times... More 

Was this review helpful? Yes 2
Rolando C, General Manager at Jack London Inn, responded to this review

Marianne, “Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations.” More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 9, 2015

worst hotel experience of my life the first two days I had no heat I got scabies after the first day I tried to show the front desk clerk said thought I had bed bugs you said those aren't bed bugs I'm so all there something he said well you could check out. there on site manager refuses to return... More 

Was this review helpful? Yes 2
Rolando C, General Manager at Jack London Inn, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are currently implementing many of these upgrades... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 25, 2014

I stayed there, because it was close to the client I was visiting next morning and I came in late evening! It was only for one night. The entire interior is very aged and most of it does not function or is damaged. The wireless internet did not work. My room was filthy, stinky, dirty.... The Air Conditioning did not... More 

Was this review helpful? Yes 1
Rolando C, General Manager at Jack London Inn, responded to this review

Thank you very much for your review of your recent stay at Jack London Inn hotel. Your opinion is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are currently implementing many of these... More 

NASHVILLE, TN.
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 23, 2014

We Arrived At 2:30 And Were Told That The Room Would Not Be Ready Until 3.We Went Out around the square and came back around 3:30 - Room Still not ready. Came back at 4:30 (They said they would call , but didn't) and were told that the room had just been cleaned. When we got to the room, THE... More 

Was this review helpful? Yes 3
Rolando C, General Manager at Jack London Inn, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and checked inn process and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer... More 

Volos, Greece
Contributor
20 reviews 20 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 14, 2014

we stayed for three days (me and my wife) in this inn which is clean, calm close to Oakland's commercial centre and some meters away from Jack London's square. the personnel was friendly, the rooms were clean and although we were worried about is proximity to central avenues, the room was calm and we had a good time. It is... More 

Was this review helpful? Yes
Rolando C, General Manager at Jack London Inn, responded to this review

Thank you so much!!! I am so pleased that you enjoyed your stay with us here at Jack London Inn- Oakland. We hope you travel to Oakland again soon and be sure to let us know when you're coming so we can reserve a room for you. Hotel Management, General Manager More 

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