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Marriott Oakland City Center

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1001 Broadway, Oakland, CA 94607
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Marriott Oakland City Center
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Marriott Oakland City Center
Marriott Oakland City Center
Marriott Oakland City Center
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434 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Although the hotel is tastefully appointed, clean, and has good services, I was very dissatisfied with the customer service offered and wouldn't book a stay here again. First of all, after checking in I found that the room key cards only worked after multiple attempts, which was consistent throughout my stay. However, the bulk of problems occurred when attending the... More 

Was this review helpful? Yes
Sue H, Front Office Manager at Marriott Oakland City Center, responded to this review

I am very sorry to hear you had a negative experience during your stay with us. Please accept our sincere apology for the service failures you experienced. I would like to assure you that your experience is not typical, and we will use your feedback to better train our team . We pride ourselves on customer service and want to... More 

San Francisco, California
Top Contributor
96 reviews 96 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice location, good meeting space. Many restaurants within close walking distance. Like all Bay Area hotels parking is outragiois price wise. The good news is Bart is very close by so parking really is a choice you can avoid. Friendly staff and clean rooms. No in room safe? That was only thing that really bothered me, especially at these rates.

Was this review helpful? Yes
Sue H, Front Office Manager at Marriott Oakland City Center, responded to this review

Thank you for taking the time to review your stay with us. I can assure you that we will share your comments with our team to make sure our hotel continues to meet the high standards of our guests. We hope to see you again soon! More 

Indianapolis, IN
Top Contributor
50 reviews 50 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel was nice, staff friendly, rooms clean, restaurant decent. Stayed in a king room, bed was comfortable and I didn't notice any noise when trying to sleep. Lots of places to walk to for food and drink options. It's also right next to a Bart station so easy to get from airport to here.

Was this review helpful? Yes
Sue H, Front Office Manager at Marriott Oakland City Center, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and found our hotel convenient and comfortable. We look forward to your next stay! More 

Pismo Beach, California
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights last week for business. I wasn't expecting much due to the location but was pleasantly surprised. The staff is great and were very accommodating to my requests. Room was typical Marriott but quiet and with a nice view of San Francisco Bay. Complimentary wine tasting in the lobby was a nice bonus. Security was always visible in... More 

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Sue H, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for the review! I will be sure to pass along your kind words to our staff. We look forward to your next stat with us! More 

Beaverton, Oregon
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family stayed here for a conference, drove all the way from Oregon. Hotel is decent, very reliable just like any other Marriot hotels that we stayed before. Staffs are very friendly and helpful. Room iis clean, amenities such as meeting rooms and gym are great. The area around hotel is not that great, crime is the biggest concern and... More 

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Sue H, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for taking the time to review our property! I'm glad that you choose our hotel during your visit to Oakland for a convention. We hope to see you and your family again soon! More 

Santa Clarita, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Oakland downtown is a tough neighborhood especially at night. You need to make sure you walk in groups. Because of this Marriot locks their side doors early and will need to enter from front entrance. Service from this hotel was great and staff was friendly and accomodating. Hotel was also nice and clean inside. Had a great view on the... More 

Was this review helpful? Yes
April D, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for taking the time to review your stay at our hotel! I'm happy to hear that you found our staff friendly and accommodating. I'll be sure to pass along your kind words. We hope to see you again soon! More 

san angelo
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked this room after traveling from San Francisco. I've stayed at a lot of Marriott's and this was one of the worst. Beds were clean, but thats about it. The table/desk had dirt on it. The bathroom had hair in the tub still in it. And the ceiling tiles had holes and stains on them. Dont order room service-we ordered... More 

Was this review helpful? Yes
April D, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for taking the time to review your stay at our hotel. I am so sorry to hear that your stay did not meet the standards that our guests have come to expect. I will be sure to pass along your concerns with our cleaning staff to ensure our next guests do not have a similar experience. Thanks again for... More 

Parker, Colorado
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Valet - overall, decent, wait time was around 10 minutes, and they held the car in the drive thru while I walked down the street to the Starbucks. Check-in - always courteous, and the lobby is clean. I've stayed here on several occasions and it's your standard fare Marriott downtown city center spot. Room - not bad, but it's starting... More 

Was this review helpful? Yes
April D, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for taking the time to review your stay with us! We're happy to hear that you continue to choose our hotel when traveling to the Oakland area. I will be sure to pass along your kind review to our hotel staff. Thanks again for your review and we hope to see you soon! More 

Vancouver
Top Contributor
51 reviews 51 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel is nice inside, probably a four star. Outside was more questionable in character. Had a lovely room with a corner view. Room was clean and staff was helpful/accommodating, including helping to find an item I left behind and could not return to retrieve. Only issue was the filthy bathroom by the pool.

Was this review helpful? Yes
April D, Front Office Manager at Marriott Oakland City Center, responded to this review

Thank you for the feedback! I do apologize for any uncleanliness you encountered, and I will be sure to pass your concerns along to the staff. Thanks again for taking the time to share your experience and we hope to see you again soon. More 

Dallas, Texas
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very convenient to Convention center. Nice lobby, friendly staff. Food was very mediocre. Fortunately, it is very close to a Bart Station. Based on prior bad experience at this hotel, I stayed in SFO, and commuted. Easy trip, and fare was less that $7. Highly recomend doing this to anyone attending an event being held here. Would not do this... More 

Was this review helpful? Yes
April D, Front Office Manager at Marriott Oakland City Center, responded to this review

Thanks for taking the time to review your stay. We're sorry to hear that you previously had a negative experience staying with us and are glad to hear that we made it up to you this time. It is with feedback like yours that we are able to approve. Thanks again for taking the time to review your stay and... More 

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