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Waterfront Hotel, a Joie de Vivre hotel

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10 Washington St, Oakland, CA 94607
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Waterfront Hotel, a Joie de Vivre hotel
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Waterfront Hotel, a Joie de Vivre hotel
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419 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Waterfront Hotel, a Joie de Vivre hotel
See the most recent reviews
Portland, Oregon
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was wonderful to me, even sewing up a torn pocket on my rain jacket. I would certainly return. Also, I had business in Oakland, South SF, and San Francisco, and this hotel is located right by a ferry stop. Extremely convenient!

Was this review helpful? Yes
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Morgan G, thank you for taking the time in sharing your experience with us about the hotel. I am happy to hear that we were able to go above and beyond when necessary and make that impact as simple as sewing your raincoat. Yes, we do have a ferry next to us. Location, location, location and having other options for... More 

Carlsbad, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Imee at the front desk welcomed me to the hotel only to find out that I made a mistake on my reservation. Imee went out of her way to fix the problem and found me the last available room. I don't know what I would have done otherwise. THANK YOU IMEE! You don't normally receive this level of customer service... More 

Was this review helpful? Yes
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Kelsey M, thank you for taking the time in sharing your experience with our hotel. The Brady Bunch has Marsha and we have Imee. This is a great feeling to see that our team members are making peoples' days. We encourage our team with empowerment to make decision to make people happy. This is great news. I am happy to... More 

Huntington Beach, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is the best hotel in Jack London Square. The team is friendly and helpful, especially Imee who calls me by name even if I haven't been there in a month. Steps from bay-side dining, bars, and kayaking. Recommend taking the ferry to San Francisco for a day/night.

Was this review helpful? Yes
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

dmwoodfill, thank you for your great review of our hotel. We appreicate the kind words and Imee is excited to have her name mentioned. We pride ourselves to improve with our services. You are so right with the options of all the things to do around this area. Then we have eating choices from Lungomare to Bocanova and many more.... More 

Pacific Grove, California
1 review
5 of 5 stars Reviewed 4 weeks ago

My group and I were beyond pleased with the level of commitment and care by Michelle and the entire Events and Catering departments at The Waterfront Hotel. It was a pleasure doing business with professionals for our #ItsYourTurn2015 event

Was this review helpful? Yes
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Blaze L, thank you for taking the time in writing a great review of our hotel. I am happy to hear that we were able to exceed your expectations. MIchelle is thrilled to have name mentioned. We appreciate your business and we are happy to hear things went well with your meeting. We hope to see you next time. More 

Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sometimes a "boutique" hotel is just another way of saying "upscale," but at the Waterfront, it's the service that keeps me coming back. I've stayed here more than 20 times for work. It's smallish, in a good way, and the staff are just great. The front desk staff (big shout out to Isela & Imee!) always greet me by name... More 

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

ew01, thank you for the great review and kind words you have for our team. We pride ourselves with service. We may not be a 5 star hotel, but we will do our best to provide 5 star service. Isela and Imee are thrilled to see their names in your review. The views, the views, the views, again and again... More 

Santa Paula, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

Of all the places I've stayed in the area, it's easily the most enjoyable and I return frequently. I feel as though coming home when welcomed by Imee. She's quick to exceed expectations in comfort and service; Imee represents the hotel's ambience perfectly making the choice of the Waterfront easy.

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Jim C, thank you for your kind words and sharing your stay with the hotel. Imee is thrilled to hear that she was able to make a difference duirng your stay. Everyone loves the water side views. There is something about boats, sunsets and fresh air that just makes things serene. From Monday thru Friday, we servce wine and cheese... More 

Southern States
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed here one night as we needed to catch an early morning Amtrak train to LA. We were going to have dinner on site but the menu was very limited and not too our liking, but, fortunately there were numerous dining options in the area. The first room we had overlooked the pool and seemed quiet nice until the... More 

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Isitfiveoclock, thank you for the great review and support. I am glad overall you had a wonderful experience. You are right about other options for dinning. We have Lungomare at the hotel, just seconds away from the hotel you have Kincaids, Bocanova and many others. I am sorry to hear that you had guest who were having too much fun.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2015

I spent the weekend with my boyfriend and was greeted with the warmest reception from Imee, guest services agent. When presented with his identification, she acknowledge his birthday and made our stay the most memorable stay ever. I recommend this hotel 100% and please ask for Imee, she will make your stay the best ever.

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Carla H, thank you for your time in writing a nice review about our team member Imee. She is great and understands the meaning of guest service. She will be excited to hear that she made an impact in your stay. I promise, our entire team shares the same enthusiasm. We are proud and we love have to have fun... More 

Santa Cruz, California
Top Contributor
50 reviews 50 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 26, 2015

What a great place to stay in San Francisco (well not IN, but very NEAR The City)! For half the price of a tiny room on one of the seven hills, you can stay in comfort and serenity, just a 30-minute and gorgeous ferry ride across the bay, under the Bridge, and onto the dock at the Embarcadero. And this... More 

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

GrannieFrannie007, thank you for the great review of our hotel. How much more do I need to say other than just read this review and we are done. The ferry ride in itself is an experience. Very relaxing and easy and you are in the heart of San Francisco or you can ride a little longer and you can go... More 

Santa Barbara, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 21, 2015

This was not our first or last trip to the Waterfront Hotel. We were lucky to be there on a warm, calm weekend. The Estuary and the Bay were gorgeous with amazing sunsets. The ferry is right in back of the hotel and an easy, quick ride to San Francisco. There are many restaurants very close by with options of... More 

Was this review helpful? Yes
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Kimsurly, thanks for the great comments of our gem. You are right about the serene and calmness of the waters. You need to escape the city life, we are only a bay bridge away. We have great choices for restaurants or if you need a place to be a kid check out Planks. From bowling to playing video games and... More 

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