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Waterfront Hotel, a Joie de Vivre hotel

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10 Washington St, Oakland, CA 94607
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Waterfront Hotel, a Joie de Vivre hotel
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Waterfront Hotel, a Joie de Vivre hotel
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409 reviews from our community

Traveler rating
    155
    153
    62
    27
    12
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67
137
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
1 review
4 of 5 stars Reviewed yesterday NEW

The staff was wonderful to me, even sewing up a torn pocket on my rain jacket. I would certainly return. Also, I had business in Oakland, South SF, and San Francisco, and this hotel is located right by a ferry stop. Extremely convenient!

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Carlsbad, California
1 review
5 of 5 stars Reviewed 1 week ago

Imee at the front desk welcomed me to the hotel only to find out that I made a mistake on my reservation. Imee went out of her way to fix the problem and found me the last available room. I don't know what I would have done otherwise. THANK YOU IMEE! You don't normally receive this level of customer service... More 

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Huntington Beach, California
2 reviews
5 of 5 stars Reviewed 1 week ago

This is the best hotel in Jack London Square. The team is friendly and helpful, especially Imee who calls me by name even if I haven't been there in a month. Steps from bay-side dining, bars, and kayaking. Recommend taking the ferry to San Francisco for a day/night.

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Pacific Grove, California
1 review
5 of 5 stars Reviewed 1 week ago

My group and I were beyond pleased with the level of commitment and care by Michelle and the entire Events and Catering departments at The Waterfront Hotel. It was a pleasure doing business with professionals for our #ItsYourTurn2015 event

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Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Sometimes a "boutique" hotel is just another way of saying "upscale," but at the Waterfront, it's the service that keeps me coming back. I've stayed here more than 20 times for work. It's smallish, in a good way, and the staff are just great. The front desk staff (big shout out to Isela & Imee!) always greet me by name... More 

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Santa Paula, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Of all the places I've stayed in the area, it's easily the most enjoyable and I return frequently. I feel as though coming home when welcomed by Imee. She's quick to exceed expectations in comfort and service; Imee represents the hotel's ambience perfectly making the choice of the Waterfront easy.

Was this review helpful? Yes 1
Southern States
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night as we needed to catch an early morning Amtrak train to LA. We were going to have dinner on site but the menu was very limited and not too our liking, but, fortunately there were numerous dining options in the area. The first room we had overlooked the pool and seemed quiet nice until the... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I spent the weekend with my boyfriend and was greeted with the warmest reception from Imee, guest services agent. When presented with his identification, she acknowledge his birthday and made our stay the most memorable stay ever. I recommend this hotel 100% and please ask for Imee, she will make your stay the best ever.

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Carla H, thank you for your time in writing a nice review about our team member Imee. She is great and understands the meaning of guest service. She will be excited to hear that she made an impact in your stay. I promise, our entire team shares the same enthusiasm. We are proud and we love have to have fun... More 

Santa Cruz, California
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a great place to stay in San Francisco (well not IN, but very NEAR The City)! For half the price of a tiny room on one of the seven hills, you can stay in comfort and serenity, just a 30-minute and gorgeous ferry ride across the bay, under the Bridge, and onto the dock at the Embarcadero. And this... More 

Was this review helpful? Yes 1
bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

GrannieFrannie007, thank you for the great review of our hotel. How much more do I need to say other than just read this review and we are done. The ferry ride in itself is an experience. Very relaxing and easy and you are in the heart of San Francisco or you can ride a little longer and you can go... More 

Santa Barbara, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This was not our first or last trip to the Waterfront Hotel. We were lucky to be there on a warm, calm weekend. The Estuary and the Bay were gorgeous with amazing sunsets. The ferry is right in back of the hotel and an easy, quick ride to San Francisco. There are many restaurants very close by with options of... More 

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bosaki, Manager at Waterfront Hotel, a Joie de Vivre hotel, responded to this review

Kimsurly, thanks for the great comments of our gem. You are right about the serene and calmness of the waters. You need to escape the city life, we are only a bay bridge away. We have great choices for restaurants or if you need a place to be a kid check out Planks. From bowling to playing video games and... More 

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