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Red Lion Hotel Oakland International Airport

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150 Hegenberger Rd, Oakland, CA 94621 (Formerly Park Plaza Hotel)
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1 room 1 guest
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Red Lion Hotel Oakland International Airport
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Portland, Oregon
Level Contributor
69 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here one night before a flight out of OAK. Facility is fine though divided into several buildings around a parking lot with outdoor pool. Room very clean with sliding glass door leading out to parking lot. That said, check in was a nightmare. Aurelia L. refused to give us a room with two beds even though we said we'd... More 

Was this review helpful? Yes
Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear David, Thank you for taking the time to write a review about your recent stay with us. I am very sorry that Aurelia could not give you what you wanted and because of that you were left unhappy with your entire stay. Please accept our apologies in regards to our policies especially during our peak season. Unfortunately during peak... More 

Gig Harbor, Washington
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Good location to airport, clean room with good housekeeping. Restaurant just OK but friendly staff. Had breakfast off menu. Our room was in a building in back of the main hotel. Had no elevator so had to pull bags up 2 flights of stairs. Not much info given about parking, so ended up paying once. They will validate it during... More 

Was this review helpful? Yes
Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Joann, Thank you for your feedback. I am very sorry that your stay was not up to our standards. We have addressed this with the front desk and we will make sure to train the front desk staff on how to handle this issue regarding our plazas with no elevator. Our goal is to provide all our guest a... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have nothing bad to say about this hotel. From check-in to check-out it was a wonderful experience. The staff at the front desk were polite and extremely helpful. When they found out that I had a vehicle she explained what needed to be done for validation. I am handicapped so I parked in front and never had to use... More 

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Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Hello Gregory, Thank you for the great review. We work really hard to demonstrate the highest level of service to our guest. I am glad to see those efforts pay off on your visit at the Red Lion Oakland International hotel. Hope to have you back soon, Carmela Royce Front Office Manager More 

Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is a standard airport hotel with all basic facilities. The attitude of the front desk staff is an absolute put off. They are mostly indifferent and outright rude on occasions. We were standing at the front desk waiting to be attended to while they were talking amongst themselves for good 5 minutes. They just looked through us while... More 

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Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Amrita, Thank you for your feedback regarding your stay with us. However we are sadden to hear your comments about the Wi-Fi and more importantly our front desk staff. We are usually known for our attentive and friendly staff, who treats each guest with the same respect. We are truly sorry you felt differently and apologize. We hope you... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We used this hotel when searching for apartments to move a family member into the nearby area. This hotel suited our needs of being in the immediate area, providing a comfortable bed, clean towel etc. The parking was a bit of a hassel, we had a u-hual attached and this made parking difficult in the area provided as well as... More 

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Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Annette, I want to sincerely apologize for your unpleasant experience at our hotel. Your comments were most troubling but I want to thank you for bringing this to my attention.What you experienced is totally unacceptable and we have already taken steps to ensure that this does not happen again by training our GSR's to provide a friendly and positive... More 

Austin, Texas
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After reading many reviews on this hotel we almost forfeited our priceline.com money. Let me say I am glad I did not listen to the haters. We checked in on a Wed. about 10pm. The front desk was polite and helpful. Even though they were starting to get inundated with several hotel guest needing this or that. Parking is 8... More 

Was this review helpful? Yes 1
Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Tommytx, Thank you so much for your honest review!! I am very pleased that you did give us the chance to provide exceptional service to you and your family at a great right price. Please come back again. Sincerely, Carmela Royce Front Office Manager Red Lion Oakland International Hotel More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I will never stay at Red Lion Inn again! The day I checked in, I was greeted with a dead spider on my bed. I called down to the front desk to complain, and all they did switch me to a room on the floor below. In the 2nd room, the skirt at the bottom right side of the bed... More 

Was this review helpful? Yes 1
Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Kathy, Thank you for taking the time to share your recent experience at our hotel. We are very sorry that we did not meet all your expectations. We would certainly like to grant our guest late check outs unfortunately because we are extremely busy and need time to get our rooms clean and ready for our check in time... More 

North Las Vegas, Nevada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Visiting San Francisco and chose this hotel for the proximity to SF and the price (Hotwire, $81 a night). I was pleasantly surprised! Stayed in the West Wing (building adjacent to main building). While the furniture was a little worn, the room was extremely clean and had a refrigerator and microwave. Bathroom was great size. Overall very quiet, except for... More 

Was this review helpful? Yes
Red Lion O, Front Office Manager at Red Lion Hotel Oakland International Airport, responded to this review

Dear Kathy R, Thank you for your review about your recent stay at the Red Lion Oakland International hotel. We appreciate your honestly. Our goal is great guest service and ultra clean rooms with the promise that we can provide a comfortable stay. I am pleased that we did meet your needs. Sincerely, Carmela Royce Front Office Manager Red Lion... More 

Kansas City, Missouri
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Red Lion in Oakland was a functional home base for the start of our California vacation. Nothing fancy, but the room was clean and comfortable, very close to the airport, and had a refrigerator and microwave, which came in handy for our four-day stay. The front desk clerk was a not particularly friendly but I wouldn't be either at... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

We came walking in here at 10pm after fleeing another awful hotel. Night and day difference and I'm so glad we decided to come here! The staff were so helpful and even showed me the room (the last place was really bad - I had to be sure!) It is a great value for the price, really nice rooms, good... More 

Was this review helpful? Yes
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