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BEST WESTERN PLUS Airport Inn & Suites

2.5 of 5 170 Hegenberger Loop, Oakland, CA 94621-1326
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BEST WESTERN PLUS Airport Inn & Suites
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BEST WESTERN PLUS Airport Inn & Suites
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266 reviews from our community

Traveler rating
    92
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    47
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91
76
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55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yakima
Top Contributor
95 reviews 95 reviews
76 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in Oakland for a business meeting and needed a one night stay. I've typically stayed at other national hotels around the airport, but with pricing over $200 night for my typical stays, I decided to try the Best Western at $80.00 per night less. It was worth it. My room was comfortable, bed was comfortable. I had a... More 

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, We are extremely grateful for your detailed review about our services. We are truly thankful that you took your time to thing thoroughly about our experience and provide us with the valuable suggestions. We thank you for appreciating our services and facilities. Your words of encouragements are sure to motivate us to perform better. Also, we apologize if... More 

Washington DC
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If the staff had not been so great I would be rating this hotel one star. -Location: Quite close to the airport. Literally nothing around and not an area you want to take a stroll in. -Decor: Standard oldish Best Western,dated and a bit gloomy. -Hotel Airport Shuttle: (Free anywhere else around in a 3 mile radius). Great, prompt or... More 

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, We thank you for your elaborate feedback of our services. Customer feedback is an important part of our business and we take these reviews very seriously. Also, we sincerely thank you for providing us with the kind words about our customer service. We sincerely apologize for any unpleasant experience you had with us. We will consider your reviews... More 

Novato, United States
1 review
4 of 5 stars Reviewed November 19, 2014

I elected to stay close to the airport as opposed to driving in for an early morning flight. Just off of Hegenburger Road Quiet, great breakfast and quick early morning flight to airport. One of the better Best Western properties and convenient

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Customer, We sincerely thank you for providing us with the feedback. You reviews help us stay motivated and provide us with the directions we need to take. We also thank you for providing us with the positive feedback about our facility. We hope you will recommend us to your friends and families and visit us again. Thank You. Sincerely,... More 

Bakersfield, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2014

the place was better than most have said on reviews. The breakfast is ok but could be better. Not a lot of good choices and some items didn't look fresh. The eggs didn't look good but the waffles and sausages, coffee and juice was good. But if you didn't really look would have overlooked the eggs and suasage because where... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words. We like to think we’re even better than our best reviews indicate. We take real pride in every aspect of this hotel, including the free breakfast, and I apologize if anything fell short of your expectations. I hope you will stay with us again soon as we work to get even better. Sincerely,... More 

Chico, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 4, 2014

The location is good if going to the airport or Oracle Stadium. The big plus is that they have shuttle service within 3 mile radius. The first impression of the neighborhood was not good but we had no problems at all. We would say here again as we enjoyed the staff and facilities.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for staying with us, and I’m glad you liked your experience well enough to stay with us again. We’re especially proud of our convenient location. While the neighborhood may or may not make a good impression, I hope everything under our control was to your liking. In any case, we look forward to serving you again soon.... More 

Hilo, Hawaii
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014

This hotel is all you need if you have to stop over in Oakland while traveling by train or air. Extremely well maintained property. Exceptional service. Great breakfast. Super comfortable beds. Felt really safe.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for letting us know when we have exceeded you expectations in give you Superior customer service. I will make sure the staff knows of the service they have provide and in turn we are able to continue to give great service to you and all our guest. Thank you again for taking the time to complete the survey.... More 

Colorado Springs, Colorado
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2014

The room was very clean and quiet. Yes, Oakland can be a bit dicey but my daughter and I felt quite safe here. Very nice staff. The shuttle even picked us up the night before our departure from the car rental drop off. The only problem we had was finding the location after dark as it is tucked behind a... More 

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Thank you for letting us know what we have done right. I will pass on to the staff your experience with our hotel so we can continue to give great customer service. We look forward to your return to continue to show the great customer service you... More 

Aiea, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

Stayed here as it was close to the airport as we were leaving early in the morning and there was an airport shuttle. They also picked us up at the car rental when we returned the car the night before.

Review collected in partnership with Best Western

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked or didn't like about your stay helps us improve and helps us to deliver a superior experience for you and other guests in the future. Thank you for expressing your regards about our shuttle service we do our best to accommodate... More 

McCarthy, Alaska, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

This hotel was as standard and predictable as they come. The nice surprise was how quiet this hotel is. Off the busy multi-lane road going to the airport there was no traffic noise, or other city nose for that matter. Rooms and complimentary breakfast was as expected. Easy check in and out. The only complaint was having to wait a... More 

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked or didn't like about your stay helps us improve and helps us to deliver a superior experience for you and other guests in the future. I did want to thank you for your understanding regarding our shuttle service we do need... More 

Linden, United States
1 review
5 of 5 stars Reviewed October 24, 2014

We consistently use this hotel for air travel. The park and ride option is very useful. It is a good value and makes our travel easier. We must travel a great distance to an airport so the overnight stay allows us to use morning departures. We have used this hotels for many years and it is always a good value,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Sean Jones, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland
Hotel Style:
#6 Romantic Hotel in Oakland
#10 Business Hotel in Oakland

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