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BEST WESTERN PLUS Airport Inn & Suites

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170 Hegenberger Loop, Oakland, CA 94621-1326
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BEST WESTERN PLUS Airport Inn & Suites
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BEST WESTERN PLUS Airport Inn & Suites
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302 reviews from our community

Traveler rating
    108
    109
    51
    22
    12
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104
82
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68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redding, California
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed today NEW

The staff was super friendly and helpful, the pool is indoor and heated to a lovely temperature, there's a hot tub too! The Breakfast is great - hot meat (they trade off sausage and bacon daily) and fresh scrambled eggs - bagels, toast, pastries, and hot biscuits and gravy or hash browns - great choices. The shuttle will run to... More 

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portland,oregon
Top Contributor
93 reviews 93 reviews
57 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a hard review to write as I always try and give a place the benefit of the doubt and take any extenuating circumstances into account, but when I arrived at the hotel at midnight for a two night stay, I was informed I was only there for a one night stay; the second night had been cancelled by... More 

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for commenting. I’m pleased we could provide you a comfortable and clean room. I apologize for any lapses that may have detracted from your experience, including the quality of the free breakfast and the booking confusion. We try to give our best effort for your guests, and we clearly let you down. If you give us another... More 

Orlando, Florida
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was awesome. No Smells... Well Kept... Good Customer Service... The room was spacious and was very clean. The TV was bigger than what you usually see in a hotel room. The staff was awesome and was ver helpful. Even helped me bring my bags in. Internet was very fast. HOT SHOWERS... Breakfast was awesome and had more than... More 

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a pleasant stay. We look forward to... More 

Granada Hills, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wanted bottled water and all the vending machines had a selection for bottled water, but it was empty on all floors. Hotel is in an industrial area and you don't feel like walking around, and no stores nearby. The water was not a tragedy, but when I told the front desk and asked if they had any bottled water,... More 

Was this review helpful? Yes 2
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thank you for the review. I’m sorry that something as simple as a briefly unstocked vending machine detracted from your stay so much. The fact is that we didn’t have any bottled water and therefore could not provide it. We take pride in taking all reasonable actions to serve guests well, and I apologize if you feel slighted.... More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are clean and really comfortable. The free breakfast is a breakfast! They have a shuttle to take you to the stadium and they pick you up. The staff were friendly and nice. Free wifi. What's not to love!

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thank you for the review. I’m pleased that you liked our clean, comfortable rooms and the great free breakfast we provide for our Oakland guests. We take real pride in providing the easiest and best access to the stadium and look forward to having you with us again the next time you take in a game. Sincerely, Hotel... More 

Anchorage, Alaska
Top Contributor
53 reviews 53 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is about a 10 minute drive from the car rental center. Parking was easy and our room was comfortable. The wifi was free, there was a fridge, microwave and small 4 cup coffee makers. Our king room had a sofa. The AC worked well. Breakfast was from 6-9. It's just off the main road but we were not... More 

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thank you for the review. I’m pleased you had a great stay with us in our clean, comfortable and well-appointed hotel. We’ll be here you in the future if you need us. And if you ever have any questions while staying with us, please don’t hesitate to contact us at the desk. We’ll be happy to fill you... More 

Rayville
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Oakland is Oakland so if you need to be in that area not by choice this hotel is a gem. Entire facility is very nice. Indoor pool and spa looked inviting. Excellent breakfast; one of my top 3 ever for free breakfast at motel/hotel.The room was very roomy, all furnishings very nice, including the towels. Friendly staff who helped us... More 

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had a pleasant experience with us and benefited from our convenient location and many amenities. I hope you will make us your first choice every time you come to Oakland. We take real pride in serving guests and look forward to serving you again soon. Sincerely, Hotel Manager More 

socal, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

clean your pool and jaccussi .. above water tiles are fillty all around ... wifi is horrible also looks alike abondon suv park on parking lot .. the plus side .. staff are great , clean room breakfast was awesome

Review collected in partnership with Best Western

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I apologize that our pool and hot tub were in need of service when you visited. That has been corrected. We are also working to improve the free wifi and many other aspects of the hotel. When you stay with us again, you will see many changes and improvements. Nothing matters more to us... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We chose this hotel because it was close to O.co coliseum and accessible to the freeway and San Francisco. The breakfast was really good and we took advantage of the free shuttle to the game - perfect location and accommodations for the price

Review collected in partnership with Best Western

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m glad that you had a such a nice experience at our well-located hotel. We appreciate the opportunity to serve you. I hope you will make us your first choice every time you come to Oakland. We focus on being the best possible value for a wide variety of guests and are delighted that... More 

Anaheim, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel. Helpful Staff. Clean rooms with many perks. Secure parking. Free shuttle to Airport. The breakfast was a treat. Overall great value for the money I spent. Will definitely stay here on my next visit.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks... More 

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