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BEST WESTERN PLUS Airport Inn & Suites

2.5 of 5 170 Hegenberger Loop, Oakland, CA 94621-1326
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BEST WESTERN PLUS Airport Inn & Suites
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BEST WESTERN PLUS Airport Inn & Suites
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278 reviews from our community

Traveler rating
    96
    103
    49
    18
    12
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96
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58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Missouri
1 review
5 of 5 stars NEW

Very nice comfortable rooms, with an excellent breakfast that is just a little different each day. The staff is very helpfull and friendly. it would be very hard to find a cleaner place to stay. I have stayed at other motels in town for very little savings for a lot less quality. this place is good for business or pleasure

Review collected in partnership with Best Western

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mogadore ohio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

this is a very clean and comfortable inn...the shuttle service was excellant...the employees were very friendly and knowledgeable...the breakfast was very good...scramble eggs sausage toast tea coffee sweet rolls...i was very comfortable at this inn.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sonora, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

If you need to stay near the Oakland airport, consider this hotel. It's clean, well-maintained, quiet and the staff delivers good service. Although there are no restaurants within (safe) walking distance, there's a good selection nearby. The hotel van will take you if you don't have a car. The one negative is the neighborhood.

Review collected in partnership with Best Western

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Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My stay here was okay. Fairly clean but the sheets were a dingy tan color and wrinkled. The bed was okay. I was first given a handicapped room near the elevator but I asked them to move me. The clerk was annoyed and appeared resentful but he did move me to a very quiet room. The shuttle was efficient and... More 

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bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for the review. I’m glad you had a generally pleasant stay with us, and I apologize for any lapses that detracted from your guest experience. I’m glad there was much more good about your stay than bad, and I hope you will focus on the good and choose us again. We’ll take your comments into consideration as... More 

Honolulu, Hawaii
Top Contributor
58 reviews 58 reviews
54 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Best Western was truly a nice surprise for my overnight stay at Oakland Airport. The hotel’s airport shuttle ran promptly every 30 minutes on the hour and half-hour. Late night check-in and early morning check-out were both very fast and efficient. The hotel looks quite new and modern, although it is very basic and nothing fancy. My room was... More 

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bwplusoaklandca, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words. I’m pleased you had a pleasant stay with us, and I look forward to having you with us again soon. I apologize that the lighting wasn’t adequate to meet your needs, and we’ll take this into consideration as we change and improve. Your comments will better help us serve others. Sincerely, Hotel Manager More 

Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

No where to eat... within walking distance were told not safe outside. Barbed wire on parts of property! Unappetising breakfast. Our room looked unfinished.. light fittings in bathroom (some not working) unfinished paintwork. Absolute nightmare experience. We chose from trip advisor. Have no idea how it even got on there as a place to stay!

Review collected in partnership with Best Western

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bwplusoaklandca, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for commenting. I apologize that you didn’t enjoy your experience with us as much as most others do. We take great pride in providing a positive guest experience and sincerely regret the lapses you experienced. If these had been brought to our attention at the time, we could have provided a different room. In any case, your... More 

Spring, TX
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were very pleased with the quality of this hotel close to the Oakland Airport. It is tucked away in a block with some industrial businesses, but only across the street from a shopping area with a WalMart and Inn N Out. Very easy access to the freeway. We decided to try this one due to the value compared to... More 

Review collected in partnership with Best Western

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bwplusoaklandca, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words and for noticing the many renovations we’ve made. You’re right that our improvement process is nearly complete. I’m glad you had a positive experience as most guests do and I hope you’ll be back with us again soon for another quiet, comfortable experience in our tucked-away hotel. Sincerely, Hotel Manager More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2015

Stayed one night before flying to Kauai. Clean and comfortable. The staff was pleasant. Located in an industrial area next to te airport so don't expect anything fancy. Chain link fence for security and well lighted parking lot adjacent to the motel. A little pricey for a Best Western.

Was this review helpful? Yes
bwplusoaklandca, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your comments. I’m glad you found the pricing very reasonable and the overall experience to your liking. I’m also glad our convenient location and the many steps we take to ensure your security and the security of your belonging contributed to your positive stay. I hope you will choose our hotel every time you fly from... More 

Alberta
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 23, 2015

We had a late night arriving flight so were thankful for a hotel near the airport. We had no problems checking in after midnight and found the bed to be comfortable. We did have some trouble getting the room temperature figured out but managed by just unplugging the wall unit. The breakfast was decent with a few hot items but... More 

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Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Seattle, WA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 19, 2015

The hotel is located in a somewhat sketchy area and was overpriced by nearly double. When I came to check in at around 11pm, I had to pound on the front door to get let in for 5+ minutes. When I was only going to have 3+ hours sleep, that wasn't cool.

Review collected in partnership with Best Western

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Plus Airport Inn And Suites
Best Western Plus Airport Hotel Oakland
Oakland Best Western
Best Western Oakland
Hotel Style:
#2 Best Value Hotel in Oakland
#6 Romantic Hotel in Oakland
#9 Business Hotel in Oakland

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