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BEST WESTERN PLUS Airport Inn & Suites

2.5 of 5 170 Hegenberger Loop, Oakland, CA 94621-1326
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BEST WESTERN PLUS Airport Inn & Suites
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BEST WESTERN PLUS Airport Inn & Suites
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272 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spring, TX
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were very pleased with the quality of this hotel close to the Oakland Airport. It is tucked away in a block with some industrial businesses, but only across the street from a shopping area with a WalMart and Inn N Out. Very easy access to the freeway. We decided to try this one due to the value compared to... More 

Review collected in partnership with Best Western

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Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night before flying to Kauai. Clean and comfortable. The staff was pleasant. Located in an industrial area next to te airport so don't expect anything fancy. Chain link fence for security and well lighted parking lot adjacent to the motel. A little pricey for a Best Western.

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Alberta
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a late night arriving flight so were thankful for a hotel near the airport. We had no problems checking in after midnight and found the bed to be comfortable. We did have some trouble getting the room temperature figured out but managed by just unplugging the wall unit. The breakfast was decent with a few hot items but... More 

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Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Seattle, WA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in a somewhat sketchy area and was overpriced by nearly double. When I came to check in at around 11pm, I had to pound on the front door to get let in for 5+ minutes. When I was only going to have 3+ hours sleep, that wasn't cool.

Review collected in partnership with Best Western

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

San Diego, CA
1 review
1 of 5 stars Reviewed 3 weeks ago

If you want to stay in a warehouse area of Oakland with lots of hookers and wonderful views of garbage (including directly from your hotel room), then this is the place for you. Seriously, spend the $20 extra and stay at a safer place. I really wish I could upload the picture I took from my hotel room that showed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Steven M, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do understand your concern with the area of our hotel. One of... More 

spokane valley WA, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We always stay at this BW+. very nice! It's a little oasis in the heart of Oakland. WE love it because its a hidden gem only 1/2 block from main roads and BART accessible to all attractions of the bay area. no car required.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words about our hotel and our location. Our location is indeed perhaps our best feature, and we make it easy to stay in the Oakland area without a car. I hope you’ll recommend us to your friends traveling in the area and that you’ll be able to visit us again soon. We value your... More 

Yakima
Top Contributor
95 reviews 95 reviews
76 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed December 17, 2014

I was in Oakland for a business meeting and needed a one night stay. I've typically stayed at other national hotels around the airport, but with pricing over $200 night for my typical stays, I decided to try the Best Western at $80.00 per night less. It was worth it. My room was comfortable, bed was comfortable. I had a... More 

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, We are extremely grateful for your detailed review about our services. We are truly thankful that you took your time to thing thoroughly about our experience and provide us with the valuable suggestions. We thank you for appreciating our services and facilities. Your words of encouragements are sure to motivate us to perform better. Also, we apologize if... More 

Washington DC
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 25, 2014

If the staff had not been so great I would be rating this hotel one star. -Location: Quite close to the airport. Literally nothing around and not an area you want to take a stroll in. -Decor: Standard oldish Best Western,dated and a bit gloomy. -Hotel Airport Shuttle: (Free anywhere else around in a 3 mile radius). Great, prompt or... More 

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, We thank you for your elaborate feedback of our services. Customer feedback is an important part of our business and we take these reviews very seriously. Also, we sincerely thank you for providing us with the kind words about our customer service. We sincerely apologize for any unpleasant experience you had with us. We will consider your reviews... More 

Novato, United States
1 review
4 of 5 stars Reviewed November 19, 2014

I elected to stay close to the airport as opposed to driving in for an early morning flight. Just off of Hegenburger Road Quiet, great breakfast and quick early morning flight to airport. One of the better Best Western properties and convenient

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Customer, We sincerely thank you for providing us with the feedback. You reviews help us stay motivated and provide us with the directions we need to take. We also thank you for providing us with the positive feedback about our facility. We hope you will recommend us to your friends and families and visit us again. Thank You. Sincerely,... More 

Bakersfield, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2014

the place was better than most have said on reviews. The breakfast is ok but could be better. Not a lot of good choices and some items didn't look fresh. The eggs didn't look good but the waffles and sausages, coffee and juice was good. But if you didn't really look would have overlooked the eggs and suasage because where... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwplusoaklandca, Webmaster at BEST WESTERN PLUS Airport Inn & Suites, responded to this review

Dear Guest, Thanks for your kind words. We like to think we’re even better than our best reviews indicate. We take real pride in every aspect of this hotel, including the free breakfast, and I apologize if anything fell short of your expectations. I hope you will stay with us again soon as we work to get even better. Sincerely,... More 

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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 76
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Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Oakland Best Western
Best Western Oakland
Hotel Style:
#6 Romantic Hotel in Oakland
#11 Business Hotel in Oakland

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