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Extended Stay America - Oakland - Emeryville

2.5 of 5
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3650 Mandela Parkway, Oakland, CA 94608
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Extended Stay America - Oakland - Emeryville
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Ranked #23 of 48 Hotels in Oakland
A recent review
3 of 5 stars Reviewed July 26, 2013
Mary B Las Vegas, Nevada
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Oakland - Emeryville
See the most recent reviews
Las Vegas, Nevada
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 26, 2013

Stayed here Jan 2013 till end of April 2013, owing to working in the Bay area. Good value for money, clean room, tv, kitchenette etc. Hotel has recently been refurbished. Target across the street, supermarket nearby,. Good public transport, free Emery go round shuttle 5 mins walk away. Housekeeping once a week, but no problem changing towels anytime. Staff very... More 

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Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Hi Mary, Thank you for taking the time to write a review of your stay. It is rewarding to hear you found great value in our accommodations and our team. We look forward to seeing you in the future, should your travels bring you back to our area. Thank you again for your review. More 

Thousand Oaks, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 21, 2013

I stay in a lot of hotels of this caliber for business and personal travel about once a month. The look of the property and room is lovely but that is where it ends. We stayed in room 104 on the first floor. We checked in early in the day so should have had our pick of rooms. Every time... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the pipes is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that our company is working very hard to ensure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

1 review
1 of 5 stars Reviewed July 13, 2013

First, the area of town appears to be nothing short of ghetto gang like area. We were locking our doors and rolling up our windows as fast as we could. I understand that that is not the hotels fault. But if you are considering this hotel and would like to feel safe please do yourself a favor and stay somewhere... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay at our hotel. We truly value your input and rely on our guests feedback in an effort to continuously improve our operation. I would like to sincerely apologize for the issues you encountered while staying with us. I appreciate you letting us know... More 

Amarillo, Texas, United States
1 review
4 of 5 stars Reviewed July 10, 2013

I have been staying at this low-cost hotel for two months now. It provides the comforts of an apartment at a lower cost than I would pay for a regular hotel room in this area. Attentive service is provided while the front desk is manned from 7am to 11pm. However after 10pm make sure you have your key before leaving... More 

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Emeryville, California, USA
1 review
5 of 5 stars Reviewed July 5, 2013

I've been staying at the Extended Stay America here in Oakland - Emeryville, Bay Area for over a month now, and I wouldn't want to be anywhere else. The front desk staff is as courteous as they come, accomodating in every aspect, and willing to do whatever it takes to resolve any issues that may arise with your room. I... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Michael - Thank you for posting such a fantastic review. The staff and I are thrilled we were able to provide you with such excellent service. As well, I am so happy to read that you enjoyed our grab-and-go breakfast and all of the amenities our hotel has to offer. Thank you again for your review. It will be a... More 

Albany, Oregon
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 18, 2013

I booked a night last minute through Hotwire. That night we were returning from Yosemite to Oregon and deiced to stop in Berkeley to see a concert and stay an extra night in CA. I made the reservation at about 10 p.m. right as the concert got over. Due to traffic, etc. we didn’t make it to Oakland until right... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed June 14, 2013

We stayed at this hotel because of its close proximity to San Francisco. It was really convienent for us since we had a car so in 15 minutes we were in downtown. The hotel itself was good because of the size of the room as well as amenities. It had a kitchen which allowed us to make breakfast, since one... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2013

This has got to be the Worst Hotel we have ever stayed at!!!! Since we checked in it was a disappointment. Apparently they did not have any non smoking rooms available so we ended up in a smoking room having 2 kids with us; a 7 year old and 4 year old. The room was horrible!!! Since you opened the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Cindy - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the level of cleanliness in your room and the loud noise that was coming from the bathroom shower. We are working with our maintenance personnel to determine the cause of this noise to assure this... More 

Toronto, Ontario
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed May 20, 2013

We stayed two nights during one of the busiest weekends of the year, Berkeley graduation. I want four things in a hotel room: clean, quiet, hot showers, and relatively odour free. Unfortunately we only got one of those this last weekend. When we arrived we were given a room that smelled like rancid cooked fish. We tried to identify the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

We hope you enjoyed Berkeley's Graduation! Thank you for providing us with details about your stay. The situations you described regarding the level of cleanliness in your room, the lack of hot water in your shower and the slight odor in the hallways are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure... More 

Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 8, 2013

The location is extremely convenient as it is situated right next to a a Best Buy and across the street from a Target. Lots of restaurant and fast food places within walking distance. The double room was roomy and clean enough. Front desk service was courteous. Kitchen was clean and functioned well.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location, service and cleanliness of our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

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