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Extended Stay America - Oakland - Emeryville

2.5 of 5
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3650 Mandela Parkway, Oakland, CA 94608
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Extended Stay America - Oakland - Emeryville
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Ranked #25 of 48 Hotels in Oakland
A recent review
5 of 5 stars Reviewed March 23, 2015
Ratna J Oakland, California
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88 reviews from our community

Traveler rating
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    10
    11
    32
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21
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I honestly had low expectations for the hotel as I was only planning on arriving late, sleeping and leaving early. My hope was for a clean and safe room. I was concerned to see broken car window glass in the parking lot. My room smelled of cigarette smoke and the bathroom counter top was marked with several cigarette burns. (Who... More 

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San Francisco, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Filthy hotel with sketchy characters hanging around in a bad part of town. Water turned off for 6 hours without notice, no internet service for a week and one half. "Fresh" linen & towels provided were dirty or stained and had to be exchanged. Mattress lumpy, stained with flat uncomfortable pillows. Mildew shower curtains with plumbing problematic (plumber had to... More 

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Oakland, California
1 review
5 of 5 stars Reviewed March 23, 2015

the staff is really helpful.....they will provide you all the comforts.....feel like home... very safe u can walk around during late hours also.....availability of kitchen stuff will make u more comfortable...the best part is TARGET is just opposite to ESA.....u dont have to roam around for day to day needs.

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Tustin, California
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 12, 2015

door was locked when I arrived and the lobby phone was out of order. had to bang on the door to get someone to let me in to check in. the entire hotel smelled of smoke. The advertised breakfast consisted of a bin of stale granola bars, a bin of apples and two carafes of coffee, both of which were... More 

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Fort Myers, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 3, 2015

Hotel has deteriorated since we were here 2 years ago. Extended stay hotels with a kitchen should be equipped with the essentials, plates, flatware, glassware, basic pots, pans, a coffeemaker! This one had a sign saying you could call the front desk and request these items. Hotel looked tired and not very clean. Location great, but all else was a... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our fully equipped kitchen was not what you were expecting as dishes are no longer kept in guest rooms for sanitary purposes. Upon request we deliver clean and customized dish packs to your room free of charge. We are continually working to improve our hotel,... More 

St. John's, Canada
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

I looked everywhere for a hotel/motel near downtown oakland and san fransisco. I found this hotel for 120$us a night and i was more than happy. The parking is free and comes with a small grab and go breakfast. The hotel was situated close to target, best buy, and a few more box stores. a small mall is just around... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you had an outstanding experience at our hotel and that our location was convenient for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Oakland, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2015

I have stayed at Extended stay hotels in other cities 3 times in the past, and would recommend them to anyone; however, this hotel is poorly managed. That is the only reason there could be so many problems with this property. There were numerous break-ins and thefts in the parking lot. My own vehicle was literally cleaned out 6 parking... More 

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1 review
5 of 5 stars Reviewed February 9, 2015

It looks good and clean. Housekeepers were great and staff were very supportive. They maintain rooms very clean. They have a great Hotel manager/Jay, ensures everything perfect. Walkable to Best Buy and Target.

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1 review
5 of 5 stars Reviewed February 7, 2015

I have checked in Extended Stay America “Oakland Emeryville” from Jan 19th. This is placed in the best location where we have all the stores nearby. Also the location is good for the commuters who wants to use the bus and BART, all are within the vicinity of extended stay. It’s a comfort place to stay and is leaded by... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed January 26, 2015

Hotel is situated a place near to Emeryville, just a walking distance. Hotel staff is too much friendly and supportive. They would guide you for each and every help needed. Room furniture is good also. They maintains rooms clean.

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for making every effort to make your stay as pleasant as possible. Extended Stay America strives to make a difference for all our guests. This is what we do best, to care and make every guest feel at home. Once more, thank you for... More 

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