We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 47 Oakland hotels

Extended Stay America - Oakland - Emeryville

2.5 of 5 Hotel   |   3650 Mandela Parkway, Oakland, CA 94608
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save up to 10% Today!
Save Saved
You added Extended Stay America - Oakland - Emeryville to your Saves list
Extended Stay America - Oakland - Emeryville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
40%
Ranked #26 of 47 Hotels in Oakland
A recent review
5 of 5 stars reviewed 3 weeks ago
SunsetCreek Gambrills, Maryland
Write a Review

72 reviews from our community

Traveler rating
    18
    11
    9
    8
    26
See reviews for
17
6
5
28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Gambrills, Maryland
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My travel plans allowed me to spend a few days in Cali so I made arrangements to stay overnight in Emeryville after the flight from Honolulu. I found an excellent deal at the Extended Stays and made a reservation. The day of my departure from HI, i received a phone call from the General Manager of the Extended Stays informing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the way our team handled your relocation due to our plumbing leak. I'm so glad that it worked out well for you. Thank you again for sharing your experience with us. We look forward to hosting you again in the future. More

Las Vegas, Nevada, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was there for three weeks. The hotel staff was helpful, courteous and accommodating. They make that place enjoyable. This place was always booked! Better make sure you have a confirmed reservation and early check in is extremely rare. The property needs more maintenance. There is more than ample parking. There are convenient places to shop like Target and Best... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our team. Still, we do regret to read of the maintenance issues you experienced during your stay and that our housekeeping staff was off-schedule to clean your room. In response to your feedback, I will be reviewing cleaning schedules with my... More

Thousand Oaks, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We did not get the type of room we reserved and there was blood on one of the pillow cases as well as the bedspread. The one on the pillow case was very obvious! Problems programming our room keys which took several attempt and no apology for the wait.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your room had cleanliness issues and that you received slow service from my staff. To uphold our company's high standards, I have met with my housekeeping staff to review inspection procedures to ensure that this issue does not happen again. As... More

Houston, Mississippi
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2014

We lived in Texas and were visiting San Francisco for vacation. We always live in extended stay for various reasons. Staying in this hotel for two nights was horrible experience. Lady at the reception was rude, she gave us key after charging full money for two nights. The reception is too dirty, looks like they never clean the carpet in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for your recent review of your stay. Please accept my sincere apologies for the cleanliness and maintenance issues in both your room and our lobby. In response to your feedback, I will be sharing your comments with our maintenance and housekeeping staff so that they can resolve the numerous issues in your room. As well, the poor service... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 31, 2014

Stayed here for a week while I searched for an apartment in SF. Chose this place because of the lower price and it allows pets. Good: Location - across the street from Target, short walk to the bus which will take you across the bay, or the Emery-Go-Round (FREE shuttle) to get to Bay St shops, IKEA, etc. Near the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write such a helpful review. We appreciate you letting us know that you found our towels rough. Our procurement department is working on upgrades. As well, I do apologize that your room cleanliness did not meet standards. I will be working with my housekeeping staff to review our cleanliness procedures to ensure that... More

Sacramento, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 30, 2014

Where to begin with this place..so much to say! Horrible experience checking in, and it just goes downhill from there! After I paid (they require payment in full upon checking in, I understand why now), received my key, and then went to my room. After sticking the key in, and going to open the door, the latch was on. I... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you bringing your experience to our attention. The experiences you described with room cleanliness the service you received from my staff are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have met with my staff to review guest check-in procedures and customer service standards to ensure that we... More

Los Angeles
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2014

Problems are a normal occurrence in life. Businesses have problems. I judge a business not by the number of problems they have, but by how they're handled. When I arrived, there was a terrible noise in the water pipes. That was resolved by morning. Good news. We did discover that two electric plugs were inoperable. They happened to be the... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that your maintenance issues were not addressed. In response to your feedback, we have revamped our maintenance program, allowing our maintenance staff more time to address issues, such as yours. We are grateful for the feedback you provided so we... More

new jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 1, 2014

The hotel was one step up from a shelter...When i arrived there were people sleeping in the lobby..The elevator to my floor was filthy...i was so tired from my long flight in that i tried to overlook this but when i opened the door to my room ...I was devastated...The rug smelled musty and the kitchen unit was not cleaned...food... More

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

Staff was very nice and upgraded our room for free when they saw they had a two bed available. Room was decent and clean. Quiet even though it was next to the freeway. Close to freeway and other popular stores. The breakfast wasn't the best very very sweet but the coffee was good.

Was this review helpful? Yes 1
Folsom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 17, 2014 via mobile

Extremely unclean rooms. Bad beds with springs. Foul odors. Broken fixtures. Don't believe me??? Well then, waste your money, fool. I stay in hotels on a regular basis for business, and honestly, this one is by far the worst I've run across. What makes it insulting is the indifference given my "gripes" by the staff.

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Extended Stay America - Oakland - Emeryville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Extended Stay America - Oakland - Emeryville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Parkway, Oakland, CA 94608
Phone Number:
Location: United States > California > Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Expedia, Extended Stay, Odigeo, Tingo, Hotels.com, Priceline, Venere and Otel so you can book your Extended Stay America - Oakland - Emeryville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (5)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Bathroom (1)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Oakland with
any amenities