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Extended Stay America - Oakland - Emeryville

2.5 of 5
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3650 Mandela Parkway, Oakland, CA 94608
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Extended Stay America - Oakland - Emeryville
Best prices for: 1 room 1 guest
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Ranked #25 of 48 Hotels in Oakland
A recent review
3 of 5 stars reviewed 5 days ago
headbanger5150 Sonoma County, CA
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92 reviews from our community

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    33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sonoma County, CA
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I usually don't look for an Extended Stay for much of our travel simply because it's more designed for longer term stays, and doesn't have the frills of other hotels. But when looking for a hotel for my wife's business meeting for one night, I found it was the most reasonably priced in the area and convenient. Check in (May... More 

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Fort Madison, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

I just returned home to Iowa tonight after spending 3 days there for my son's graduation from Berkeley Law. I was apprehensive after reading some reviews earlier this year, but I can honestly say that the hotel was GREAT! I would DEFINITELY recommend it to anyone! It's in a nice location, the room was very clean, there was no panhandling... More 

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Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

On May 5, 2015 I had the most amazing experience dealing with the front counter staff at Extended Stay America in Emeryville. During my brief stay I needed special accommodations in order to participate in an emergency conference call. I went to the front counter in an absolute frenzy and was met by Zac and Jay. Both of these gentlemen... More 

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Sacramento, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel on business because it offered a state rate and close to my meeting site. The check in was fine and the staff friendly. However, this hotel is poorly managed. My room was not clean and I had to request the sheets be changed because there were hairs and stains. I asked before running errands and... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 2, 2015

I honestly had low expectations for the hotel as I was only planning on arriving late, sleeping and leaving early. My hope was for a clean and safe room. I was concerned to see broken car window glass in the parking lot. My room smelled of cigarette smoke and the bathroom counter top was marked with several cigarette burns. (Who... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. To uphold our company’s high standards, I will be working with our housekeeping staff on ways to eliminate smoke odors as well as making sure all maintenance issues are reported and fixed in a timely manner. I... More 

San Francisco, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 28, 2015

Filthy hotel with sketchy characters hanging around in a bad part of town. Water turned off for 6 hours without notice, no internet service for a week and one half. "Fresh" linen & towels provided were dirty or stained and had to be exchanged. Mattress lumpy, stained with flat uncomfortable pillows. Mildew shower curtains with plumbing problematic (plumber had to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America Emeryville-Oakland. We are very disappointed to hear that your stay with us did not meet our company’s high standards. We will review the information you provided, and we will be conducting a full investigation as well as staff meetings with... More 

Oakland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

the staff is really helpful.....they will provide you all the comforts.....feel like home... very safe u can walk around during late hours also.....availability of kitchen stuff will make u more comfortable...the best part is TARGET is just opposite to ESA.....u dont have to roam around for day to day needs.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled we were able to provide you with a comfortable stay and friendly customer service. I am glad we were also able to provide you with a convenient location. The staff and I would like to thank you again for posting your... More 

Tustin, California
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 12, 2015

door was locked when I arrived and the lobby phone was out of order. had to bang on the door to get someone to let me in to check in. the entire hotel smelled of smoke. The advertised breakfast consisted of a bin of stale granola bars, a bin of apples and two carafes of coffee, both of which were... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the service issues you experienced. To uphold our company’s high standards, I will be working with our staff to make sure guest requests are responded to in a timely manner. I also apologize that our grab-and-go breakfast was not... More 

Fort Myers, Florida
Contributor
19 reviews 19 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 3, 2015

Hotel has deteriorated since we were here 2 years ago. Extended stay hotels with a kitchen should be equipped with the essentials, plates, flatware, glassware, basic pots, pans, a coffeemaker! This one had a sign saying you could call the front desk and request these items. Hotel looked tired and not very clean. Location great, but all else was a... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our fully equipped kitchen was not what you were expecting as dishes are no longer kept in guest rooms for sanitary purposes. Upon request we deliver clean and customized dish packs to your room free of charge. We are continually working to improve our hotel,... More 

St. John's, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

I looked everywhere for a hotel/motel near downtown oakland and san fransisco. I found this hotel for 120$us a night and i was more than happy. The parking is free and comes with a small grab and go breakfast. The hotel was situated close to target, best buy, and a few more box stores. a small mall is just around... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you had an outstanding experience at our hotel and that our location was convenient for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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