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Extended Stay America - Oakland - Emeryville

2.5 of 5
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3650 Mandela Parkway, Oakland, CA 94608
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Extended Stay America - Oakland - Emeryville
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Ranked #23 of 48 Hotels in Oakland
A recent review
4 of 5 stars reviewed 5 days ago
EEFus Cincinnati, Ohio
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cincinnati, Ohio
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here while visiting San Francisco in early July. If you are looking for a four or five star hotel, this isn't the place for you. If you are looking for a clean, comfortable safe place to work or travel out of, the Extended Stay Hotel has what you're looking for. The rooms were in need of updating, but... More 

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Felton, California
5 of 5 stars Reviewed 1 week ago

Good basic lodgings. Clean, comfortable and all the equipment worked. What impressed me most was the way the staff went out of their way to help when my traveling colleague became ill. Great people here!

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Los Angeles, California
4 of 5 stars Reviewed 1 week ago

We just finished a 3-night stay for our first trip to SF, family of 4 in a suite, with relatives and their baby in a 1-bed room. Read some reviews ahead and was cautious but everything turned out pretty good overall. Location of hotel is really good for visits to SF. and Berkeley too..traffic is horrible weekdays however, so be... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

Hi, I am staying in this hotel from one month and it will be extended next 2 to 3 months. Rooms are very nice and staff treatment is very good. Especially front desk and security guard are moving with us very friendly. Only one concern is about complementary break fast. Daily same menu and it is very uninterested. As I... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a couple of times and each time a somewhat different experience. The staff Jay, Brittany, Tina, & Jasmine are wonderful, customer service is excellent. But I can't say that about the other front desk staff ~ I won't mention names. Our stay each time seems to get better, maybe they remember me, which is... More 

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Indianapolis, IN
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As the title says, my wife and I stayed here for over 3 months from April to July. We got to see a lot of different aspects of the hotel, surrounding area, and some of the staff that work there. To begin with, the location is excellent if you are visiting the East Bay -or- the city (San Francisco.) If... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I came here on a business trip from India. I was wondering about the food . But this hotel has a great kitchen ,shops and malls are near by, Brought Indian grosses and cooked my self. Very friendly and helping staff. Jay Rana is the manager who always come with a smile and very helpful. Tina and Jazmine are the... More 

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Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Greetings from Extended Stay America! We certainly appreciate your review and sharing your most recent stay. I am delighted to hear that the hotel provided a great spot for all your needs. Yes, our location is located conveniently to nearby shopping area where our guests can easily find all their necessities. It is such a joy to read how much... More 

Emeryville, California
4 of 5 stars Reviewed 4 weeks ago

Extended Stay America, in Emeryville is the best you can look for in a hotel which also gives you an option to cook at your convenience. Its just beside Target and other establishments that makes it convenient to live here (more so when you don't have a car). The place is also close to BART station which makes it easy... More 

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Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for your time in providing a very informative review for future guests. You've provided some wonderful advice including room amenities and other establishments in the area. I know I always like to hear first hand about a property so we appreciate you sharing your thoughts. It was a pleasure to know how much you enjoyed your visit with... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Bad service, cockroaches in the room, they don't clean the room every day, bad service in the front, smell to cigarette everywhere, expensive for the quality offered and it is located in a dangerous area. In summary a bad hotel and bad experience.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Greetings, Jaime. Thank you for staying with us and writing a review of your stay. I am sorry to read your comments about your experience. Guest satisfaction is truly one of the main priorities of our team, and it was certainly a disappointment to find that we let you down. We continue to receive feedbacks from our guests and that... More 

Bogota, Colombia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Isolated, dirty and bad customer service..... We stayed there for 2 nights, the room never was cleaned by the housekeeper, we had to sleep in a room smelling to cigarrete with no available options for change it and also noisy, yesterday i saw a cockroache triying to sleep, look for other options!!!

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Hi Marcela, Thanks for taking the time to post a review on your recent visit to our hotel. Your feedback was certainly appreciated. We take all feedback seriously and use it as a learning tool. We focus on what we can change and do better. I hope we will have the opportunity to welcome you back to our hotel and... More 

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