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Homewood Suites by Hilton Oakland-Waterfront

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1103 Embarcadero, Oakland, CA 94606
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Homewood Suites by Hilton Oakland-Waterfront
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Homewood Suites by Hilton Oakland-Waterfront
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499 reviews from our community

Traveler rating
    263
    145
    38
    32
    21
See reviews for
137
106
35
178
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ROSEVILLE, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff at this site are universally FANTASTIC! From the minute I walk in the door to the minute I walk out everyone (from managers to housekeepers) is extremely (and genuinely) warm and friendly. Every interaction is accompanied by a smile and a can-do attitude. I have stayed for business at this hotel many times per year for the last... More 

Review collected in partnership with Homewood Suites by Hilton

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San Diego, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

Due to a reservation error, the check-in process resulted in a phone call to the Hilton 800 number to get checked-in. As a Diamond Member, this was a first! The front desk was unable to check me in since it was booked with reward points. Then waited in lobby for 45 minutes for confirmation to go through. Also less than... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. I will share your feed back with my front team. We appreciate your feedback and I... More 

Minneapolis, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel needs help to stay as tall as other Homewood suits. It was my first poor experience with Homewood Suits. Needs some renovation, needs better service. My room was not a suit, why do they call it suit.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. The Homewood Suites will be going through a renovation this 2015. You will see some improvement.... More 

Bellingham, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

I stay a Homewood Suites a lot, normally they provide an outstanding service for a reasonable price. This property, however, does not live up to that standard. My first room smelled like cigarette smoke (but the staff did relocate me to a room that did not smell). Housekeeping service never bothered to visit my room during the day. The food... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. You will see some improvement. We appreciate your feedback and I will be reaching out to... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was a great stay, the room was quiet, I slept great, everything was really clean. They provide breakfast daily, dinner mon to thu and they have a very nicely stocked mini shop. I used their shuttle service to go to the office daily and to Jack London Square for dinner, which is only 2 miles away. My room had... More 

Was this review helpful? Yes 1
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. We will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright More 

West Palm Beach
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were so comfortable (my brother and I) there. We were tired from our trip (he from Brooklyn to Florida where I live to Southern California to Oakland) and it was just a pleasure to alight there and sink into the sofa and beds and enjoy the breakfasts and have family visit with us. Thank you for being there.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Darcella W, Guest Relations Manager at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. We will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright More 

Oakland, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was looking to book a suite on my birthday , purchased a room through hotel.com from the looks , it looked nice. boy was I wrong , I stepped in side , the receptionist was very rude and non helpful , I informed her that its only one person staying over but guest will be coming up to give... More 

Was this review helpful? Yes 3
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make... More 

Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is right next to the 880 freeway--but if you have a room facing the water, you'd never know that. We didn't hear traffic noise, and enjoyed the view of the sailboats on the estuary. Check-in was pleasant, the room was clean and functional, and the breakfast was a typical hotel-chain hot breakfast. Close to Jack London Square and... More 

Was this review helpful? Yes 1
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. I communicate with the team, we need to confirm the room types before check in. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back... More 

Vancouver, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed there 3 nights in February while on vacation in California and I must say - it has been the worst Hilton accommodation I stayed in so far and let me tell you - I've been to a lot already. The location is terrible if you have a room facing the very busy highway. If you go outside and... More 

Was this review helpful? Yes 1
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We’re very sorry this occurred. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. Our Chef Engineer is looking into the problem of the fire alarm. Your feedback will be taken into consideration and we’ll be reaching out to you to make this right. More 

Dallas, United States
1 review
5 of 5 stars Reviewed February 19, 2015

Service and amenities excellent. Stellar staff; they remember your name after the first intro; that's hard to find. Complimentary breakfast and dinner above average. Free beer and wine M-Th. Rooms so-so; a bit dated and smelled heavily of cleansers. Hotel is on the water; nice views from the lobby and great deck outside. Also adjacent to an awesome German restaurant/beer... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guests. will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon. Darcella Wright More 

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