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Homewood Suites by Hilton Oakland-Waterfront

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1103 Embarcadero, Oakland, CA 94606
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Homewood Suites by Hilton Oakland-Waterfront
Homewood Suites by Hilton Oakland-Waterfront
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613 Reviews from our TripAdvisor Community

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3 of 5 stars Reviewed yesterday NEW

The rooms were adequate. If you are traveling on business and need desk space, this was small. The breakfast was not good. The breakfast meat was not edible and the eggs were bland. Eat somewhere else. The view of the bay was relaxing.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tonya E
Thousand Oaks, United States
3 of 5 stars Reviewed yesterday NEW

First off, I don't post many reviews but I thought this might be a good time to express my disappointment in customer service. We are a Hilton Gold Member for those of you who have this status probably stay at Hilton Brand Hotels frequently. Homewood Suites in Oakland has been a place we have intermittently used on trips to visit... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Trinh M
New Braunfels, United States
4 of 5 stars Reviewed yesterday NEW

The hotel was very nice and clean. The location was very good for quick access to downtown Oakland by car, and sits right on the harbor which is a nice setting. I was impressed with the "Manager's Reception" in the evening with a nice snack and interesting local beer, along with wine choice. The fitness center was pretty good with... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Hunter N
1 review
3 of 5 stars Reviewed 1 week ago

Location of hotel was nice as it is located on the water/bay. Room was very clean but too small. Bathroom was clean but vanity was too small. It was difficult for two people to use space provided. Responsiveness of staff was good.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Trudy J
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. It sounds like you were in one of our standard rooms, during your next visit we will make sure to upgrade you to one... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The room we are in right now is noisy. The road noise is ridiculous. We have to use ear plugs to get any quiet. In addition, you can hear the people above us, Room 254, walking back and forth. It's like a bad apartment building. I won't be staying here again and we have another night to go...

Helpful?
1 Thank herschelrj
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make... More 

Hockinson
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel 4 times now and will keep going back. It is a good location for my business trips and several other key points bring me back. First, the staff is fantastic, friendly and welcoming. Great job on that. Second, location. If you can get the room with the harbor view, it is really nice and... More 

Helpful?
Thank HockinsonSoccergirl
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

Thank you very much for your detailed comments about your recent stay. We appreciate your feedback as this is the best gauge by which we can measure our success and make changes where necessary and appropriate. We will certainly share your insights with the entire team and hope that we will have the opportunity to welcome you back soon. Darcella More 

Nashville, Tennessee
Level Contributor
100 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm usually a huge fan of Homewood's, but this was a huge disappointment. The hotel is not in the best area (highway out the front door and nothing within walking distance). You really need to have a 'waterfront' view. It could be nice, but to see the water, you need to look past all the stray cats walking around outside... More 

Helpful?
Thank TDbusiness
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will have each of my management team reach out to you in... More 

denton, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I generally love Homewood Suites but this one was terrible. The staff were rude. The hotel felt very dated. The breakfast was terrible. With all of the hotel options out there I would never stay at this hotel again.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Malinda K
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

Malinda, We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will have each of my management team reach out to you... More 

Oakland, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

My room was very nice but also very hot. I asked for them to fix the A/C. When I returned to my room, the temperature was 88!!! It was like a sauna. I was unable to sleep in the room as they could not figure out how to lower the temperature. Left something behind, called, was told it had been... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Berlena G
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

Berlena, We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will have each of my management team reach out to you... More 

Oakland, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Was there for work training. Good breakfast variety, light dinner with beer and wine in the evening, waterfront dining, sit outside when weather is nice. Short walk to the German Beer Garden/restaurant nearby. Try to get 3rd floor, first floor street facing rooms encounter headlights shining into them at night. Traffic is pretty loud on highway side. Very convenient shuttle... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Audrey S
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review

Thank you very much for your detailed comments about your recent stay. The Homewood Suites by Hilton will be going through renovation next year. We appreciate your feedback and hope to see you back soon. During your next visit we will try are best to put you on the 3rd floor. Thank you Darcella More 

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