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Courtyard by Marriott Oakland Airport

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350 Hegenberger Rd, Oakland, CA 94621
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Courtyard by Marriott Oakland Airport
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209 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard by Marriott Oakland Airport
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Yonkers, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 11, 2014

By far this is the worst Courtyard by Marriott I have stayed in. The lobby had been remodeled but what about the rooms.The room we used our points for was in need of a major upgrade. Broken legs on the coffee table, over used cabinet for clothing,shabby worn sofa bed couch. A balcony but no chairs for sitting. And the... More 

Helpful?
1 Thank just traveling w
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

just traveling w, Thank you for posting your review. I am sorry that you had a bad experience with us. Its always our goal to take care of our guests 100% of the time. When we fall short we take it very serviously. Please contact me so that I may find some way to make this situation right. billdalleske@remingtonhotels.com More 

San Jose del Cabo, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

We stayed at this hotel for New Years and for being in Oakland this is a great hotel.. As you drive in the landscaping and outside looks very nice and clean. We checked in and Hong helped us out she was very nice and professional. She help us out in getting info on where to go for New Years. The... More 

Helpful?
1 Thank ebeangels3
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Thank you for your response. We appreciate your kind words and look forward to seeing you again in the future. More 

Geneseo, New York
Level Contributor
134 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed January 7, 2014

Started off a little slow waiting 30 minutes for shuttle at airport-we had called before we left Phoenix as well after we had gotten our luggage and were told 10-15 minutes. Still not horrible. Check in was polite, professional and courteous as we have found at all Courtyards. Room was great for us and beds great as well! Breakfast at... More 

Helpful?
Thank Disneyadic
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Thank you for taking the time to review our hotel. My apologies for the shuttle response time. We truly appreciate your business and look forward to seeing you next time you’re in the Bay Area. More 

Rockford, IL
Level Contributor
213 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed December 7, 2013

Shuttle is airport is 1.8 miles, nice service, has a secured gate entry parking lot to keep vehicle safe. Lobby has the bistro for food, nice location. Staff is attentive, coofee, papers in the morning, wi-fi, no complaints for a one night stay having to catch an early morning flight the next day.

Helpful?
2 Thank BossRino
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Thank you for your review. Please let me know when you'll be back in town so that I can book your next stay with us. More 

Clovis, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 16, 2013 via mobile

Pros: close to airport, convenient shuttle, excellent and friendly staff, easy freeway access, remodeled lobby, clean rooms with comfortable beds, very secure parking. Cons: probably wouldn't walk around the area especially at night. We stayed the night before a flight from Oakland airport. Eddie was working the front desk and we waited while he very patiently dealt with some difficult... More 

Helpful?
Thank Californiagirl33
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Californiagirl33, Thank you for your response it’s great to hear our staff is taking care of our valued customers. It terms of our area at night. If you ever need a shuttle ride to any of the local restaurant’s just let us know we'd be glad to shuttle you back and forth so that you don't have to feel uncomfortable.... More 

Washington DC, District of Columbia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed November 16, 2013

Stayed for one night before flying out the next morning. The location is great if you need to catch a flight. There is also a pretty good Sushi place nearby. The lobby is really nice and clean, but the rooms feel old and dirty. I would not stay there again.

Helpful?
Thank So_where_is_home
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

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Travelers are raving about these Oakland hotels

Charleston, South Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 13, 2013

We stayed at this hotel in July 2013 to be close to the airport for an early morning departure. The hotel as mentioned in other reviews is surrounded by a fence and security was good considering the neighborhood. Other amenities of the hotel including the snack bar and breakfast service were adequate. However there was a major problem with the... More 

Helpful?
Thank Wally J
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Guest, Please accept my sincere appoligies about the unacceptable service you recieved while you were staying with us. This kind of service is not acceptable. Please email me your contact information I would like to make this situation right. Billdalleske@Remingtonhotels.com More 

San Marcos, Texas, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 31, 2013

I travel often for business and am rarely disappointed with any Marriott property. This one was the typical Courtyard room with a very nice mattress. Always exceptional and professional staff. No problems at all to speak of except one thing that was not in the control of the hotel...there is some kind of business behind the hotel that apparently has... More 

Helpful?
1 Thank Debra B
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Thank you for your kind words about our staff. My appoligies about the barking dog behind our property. I will personally walk over and discuss this situation with the property owner. Always at your service, More 

Beaverton, Oregon
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 24, 2013

I didn't get to the hotel until 11 PM and left at 8 AM. I was basically there to sleep due to a change in travel plans. I was really disappointed that they had a $8 parking fee and was honestly surprised. This isn't downtown San Francisco where parking spaces are limited and in high demand. This is the Oakland... More 

Helpful?
Thank danadian
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Guest, I am sorry to hear about your displeasure with our parking and housekeeping situations. We take your feedback seriously. I would like the opportunity to discuss your experience with you further. My contact information is below. Always at your service, Bill Dalleske General Manager Billdalleske@remingtonhotels.com More 

Boston, Massachusetts
Level Contributor
84 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 24, 2013

If you have to be in this area, this hotel is a safe, clean and modern place to stay. The airport and Oracle Arena are both within five minutes drive. The hotel certainly understands that guests who do not know the area want to feel secure: the hotel is surrounded by a gate, there is ID necessary to get into... More 

Helpful?
1 Thank LynnJD
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

LynnJD, Thank you for your review and the kind words about our Hotel. We look forward to seeing you again soon. Always at your service, More 

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