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Courtyard by Marriott Oakland Airport

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350 Hegenberger Rd, Oakland, CA 94621
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Courtyard by Marriott Oakland Airport
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Courtyard by Marriott Oakland Airport
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172 reviews from our community

Traveler rating
    46
    72
    33
    11
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard by Marriott Oakland Airport
See the most recent reviews
Cambridge, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2012

I can't say enough about how much I enjoyed staying at this hotel. The rooms are clean and large, the building is modern and the pool and gym were nice. However, the staff and service are what really set this hotel apart. Every staff member was very polite and helpful. The free shuttle service to BART Station and the Oakland... More 

Was this review helpful? Yes
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Amazumda, On behalf of the Oakland Airport team, I would like to thank you for posting your comments on Tripadvisor. I am so glad that our product and services met and/or exceeded your expectation during your visit in Oakland. I have to agree that we have a wonderful and dedicated team that loves to provide exceptional service everytime. The... More 

Santa Rosa, California
2 reviews
3 of 5 stars Reviewed August 6, 2012

I had no problem with the hotel but the return shuttle service back from a concert this past weekend at the Arena was too slow and too infrequent AND taxi cabs will not help you as it isn't far enough for them to make enough $$$. The hotel was not close enough to walk back to either especially as it... More 

Was this review helpful? Yes
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear ChiantiCR: Thank you so much for posting your comments on Tripadvisor. The hotel shuttle faces some challenges due to Air Bart construction that is going on along the Hegenberger Road which affects our ability to get around during events such as concerts, Baseball games and Football games. The hotel has a great place to have breakfast and dinner at... More 

Lakewood, California
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 17, 2012

My husband and I used Marriott Rewards points for this stay, so technically we stayed for free. Even so, this wasn't a 5-star stay. We checked in around 11pm on a Friday night, and checked out at about 8am the next morning. Check-in was fine, although the front desk clerk didn't have much personality. The lobby looked nice enough. Our... More 

Was this review helpful? Yes
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Valued Guest: Thank you so much for posting your review on Tripadvisor. We value our guests' comments and feedback and use them as a tool to improve our service and product. Our housekeeping team had a meeting this morning at 10 a.m. and we brought your comments to their attention about the A/C units. This will be part of... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2012

I was in Oakland for a business trip in June of 2012. I arrived in Tuesday June 19th and left a week later. When I landed at the Oakland Airport, I used the courtesy phone to call for the free shuttle from the airport. I was given great instructions on where to be picked up and the van came quickly.... More 

Was this review helpful? Yes
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Sleep625, Thank you so much for taking the time to post your comments on Trip Advisor. I am very happy that your shuttle experience and overall experience were postive. I read the rest of your comments and found out the issue with our public restroom. This issue has already been passed on to our team leader and parts have... More 

Southern Arizona
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 9, 2012

The hotel and room were typical of a hotel near an airport which was required due to a early morning departure. The room appeared clean until I went to plug in my phone charger behind a night stand and saw the dust caked on the wall outlet which led me to think about what else lurks in the room due... More 

Was this review helpful? Yes 1
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear cooldude22: I like to take this opportunity to thank you for posting your comments on Trip Advisor. As a General Manager, I value the feedbacks from our wonderful guests who take the time to write to us and allow us to improve on our services and products. The hotel management team, including myself, inspect rooms on weekly basis to... More 

Irvine CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 28, 2012

I will stay here from now on when flying into Oakland. Excellent value! Clean, large rooms. Great service from the entire staff! Road construction due to BART extension but doesn't impact the hotel. And the lobby remodel is great. Highly recommended.

Was this review helpful? Yes 2
Management response:

Dear AbeIrvineCA: Thank you for your comments regarding our hotel's service and product. We are very proud of our new lobby and have received over 200 reviews from our Guest Survey System and over 92% have come to love our new lobby. We are also planning to re-surface our parking lot during the week of July 1st to provide an... More 

Island of Hawaii, Hawaii
Top Contributor
56 reviews 56 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 22, 2012

Made my reservation on Priceline, which I love, and unfortunately didn't arrive until after midnight. The night guy there was super friendly and inviting, he definitely cheered me up after a long day of traveling. The hotel is beautiful, only three floors which is nice. They offer a complimentary shuttle to the airport which was driven by a supervisor who... More 

Was this review helpful? Yes 1
Management response:

Dera Valued Guest: Thank you so much for posting your positive comments on Trip Advisor. I am very happy that our team met and exceeded your expectation during your stay in the month of June 2012. I passed on your comments regarding service to our Operations Supervisor and she was delighted to hear that and wanted to personally thank you... More 

New York
Top Contributor
203 reviews 203 reviews
25 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 29, 2012

We went to Oakland to catch the three game Yankees vs Oakland baseball series. We booked the airport Courtyard by Marriott since it was close to the stadium. We were happy to learn that the Courtyard provided shuttle service to the game and picked us up after the game. This made the daily trip back and forth easy. The room... More 

Was this review helpful? Yes 2
Yakub Y, Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Valued Guest: Thank you for your review! We are delighted to know that you found Oakland Airport Courtyard to have everything that you needed. I hope that your team was a winning team from the three game series. Sports and competition have been part of our weekly experience as we host baseball fans, basketball fans and football fans at... More 

Plano, TX
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 22, 2012

This was our first stay at the Courtyard by Marriott Oakland Airport. As an Airline Employee I have stayed at several hotels near the Oakland Airport and this is by far the best hotel in the area. Check-in was swift and she even asked me for a room preference. During my stay, the staff was helpful and courteous when we... More 

Was this review helpful? Yes
Yakub Y, Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Valued Guest: Thank you so much for your comments regarding our hotel, Courtyard By Marriott in Oakland. Our associates and team leaders are very devoted in providing superb customer service to each and everyone of our guest. Our newly renovated Lobby offers a top notch area to dine, relax, be connected and much more. Once again, thank you for... More 

Kailua, Hawaii
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 28, 2012

As indicated by other reviewers, this airport is extremely convenient for the Oakland airport. It is a pretty standard courtyard, but not as nice as the SF Airport Courtyard which may have had a more recent renovation. We were only here overnight to catch an early flight. Everything was fine except the shuttle. We booked a 7:30 am shuttle, and... More 

Was this review helpful? Yes 1
Yakub Y, Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear Valued Guest: Thank you very much for taking the time to write your comments regarding your recent stay. As the General Manager, I review all comments and pass the information to appropriate team leaders for improvement. We do ask that all of our guests to be at the airport at least 2 hours prior to their departure as FAA... More 

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