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Courtyard by Marriott Oakland Airport

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350 Hegenberger Rd, Oakland, CA 94621
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Courtyard by Marriott Oakland Airport
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Courtyard by Marriott Oakland Airport
Review This Hotel

169 reviews from our community

Traveler rating
    46
    71
    32
    10
    10
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31
47
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61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kailua, Hawaii
Top Contributor
267 reviews 267 reviews
59 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed in a few of the other hotels in the Oakland Airport area before and had tried to get reservations at the Courtyard previously, but this was my first stay. I was very happy that I did as it was just a better experience overall. The staff was most helpful, prompt and professional. The shuttle pick up at... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Booked this hotel through Expedia for $108 a night. Easy to find. Not super close to the BART but it's close enough to drive to & Park. Love the decor & bar. Wish you didn't have to pay for parking but ehhh... Oh well. It's located in a business type of area with a sushi spot on the corner that... More 

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Detroit, Michigan
Top Contributor
52 reviews 52 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

And a good deal of booked online. Short shuttle from the airport. The rooms are nice, spacious, just like one would expect from a Courtyard. We got checked in right away which was nice because my wife and I just flew cross country. I would stay here again

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Branscomb, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 13, 2015

As a Marriott Gold Member, I stay at a lot of Marriott properties throughout the business year. My recent stay at this property left me disappointed. The front desk & lobby area are pretty well kept & looked nice. But the trip to my room & the room itself was disappointing. The walls have peeling wallpaper & gouged paint. The... More 

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Rory P, Guest Relations Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear bombero-redbridge, Thank you for your feedback. I'm sorry you feel your stay was up to the Marriott standards to which you are accustomed. I have shared your feedback with the appropriate departments to ensure corrective action is taken. I value you as a Marriott guest and hope you will consider giving us another chance in the future. Sincerely, Rory... More 

Dallas, Texas
Top Contributor
62 reviews 62 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 5, 2015

I recently was here on business. The hotel was great! The service was friendly and the food good. The rooms are outdated but clean. The hotel is VERY close to the airport which was nice as I had an early flight to catch the area however is not the best. The hotel is gated which makes you feel safer. If... More 

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Coarsegold, California
Top Contributor
53 reviews 53 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 19, 2015

Well I didn't fly in but it was close enough to a client you could shake your stick at. Gated parking was a plus for the car parking and so was the very close food, everything from Sushi to steak. Great Freeway access and surface streets which decreased traffic jams in the morning. Now to the other side of the... More 

Was this review helpful? Yes 1
Rory P, Guest Relations Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear 356AndrewR, hank you for your recent visit as well as your feedback. I'm pleased to hear you enjoyed the location of the hotel. Unfortunately, it sounds as if you had some disappointments as well and I apologize for your frustration. I have shared your comments with the front desk and am sorry you were not made aware of the... More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 14, 2015

This Courtyard by Marriott was an okay hotel. The staff was friendly and supportive. The facility is a bit dated, but my room was clean. Some of the equipment in the workout room was not working properly. Be aware that there is a $15 per night parking fee, which can really add up depending on how long you stay.

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Rory P, Guest Relations Manager at Courtyard by Marriott Oakland Airport, responded to this review

Dear CarlDMV, Thank you for your feedback and taking the time to post a review. I have shared your comments with maintenance so we can address any issues we have in the fitness center. While there is an $8 a night charge for parking per night, we do feel this price is very competitively priced in the market. Thank you... More 

Napa, California
Top Contributor
183 reviews 183 reviews
69 hotel reviews
302 helpful votes 302 helpful votes
3 of 5 stars Reviewed December 30, 2014

Though we live about an hour from the airport, we had an early morning departure on Xmas Eve, so we elected to stay near the airport and chose the Courtyard. Being from the area, we knew that the hotel location isn't the greatest, both for convenience as well as safety. It was reassuring to arrive to a gated entrance and... More 

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Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

LQGuy, Thank you for taking the time to write a review. I'm glad you appreciated our secured parking area. We like to consider the hotel a gated community. I hope to see you again soon. Thank again. More 

Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed December 26, 2014

We arrived (44 students, 8 staff and a few parents) to the Marriott quite late at night after traveling for hours from various places. As you could imagine we were quite irritable. The man at front desk was quite good and dealt with us quickly. While I was sorting out some paper work (I hadn't gone to my room yet)... More 

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Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Jodie_L_Hart, My sincere apologies for this experience. We have a strict no-smoking and party policy that obviously was not enforced properly during your stay. If at all possible please contact the hotel and ask to speak to the general manager so that we can come up with some type of compensation for this sub-par experience. More 

Ventura, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2014

It is the little things that disturb me. First: Reservation desk assured me of a Holiday Gift Card for $20/day of hotel credit, didn't happen. Second: What is with these parking fees, I didn't see any Valet attendant, by which should already be included with the room rate. Third: Call me spoiled, but no continental breakfast? Come on! They have... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

BLCervantez Thank you so much for taking the time to write a review. Obviously we fell considerably short in providing you with the customer service you deserve. I truly value your business and would like to voice my sincere apologies for your negative experience. If you would be so kind please contact the hotel and request to speak to more... More 

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