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Courtyard by Marriott Oakland Airport

3.0 of 5 350 Hegenberger Rd, Oakland, CA 94621
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Courtyard by Marriott Oakland Airport
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Courtyard by Marriott Oakland Airport
Courtyard by Marriott Oakland Airport
Courtyard by Marriott Oakland Airport
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160 reviews from our community

Traveler rating
    46
    68
    27
    10
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We arrived (44 students, 8 staff and a few parents) to the Marriott quite late at night after traveling for hours from various places. As you could imagine we were quite irritable. The man at front desk was quite good and dealt with us quickly. While I was sorting out some paper work (I hadn't gone to my room yet)... More 

Was this review helpful? Yes
Ventura, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It is the little things that disturb me. First: Reservation desk assured me of a Holiday Gift Card for $20/day of hotel credit, didn't happen. Second: What is with these parking fees, I didn't see any Valet attendant, by which should already be included with the room rate. Third: Call me spoiled, but no continental breakfast? Come on! They have... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

BLCervantez Thank you so much for taking the time to write a review. Obviously we fell considerably short in providing you with the customer service you deserve. I truly value your business and would like to voice my sincere apologies for your negative experience. If you would be so kind please contact the hotel and request to speak to more... More 

Corona, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a very nice hotel near the Oakland Airport. The hotel quality and cleanliness really shone through. The condition of the hotel wasn't bad but could have used a bit more "polish". The surrounding neighborhood isn't the best so I wouldn't advise going out alone in the evenings. the highlight for me was the well-thought out gym.

Was this review helpful? Yes 2
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

CAISafety So glad to hear about your positive experience with us. We take pride in being able to make this your home away from home. Thank you for mentioning our gym it’s very large compared to the other local area hotels and we are happy you were able to take advantage of it during your stay. Please let us know... More 

Rome, Italy
Top Contributor
607 reviews 607 reviews
59 hotel reviews
303 helpful votes 303 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Enjoyed the stay. Clean room, efficient & friendly staff, nice gym....everything ok but...the breakfast. You have to wait in line to ask and pay for what you want then wait more to get what you ordered just like at McDonald's. Dissapointing and frustrating. Plus, the small tables that are available are left dirty with unfinished breakfast, crumbs, etc.

Was this review helpful? Yes 2
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Romanbiker Thank you for taking the time to write a review. Please accept my apologies about the conditions in the breakfast area during your stay. I will share your concerns with my Bistro staff and use this as a training opportunely. I hope you will give us another chance to provide you with true hospitality. More 

Top Contributor
55 reviews 55 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 22, 2014

Hotel is convenient, with a free shuttle. Lobby has been renovated, but rooms are old and not up to Marriott standards. The people are definitely what earns this Courtyard a very good rating. The front desk staff were super helpful, particularly Mario. I also appreciated the manager's call to follow up re: the online survey I completed. Excellent customer service!

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Tami A Thank you for your kind words I will share them with Mario and our staff. Positive feedback makes there day. I hope to see you again soon. More 

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2014

The hotel is conveniently (walking distance) located near restaurants (Chipolte and Starbucks among them) , gas stations and shopping (Walmart and others) and the Oakland airport is really close. About the hotel: Even before I checked into the Marriott Courtyard in Oakland, Ca. (near the airport) I was greeted and asked if there was anything I needed and this was... More 

Was this review helpful? Yes 2
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

flyingtraveling24-7 Great to hear about your experience with us. All of our staff is empowered to make your stay a great experience. I will share your comments with Joanna. Let us know if we can be your home away from home next time you’re in town. More 

Kansas City, MO
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 12, 2014

This was just a quick stay prior to a morning flight out of Oakland. That is the only way I would return. The hotel itself was typical Marriott Courtyard, recently updated with all of the expected amenities. The desk staff were fine, but the other employees i encountered, particularly the cafe staff treated everyone like an inconvenience. It is not... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Todd J I am disappointed to learn about the Bistro staffs unsatisfactory behavior. I have already spoken with my bistro supervisor about your experience. When you’re in the area again please ask to speak with me I would like to meet you in person. Bill Thank you for taking time to write a review. More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

This is a very nice, modern and clean middle of the road business hotel. Not fancy but a perfectly nice place to stay. Highly recommended over cheaper dumps in the area. I don't like having to pay to use the parking lot. Make the room more expensive, don't sneak a fee in on me. They have a shuttle which will... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Thank you for taking the time to write us a review. I was a pleasure serving you while you were in the Oakland area. Please let us know if your plans take you here in the future. More 

Honolulu, Hawaii
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 7, 2014

We stayed at this hotel for the first time flying into and out of Oakland, California. We usually stay at the Hilton. But this hotel is much newer and much nicer. It's located next to the Oakland Raiders office. Very quiet. If you are flying in and out of Oakland, I recommend this hotel. The linens were up to standard.... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

denise808 Aloha and thank you for taking the time to write a review on us. It was a pleasure having you at the Oakland Courtyard. Please let me know if we can be of service to you again in the future. More 

Austin, TX
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2014

Nice Marriott property but the real star was the service. Maurice at the front counter is a rock star! He helped me drop off my rental car the night before an early morning flight to save me a major headache. Then prior to my 6am flight, he had the airport shuttle AND coffee waiting for me and my wife in... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

dellbo Thank you for choosing to stay with us. I will share your kind words with Maurice I am glad to hear about the service you recieved. Please come see us again when your in the area. More 

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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Location: United States > California > Oakland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Marriott
Oakland Courtyard
Hotel Style:
#8 Business Hotel in Oakland

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