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Courtyard by Marriott Oakland Airport

3.0 of 5 350 Hegenberger Rd, Oakland, CA 94621
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Courtyard by Marriott Oakland Airport
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Courtyard by Marriott Oakland Airport
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166 reviews from our community

Traveler rating
    46
    69
    31
    10
    10
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30
46
13
61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Branscomb, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a Marriott Gold Member, I stay at a lot of Marriott properties throughout the business year. My recent stay at this property left me disappointed. The front desk & lobby area are pretty well kept & looked nice. But the trip to my room & the room itself was disappointing. The walls have peeling wallpaper & gouged paint. The... More 

Was this review helpful? Yes
Dallas, Texas
Top Contributor
58 reviews 58 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently was here on business. The hotel was great! The service was friendly and the food good. The rooms are outdated but clean. The hotel is VERY close to the airport which was nice as I had an early flight to catch the area however is not the best. The hotel is gated which makes you feel safer. If... More 

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Coarsegold, California
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 19, 2015

Well I didn't fly in but it was close enough to a client you could shake your stick at. Gated parking was a plus for the car parking and so was the very close food, everything from Sushi to steak. Great Freeway access and surface streets which decreased traffic jams in the morning. Now to the other side of the... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 14, 2015

This Courtyard by Marriott was an okay hotel. The staff was friendly and supportive. The facility is a bit dated, but my room was clean. Some of the equipment in the workout room was not working properly. Be aware that there is a $15 per night parking fee, which can really add up depending on how long you stay.

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Napa, California
Top Contributor
177 reviews 177 reviews
70 hotel reviews
302 helpful votes 302 helpful votes
3 of 5 stars Reviewed December 30, 2014

Though we live about an hour from the airport, we had an early morning departure on Xmas Eve, so we elected to stay near the airport and chose the Courtyard. Being from the area, we knew that the hotel location isn't the greatest, both for convenience as well as safety. It was reassuring to arrive to a gated entrance and... More 

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Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

LQGuy, Thank you for taking the time to write a review. I'm glad you appreciated our secured parking area. We like to consider the hotel a gated community. I hope to see you again soon. Thank again. More 

Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed December 26, 2014

We arrived (44 students, 8 staff and a few parents) to the Marriott quite late at night after traveling for hours from various places. As you could imagine we were quite irritable. The man at front desk was quite good and dealt with us quickly. While I was sorting out some paper work (I hadn't gone to my room yet)... More 

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Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Jodie_L_Hart, My sincere apologies for this experience. We have a strict no-smoking and party policy that obviously was not enforced properly during your stay. If at all possible please contact the hotel and ask to speak to the general manager so that we can come up with some type of compensation for this sub-par experience. More 

Ventura, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2014

It is the little things that disturb me. First: Reservation desk assured me of a Holiday Gift Card for $20/day of hotel credit, didn't happen. Second: What is with these parking fees, I didn't see any Valet attendant, by which should already be included with the room rate. Third: Call me spoiled, but no continental breakfast? Come on! They have... More 

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

BLCervantez Thank you so much for taking the time to write a review. Obviously we fell considerably short in providing you with the customer service you deserve. I truly value your business and would like to voice my sincere apologies for your negative experience. If you would be so kind please contact the hotel and request to speak to more... More 

Corona, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2014

This was a very nice hotel near the Oakland Airport. The hotel quality and cleanliness really shone through. The condition of the hotel wasn't bad but could have used a bit more "polish". The surrounding neighborhood isn't the best so I wouldn't advise going out alone in the evenings. the highlight for me was the well-thought out gym.

Was this review helpful? Yes 2
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

CAISafety So glad to hear about your positive experience with us. We take pride in being able to make this your home away from home. Thank you for mentioning our gym it’s very large compared to the other local area hotels and we are happy you were able to take advantage of it during your stay. Please let us know... More 

Rome, Italy
Top Contributor
620 reviews 620 reviews
60 hotel reviews
314 helpful votes 314 helpful votes
4 of 5 stars Reviewed November 24, 2014

Enjoyed the stay. Clean room, efficient & friendly staff, nice gym....everything ok but...the breakfast. You have to wait in line to ask and pay for what you want then wait more to get what you ordered just like at McDonald's. Dissapointing and frustrating. Plus, the small tables that are available are left dirty with unfinished breakfast, crumbs, etc.

Was this review helpful? Yes 2
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Romanbiker Thank you for taking the time to write a review. Please accept my apologies about the conditions in the breakfast area during your stay. I will share your concerns with my Bistro staff and use this as a training opportunely. I hope you will give us another chance to provide you with true hospitality. More 

Top Contributor
56 reviews 56 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 22, 2014

Hotel is convenient, with a free shuttle. Lobby has been renovated, but rooms are old and not up to Marriott standards. The people are definitely what earns this Courtyard a very good rating. The front desk staff were super helpful, particularly Mario. I also appreciated the manager's call to follow up re: the online survey I completed. Excellent customer service!

Was this review helpful? Yes 1
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review

Tami A Thank you for your kind words I will share them with Mario and our staff. Positive feedback makes there day. I hope to see you again soon. More 

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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Location: United States > California > Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Number of rooms: 156
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Marriott
Oakland Courtyard
Hotel Style:
#8 Business Hotel in Oakland

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