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All 8 Norwalk hotels

DoubleTree by Hilton Hotel Los Angeles - Norwalk

3.5 of 5 Hotel   |   13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
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Ranked #1 of 8 Hotels in Norwalk
A recent review
3 of 5 stars reviewed 1 week ago
Robert S Calgary, Canada
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265 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Rooms are adequate, facilities are pretty good, and restaurant is pretty good. Renovations are a pain and need to be allowed for in your planning, but hopefully when they are done the guest rooms will be better.

Review collected in partnership with DoubleTree by Hilton

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Thank you for your feedback! We understand that the steps involved in enhancing the hotel can sometimes cause our guests to be inconvenienced and for this we are truly sorry. We know you will be thrilled with the outcome however and look forward to hearing your feedback. Thank you for your patience! More

Crestline, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Fannie Hosts the Reception is the evening and always makes me feel welcome and at home :) Thank you Fannie! ......................................................................................................

Was this review helpful? Yes
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

It is true....Fanny is the "Hostess with the Mostess". We are thrilled to hear that you feel so comfortable and enjoy staying with us. Thank you for your business and for your feedback! More

Phoenix, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Super clean rooms and great customer service is key to a nice stay. Close to shopping and local restaurants, great view of the city from the room. Parking was free and Restaurant/ Bar had decent food. Also not sure what they put in there cookies, but they do a good job. Never been to a hotel where they hand out... More

Review collected in partnership with DoubleTree by Hilton

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Being that you loved our cookie we have great news for you...not only will you receive one of our warm delicious DoubleTree Chocolate Chip Cookies every time you arrive at our hotel, but also upon arrival at EVERY DoubleTree Hotel in the world. Just another great reason to stay with DoubleTree by Hilton. Thank you for your business and for... More

Northern California
Top Contributor
74 reviews 74 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came to visit family in Anaheim and Downey. It is nice and well kept. If you want a comfy nights sleep and to feel safe, this place is appropriate. There weren't any special features offered besides free newspaper, free parking and free cookies at arrival. If you are on a budget there are probably cheaper places. It's an overall... More

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Lake Saint Louis, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nothing special about this hotel. Stayed here when visiting the Angels of Anaheim baseball park. About 10 miles away. Hotel was nice but nothing really distinguished it from other hotels. Service was ordinary. Rooms were nice but not exceptional. Convenient to the highway but the highway is under major construction and it was a bit of a challenge to get... More

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

The feedback from our guests does not go unnoticed. We are very excited to share with you that we have an upcoming guestroom and hotel enhancement program in the near future. I sincerely hope that we will have the opportunity to serve you again so we may really impress you with these exciting changes. Thanks again for your feedback we... More

Hemet, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I simply hated it , they checked me in a room that wasn't ready for the next guess (which was my son and I) at all. Non smoking room smelled like smoke. I complained and Guest Services was very apologetic but when I asked to change rooms they made me sit outside the room while housekeeper through the room together... More

Was this review helpful? Yes 1
DTCares, Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Our Team is sincerely sorry that your weekend was not what you expected. I would like to chat via phone with you to learn more about your recent stay. Please phone me at the Hotel your convenience. Thank you in advance for your time and for your feedback. More

Walnut Creek, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The rooms are clean and breakfast is good. The breakfast staff is always cheerful and accommodating. There are a lot of conferences at the hotel so the bar area can get crowded, especially on weekends.

Review collected in partnership with DoubleTree by Hilton

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San Diego, California
Top Contributor
62 reviews 62 reviews
61 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was nice. Bed pretty comfy. Granite various places in bathroom and counters. Clean. Wait to check in was too long at 11 PM. One clerk was busy on phone and the remaining clerk had to deal with line of ~8 groups trying to check in. Met my wife's 3 criteria for good hotel: - makeup mirror - window that... More

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Tucson, Arizona
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stopped at this hotel in between Disneyland and San Diego. Front desk staff was exemplary- courteous, polite, genuinely friendly gentleman. As always with Hilton properties, the room was clean and spacious. This outstanding experience is why we remain loyal Hilton customers. Great stay!

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

We are so happy to hear that you enjoyed your stay with us and that you were able to see how convenient our location is to so many of the So. Cal. attractions. Thank you for your feedback and for you loyalty to Hilton. We hope to see you again soon. More

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed 3 days, just took a short vacation. We've stayed at this hotel 4 times and have never had a problem, in fact I would have recomended it to anyone. We checked in everything looked fine until I went to take a shower and found lots of rust in the bathtub, it was disgusting. My own bathtub doesn't even have... More

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Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Address: 13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
Phone Number:
Location: United States > California > Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Marriott Norwalk
Norwalk Marriott

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