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DoubleTree by Hilton Hotel Los Angeles - Norwalk

3.5 of 5 13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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289 reviews from our community

Traveler rating
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    46
    21
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night on business. The staff that I interacted with were friendly. The property was just OK, it wasn't outdated but the details missed the mark. For example, the elevators were all scratched up. The bed was fine but nothing special. There wasn't a digital thermostat, just a temp dial on the unit in the wall. I think... More 

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Rochester
1 review
4 of 5 stars Reviewed 6 days ago NEW

I prefer to stay at these Hotels due to the free cookies. The Hotels themselves are great, but the cookies...oh the cookies. I'll go down to the lobby three times a day and get a cookie, IDGAF. Well one night, about 11 p.m. the dude at the counter said they ran out of cookies. I called, B.S. but he still... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Phoenix, Arizona
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

And, great staff! If the sink had drained perfectly in #221 it would have been a perfect stay. Would recommend this hotel anyway! Very nice safe location and surrounding area...next to a great steak restaurant. Plus in-house restrauant and bar...hard to find now-a-days. Free WiFi should be included for all stays..ask for it!!

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California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I am a Diamond HH member and travel enough to stay 9 nights a month at my own home. While at the end of the day a room is just a room, this DoubleTree stands out from the rest because of the entire teams friendly and genuine care. I'd love to name names but really it is the entire staff... More 

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Norwalk, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

My team and I were on a business trip, a credit card authorization was on file so we could just check in, when we arrived they did not have the CC on our reservations and we had to come up with funds for our rooms, someone had to call a friend to stay at their house since they didn't have... More 

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San Diego, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

for the price I paid, this room was seriously lacking. the room smelled as if it had closed off to fresh air for months. there was no fridge, continental breakfast, or microwave -- definitely would not recommend.

Review collected in partnership with DoubleTree by Hilton

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Thank you for your feedback of your recent stay with us. We sincerely apologize that you were not fully satisfied with your stay. Our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. We hope that if you travels bring you back to the area that... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have been to this area on several occasions over the past couple of years. THis was my first time at this hotel and you can bet it won't be my last. The service was truly outstanding! The food was great! My room could not have been better, it was spacious, super clean, and the bed was oh so comfortable.... More 

Review collected in partnership with DoubleTree by Hilton

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DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

I want to thank you for the time you took to share your experience at our Hotel. It is sincerely a pleasure to know things happen like they should and that you received the guest experience we believe you deserve. We look forward to welcoming you back again in the future. More 

santa barbara, ca.
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Beginning at the front desk the staff was professional and friendly. My traveling companion discovered she left her phone charger at the office. The front desk clerk (Jennifer,I think)searched around in an effort to find a charger for the unique phone. At dinner I mentioned my drink seemed to be missing the rum. Moments later a perfect drink was delivered... More 

Review collected in partnership with DoubleTree by Hilton

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Lancaster, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2014

The people at this hotel are top notch. The concierge, the maids, the manager and the girls at the front desk. Of note are the Manager Mr. Bhati and and also Ms Vaychaca I believe. I may have gotten her name wrong but she was a very nice girl as well as Mr Bhati. The room we got was excellent,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. We sincerely consider feedback as a gift that allows us to provide additional training as well as to celebrate our successes. Each of the team members you listed noting the excellent guest service they provided were given a "thank you" gift from the Hotel... More 

Baton Rouge, United States
1 review
5 of 5 stars Reviewed November 10, 2014

I have stayed at this hotel a couple of times and the service has been good every time. Hotel staff are always friendly and I am treated well. The hotel is close to I-5 so ask for a room facing away from the highway.

Review collected in partnership with DoubleTree by Hilton

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Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Address: 13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
Phone Number:
Location: United States > California > Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Marriott Norwalk
Norwalk Marriott

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