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DoubleTree by Hilton Hotel Los Angeles - Norwalk

Certificate of Excellence
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13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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340 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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San Diego, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

You are guaranteed to have a great stay here! The food is great! The rooms are so quite and comfortable. The staff is very helpful. Plenty of parking and a great location. Starbucks on site. Valet parking. Breakfast is very expensive but worth it.

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 5 days ago NEW

My daughter had swim meets nearby, so we always stay in this hotel. It offers breakfast, on-site restaurant, WiFi, free parking. To us, it is a very convenient location that bear a brand name that gives clean rooms all the time.

Review collected in partnership with DoubleTree by Hilton

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Norwalk, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Was attending an event at Embassy Suites in Downey, but couldn't get the State rate there. Was able to get it at Double Tree. This is a nice high-rise hotel that was clean, quiet, and had nice hotel staff.

Review collected in partnership with DoubleTree by Hilton

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San Diego, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Generally no accomidation if you need any assistance with mobility or carrying stuff. . Asked for assistance in getting a bag downstarirs and was asked "why i couldnt just do it myself". This was AFTER I explained I was on crutches. Asked if someone could help with breakfast (carrying plates" and received a o. Other DT Hilton prperties everyone is... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

I am so sorry to hear of your experience. This is not acceptable and does not keep with the spirit of service we provide on a regular basis. Be assured we will use this as a teaching moment and revisit the meaning of "hospitality" with the staff. Please know that your business is important to us and that we take... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here tonight and had to write a review. Upon check in, I informed the front desk of my Hilton Diamond status and inquired about any available upgrades. A few pauses and clicks later to see which rooms were available revealed nothing. I'm left with an awkward remark, "the hotel is sold out." I've traveled for work for several... More 

Was this review helpful? Yes 1
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

I am so sorry to hear that you were unable to be upgraded due to our sold out status that night. I assure you this property does appreciate your Hhonors status and makes every effort to make every accommodation and benefit available to you. This is expressed in our ranking of #9 in the nation and #1 in California for... More 

Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice Doubletree. Not the fanciest in LA that we've stayed at (it's a little older), but nicely maintained. Doesn't seem like it would get very busy at this hotel, so it's pretty quiet, even on the weekends. Very friendly staff, and check in/out went smooth. The room was spacious and clean, and had mainly everything we needed,... More 

Was this review helpful? Yes 1
Driftwood, Texas
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff was awesome, my only peeve was the cleanliness of my room. It wasn't bad, it just wasn't as clean as I'd expected. I didn't have a chance to try the food, but I can't stress how accommodating the staff was with me and other guests. I will stay here again in the near future.

Was this review helpful? Yes 1
Foresthill, United States
1 review
5 of 5 stars Reviewed May 27, 2015

I rested and slept so well. It was one of the quietest hotels I have been to. All the staff we came in contact with were very pleasant from the front desk to the restaurant. We didn't even see or hear housekeeping in the halls.

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed May 27, 2015

We stayed at this hotel for a soccer tournament. The staff was extremely friendly and offered a high customer service value. Breakfast was very good along with 5 star service. Really made our stay enjoyable. Great Value! Watson Family

Review collected in partnership with DoubleTree by Hilton

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Evans, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 26, 2015

I've been in this hotel several times and this is by far the worst room I have received. Room #227 no Wifi available, 2nd floor with big Air cooling machine out the the windows, quite noisy. Apart from this the hotel is in a good location and the services offered (aside from WiFi) are good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
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