Not what I expected. This place has been receiving high marks that I thought it was worth giving a try. Well, I was very disappointed. First of all, I paid to stay in their "premium" room, that supposedly had a partial view of the water...well, it was partial alright--NOT WORTH YOUR MONEY. The room was just that...a BEST WESTERN, it...
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We appreciate you sharing your comments about our hotel and are sorry that your stay did not exceed your expectations.
When we recently renovated, we double-paned all of the windows in an effort to reduce as much noise as possible. PCH is indeed a well-travelled road, and its unfortunate you did not get a good night's sleep.
Thanks for your...
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I had a group of 34 stay here for one night after our group surfing lesson with Banzai. The rooms were fabulous and the staff were all terrific...especially the lady who makes the waffles in the morning!
As with all groups there are last minute changes and these were handled perfectly and extra care was taken to watch over our...
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Thanks to you and all of your guests that stayed with us last week. It was indeed a pleasure to be of service to your group, and I'm glad the weather held up for your activities.
We look forward to seeing you again very soon, and we appreciate your comments!
Regards,
Rod
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Wanted to see the fireworks @ Disneyland for NYE so we made a weekend out of it and decided to stay overnight to avoid the long drive home. Finding parking was a nightmare. Best Western had 2 parking areas but several vehicles took up a couple of spaces (and there was a U-Haul truck that nobody wanted to park next...
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You must be talking about Brenda, our fantastic hostess at breakfast! We are very appreciative that you shared your experience with others here on Trip Advisor. We're glad you had a Happy New Year in our hotel, and come back to see us again in 2012!
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Had a two night stay over the Christmas weekend. Our room was very clean and updated, met our expectations. Staff was very friendly. Standard continental breakfast fare (cereals, danish, bagels, hardboiled eggs, belgian waffles). Shampoos, soaps and lotion higher quality than generic. I've upgraded my impression of a 'Best Western'.
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We hope you enjoyed your holidays as much as you enjoyed your stay with us! Best wishes for a great start to the New Year.
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We stayed here Dec 26 - 31st. Check in was quick and efficient,. While the room we received was a clean and a 2 queen bedroom as we requested I went down to front desk to ask if a room with balcony was available, the woman at the front desk was very accommodating and changed our room immediately with no...
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We really enjoyed reading your feedback about your stay in Newport Beach, along with the compliments you extended to ALL of our team members. We hope you will return to visit us in the very near future.
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All in all a great experience. Great Staff, Comfortable Rooms, Perfect Location. A good value
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Thank you so much for letting us read your feedback about the Best Western Newport Beach Inn!
We're glad you enjoyed the wonderful ocean view we have here, and hope to see you again in the VERY near future.
Regards,
Rod Hurt
General Manager
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I booked the Best Western Newport Beach Inn for relatives visiting from Norway. Unfortunately, I kept them so busy during their stay they had very little time at the motel. However; they thoroughly enjoyed their stay - once they figured out how to use the toilet and hair dryer! Also, they had no idea the room had a refrigerator. They...
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Thank you for taking the time to comment about our hotel on Trip Advisor!
We are so happy your guests had an enjoyable time, and we hope to see all of you again on your next visit to Newport Beach.
We appreciate your kind words about Brenda in the Breakfast Room-she is one of a kind and a valuable asset...
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If you don't intend to spend your time in a hotel room, this is a good bargain. The room was a bit small, but refer to sentence #1. We were more interested in the fabulous BEACHES so a somewhat small room was no issue at all. It had a mini fridge which was a nice amenity to have. The staff...
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Hello,
I want to thank you for taking the time to review your recent stay. We are very please that you enjoyed it. Your feedback helps us pinpoint what we are doing right and sometimes doing wrong. This way we could provide a great experience for all. Once again, we thank you and see you next time.
Arthur A. Adolphson...
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I found the Best Western to be a great hotel. The staff were excellent. The night front desk agent/manager was very accommodating when we needed to check out early and he put breakfast out 45 min. early. The rooms were clean and were at the comfort level you would expect from a Best Western or Holiday inn etc. There were...
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Hello,
I want to thank you for taking the time to review your recent stay. We appreciate that you enjoyed it. It is our aim to ensure that all guest has the best experience. Once again, we thank you and hope to see you next time.
Regards,
Arthur Adolphson
Night Manager
BW Newport Beach Inn
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My fiancé and I stayed at this Hotel during our trip accross California. The location of the Hotel is really great. It's only a few steps away from the beach (you need to cross a road) which we personally find the most beautiful Beach between Long Beach and Laguna Beach. Only for this we would always stay here again in...
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Hello,
I want to thank you for taking the time to review you recent stay. By telling us your likes and dislikes, we are able to take the necessary steps to enhance the guest's experience. We de appreciate your comments and will be looking forward to your next visit. Have a great day
Arthur A Adolphson
Night Audit Managher
BW...
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