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Balboa Bay Resort

Certificate of Excellence
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1221 West Coast Highway, Newport Beach, CA 92663
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1 room 1 guest
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Balboa Bay Resort
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488 Reviews from our TripAdvisor Community

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Traveler rating
    277
    108
    58
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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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    (488)
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    (122)
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    (96)
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There are newer reviews for Balboa Bay Resort
See the most recent reviews
Singapore, Singapore
Level Contributor
742 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 751 helpful votes
4 of 5 stars Reviewed January 22, 2014

The facilities (rooms, gym, restaurant, bar, function rooms) and furnishings are pretty mundane for a hotel in this price category, especially when compared to other establishments along the coast (eg. the Sand and Surf). However, service is friendly and excellent - not rocky at all! A sedate place, the bar isn't rocking and closes pretty early. They tend to charge... More 

Was this review helpful? Yes 1
GuestRelations M, Manager at Balboa Bay Resort, responded to this review

Thank you for taking the time to review the Balboa Bay Resort. We are very sorry our facilities and food & beverage outlets did not meet your expectations. As a seasoned traveler, we certainly appreciate all of your feedback. Thank you for your kind words about our colleagues- our staff prides themselves on providing excellent guest service and they will... More 

Tallahassee
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 16, 2014

We stayed at the resort recently and appreciated the lovely surroundings and excellent staff. Every nook of the hotel is well decorated and maintained. The outdoor bar facing the water was a favorite, with friends gathering around gorgeous granite fire pits that kept us warm after sunset. Our room was an ordinary king, very nicely appointed with a great bathroom.... More 

Was this review helpful? Yes 2
GuestRelations M, Manager at Balboa Bay Resort, responded to this review

Thank you for taking the time to review our resort. We appreciate your mention of the surroundings, staff and decor. Your review also highlighted some wonderful aspects of our hotel, including The Bar that features outdoor dining and great views of the water. We are sure other travelers will find your review very helpful. We appreciate your thoughts and hope... More 

Poway, California
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 1, 2014

The Balboa Bay Resort is a treasure of Southern California. My first visit was Christmas week, 2013, but it won't be my last. As a true Gemini, I rarely want to explore a place twice. This gem of a hotel is an exception. My initial experience was the charming parking and bell staff. They deserve special recognition for being courteous... More 

Was this review helpful? Yes 1
Dieter H, Manager at Balboa Bay Resort, responded to this review

Thank you very much for sharing your experience. We always enjoy hearing how much our guests enjoy their stay, especially with regards to the service from our staff. The holidays are a wonderful time of year hear at Balboa Bay Resort. We are very pleased you had the opportunity to enjoy all the festive decorations and the city’s annual Boat... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 24, 2013

Hotel is super nice in general and I never had any issues. This time shower head and faucets in the sinks were simply dirty, covered in mold. not something you would expect from the Balboa Bay Resort.

Was this review helpful? Yes 5
Dieter H, Manager at Balboa Bay Resort, responded to this review

Thank you for sharing your recent experience. We greatly appreciate your kind comments about our resort, however, I apologize that your shower head and sink faucets were not properly cleaned prior to your arrival. We take tremendous pride in the quality and cleanliness of our guest rooms and are always disappointed when we don’t exceed our guest’s expectations during each... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 21, 2013

My wife and I had the wonderful opportunity to take advantage of a Travel Zoo special and spend a couple days at the Balboa Bay Resort. What a treat! The hotel, for being a vintage landmark along the Newport Coast was beautiful and extremely well kept. Upon arrival, the valet and bellman were very courteous and helpful. The check-in process... More 

Was this review helpful? Yes
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you for sharing your comments and experience. We are pleased to hear that enjoyed your stay overall and that our staff was very helpful and courteous during your holiday retreat. We look forward to your return visit and truly hope you make a trip to Balboa Bay Resort a new holiday tradition for years to come. More 

Oklahoma City, Oklahoma
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 16, 2013

I had the opportunity to stay at this wonderul hotel in early fall. It was beautiful, clean and well kept. The staff went out of their way to make sure that my stay was wonderful. The food was exceptionally good as well. I would definitely reccomend it. I was attending a conference and wish I would have stayed on to... More 

Was this review helpful? Yes
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you very much for your review and kind comments. We are delighted to hear that you had such a wonderful experience and enjoyed every aspect of the resort. We look forward to welcoming you back to the Balboa Bay Resort very soon! More 

Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 23, 2013

I made reservations for my girlfriend and I to stay here last April, 2013. It was for her birthday on November 19, 2013. She requested a deluxe bay front queen room with a breakfast package and including valet parking. All was wonderful with the room and it's amenities. After dinner in the First Cabin, we returned to our room and... More 

Was this review helpful? Yes 1
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you for sharing your kind comments. We are very pleased to hear that you felt the room and amenities were wonderful, however, I do apologize about the miscommunication regarding the turn down service and policy. We understand based on your experience that the in-room cards may not be sufficient. Please be assured that your comments will be reviewed by... More 

Houston, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 10, 2013

We stayed in this resort only for one night after friend's wedding, and were really happy with our choice. it is a bit more expensive than other hotels in the area, but it does worth it. the service is excellent, the stuff is very nice and helpful (we got upgraded to a bay view room without asking), the restaurant is... More 

Was this review helpful? Yes
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you very much for sharing your kind comments. We are always very pleased to hear how much our guests enjoyed their stay and overall experience. We look forward to welcoming you back to Balboa Bay Resort very soon. More 

Halifax, Canada
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 7, 2013

I recently stayed at Balboa Bay Resort while attending a conference being held there. It was widely agreed among the attendees that this was the best venue the conference had ever been held at- and there have been a lot of nice properties in New York, Budapest, Valencia, Miami, just to name a few cities in recent years. I spent... More 

Was this review helpful? Yes
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you very much for sharing your experience. We are always pleased to hear how much our guests enjoy their stay, especially with regards to the service from our staff during business trips. I do however apologize for the entire city of Newport Beach for not being a late night city and shutting down earlier than other major metropolitan areas.... More 

Calistoga, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 30, 2013

Where to start... I think I will start with the horrible Internet connection. When your paying good money to stay here you'd think the Internet would be free, and would be decent. But it's the slowest connection I have ever experienced. How am I to get any work done when its takes a minute to load a page. To make... More 

Was this review helpful? Yes 3
Dieter H, General Manager at Balboa Bay Resort, responded to this review

Thank you for sharing your review. I was sorry to read your account and disappointed that we failed to provide the service and guest experience we strive to achieve. We treat your review extremely seriously and are in the process of researching and addressing the issues you mentioned. We are most grateful to you for providing your perspective and giving... More 

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