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Fairmont Newport Beach

4.0 of 5 4500 MacArthur Boulevard, Newport Beach, CA 92660 (Formerly Sutton Place Hotel)
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Fairmont Newport Beach
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Fairmont Newport Beach
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859 reviews from our community

Traveler rating
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    172
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marietta
1 review
4 of 5 stars Reviewed yesterday NEW

Nice facility and nice staff. Rooms and amenities were good. Meeting rooms were comfortable and set up as requested. The hotel staff seemed attentive to our request and needs. Very convenient to the airport.

Review collected in partnership with Fairmont Hotels & Resorts

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San Diego, California
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We upgraded to a junior suite and it was lovely. Very large corner room with views of the hills and a nice balcony. Although it appeared that other balconies had a nice potted plant on them, sadly ours did not. Table and two chairs had been out there for a while without being cleaned evidenced by the bird droppings on... More 

Was this review helpful? Yes
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm sorry to hear you stay was not a more pleasant one. I apologize for the dirtiness of the balcony. There is no excuse for an oversight such as that. Thank you again for your feedback and I look forward to sharing with the team. I... More 

Northville, Michigan, United States
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

On a recent trip to Newport Beach I was booked at the Fairmont. Having only experienced the Fairmont in Phoenix, I expected a fine, first class experience. I was very pleased that my expectations were exceeded. The hotel, although under some remodeling, was extremely posh, particularly in the guest rooms. I was delighted to find bottled water, fruit and snacks... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for your kind words about the hotel. We're thrilled to hear you had such a nice visit and found the hotel so well suited to your needs. As we pride ourselves on delivering excellent service, I'm happy to hear of your interactions with the staff. Thanks again and we look forward to welcoming you back to The Fairmont... More 

Olargues, France
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

Just up the boulevard from Orange County Airport, this is a very attractive-looking hotel and we couldn't fault our room, which offered every comfort, as well as expansive views - and no airplane noise. There were, however, several issues which would prevent me from booking the Fairmont Newport Beach again. The costly, valet-only parking was especially irritating. Considering the hotel's... More 

Was this review helpful? Yes 3
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for commenting on your recent experience at the hotel. I'm sorry your stay was not a more pleasant one. I've shared your feedback with the valet staff and I can understand your frustration with your encounter and for that I apologize. Thanks again for your feedback. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com More 

Scottsdale
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

None of my keys were programmed, so had to come down with my suitcase and stay in line again to re-program my keys. There were facility / construction noises outside my room. As always, extremely slow breakfast seating, service, with poor attitude. Also, there were errors in my check out statement that again I had to stay in line to... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

I'm very sorry to hear of your poor experience at the hotel. I can imagine the frustration the delays caused during your stay. I've shared your feedback with the staff and thank you for commenting on your stay. I hope you would be willing to return and allow us the opportunity to give you the experience you deserve. Sincerely, Lucas... More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The required valet parking 30.00 a day that we did not learn until we arrived, for some 60.00 for others!? I was given the wrong car, similar to mine, they did not know until we called who had it! They were very apologetic, the valet manger and hotel mgr that evening /feb 14. Comped us 300.00 for food and drink.... More 

Was this review helpful? Yes 2
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

I'm sorry to hear of your negative experience at the hotel. I can imagine how frustrating the valet mix up in particular must have been, but I'm happy to hear we were able to resolve while you were on property. Thanks again for your feedback and I look forward to sharing with the team. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com More 

California
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at Fairmont hotels for 40 years and it is my favorite chain of hotels. So many great memories. I used to book business functions at their San Francisco location often many owners back. I needed a room in Newport even though I live locally as work was being done at my home. I made the reservation thru... More 

Was this review helpful? Yes 1
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for taking the time to comment on your recent stay with us and for being such a loyal Fairmont guest. I'm very sorry to hear of your negative experience and would like to put you in touch with the hotel manager so that he might address your situation directly. If you could email me at lucas.schumacher@fairmont.com I would... More 

San Francisco
1 review
2 of 5 stars Reviewed 1 week ago

This hotel looks really nice from outside, but when you get to the rooms they are just average. The price for valet is way too high especially since there is no other choice for parking. They don't tell you that it will be an extra charge on top of the room rate. After about 15 min of being in our... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for commenting on your recent stay with us. I'm sorry to hear your stay was not up to your standards and we failed to provide you with a memorable experience. I apologize for the room service attendant entering your room without knocking. That is inexcusable and I will be sure to let the team know. Thanks again and... More 

Antrim
1 review
5 of 5 stars Reviewed 2 weeks ago

I reached out to the hotel with a special request to find a local running partner, before I arrived. Lisa went above and beyond to help me with my request. The level of service I experienced at this hotel during my stay exceeded my expectations. I was impressed with the staff, the condition of the hotel and the comfort of... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for your very kind words about the hotel. As we pride ourselves on service, it's great to hear of your wonderful interaction with the staff and Lisa in particular. Thanks again for your kind words and we hope to welcome you again in the near future. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com More 

Contributor
13 reviews 13 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff are friendly and helpful. The pool is inviting. The rooms are decent. FYI it is only valet parking no self parking. Guests pay $20 per night for valet parking. The staff are always helpful and friendly. They are always asking if you need help with directions or help with anything.

Was this review helpful? Yes
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review

Thank you for your kind words about the hotel. We're very pleased to hear you enjoyed great service and found the property so well-suited to your needs. Thanks again for your feedback and we hope to welcome you again in the near future. Sincerely, Lucas Schumacher More 

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Hotel Summarization (Beta)

What travelers say

  • Valet parking(11)
  • Very nice(8)
  • Pool area(3)

Additional Information about Fairmont Newport Beach

Address: 4500 MacArthur Boulevard, Newport Beach, CA 92660 (Formerly Sutton Place Hotel)
Phone Number:
Location: United States > California > Orange County > Newport Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Newport Beach 4*
Number of rooms: 440
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Also Known As:
Fairmont Newport Beach Hotel Newport Beach
Newport Beach Fairmont
Hotel Style:
#2 Business Hotel in Newport Beach
#7 Spa Hotel in Newport Beach
#7 Luxury Hotel in Newport Beach

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