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Extended Stay America - Orange County - John Wayne Airport

2.5 of 5
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4881 Birch Street, Newport Beach, CA 92660
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Extended Stay America - Orange County - John Wayne Airport
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Ranked #15 of 17 Hotels in Newport Beach
A recent review
3 of 5 stars reviewed 2 weeks ago
TravelinManDan Wlimore, KY
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98 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
18 reviews 18 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for business for 5 days. The hotel staff was nice and accommodating. The jolts on the other hand is in need of a makeover. My room happened to be at the end of a long hallway and the first thing you are greeted by is the smell. Maybe the carpet needs cleaning or replacing but the smell... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that you felt that the hallways were dim and that you encountered odors in the hallway. In response to your feedback, I am having our maintenance staff shampoo the hallways and also check to make sure that all... More 

Wlimore, KY
Top Contributor
87 reviews 87 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel after three nights in Disney as I had an early flight out the next morning. The hotel is easy to find in a safe part of town and the exterior of the building is well kept. Check-in was easy and I got to my room quickly. I did not encounter a smoke smell, but there... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you found our internet access speeds to be slow and that your stay was not up to standard. Still, we are happy to know that we were able to provide you with a clean and comfortable place to stay... More 

San Francisco, California
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel to Orange County almost every week. I chose to try this hotel because it was closer to my new office...bad mistake It may be cheap and cheerful but be prepared to be overcome by smell of smoke in rooms on 4th floor. And their breakfast is a joke compared to what is available in other similar priced hotels.... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that you were dissatisfied with our hotel during your recent stay. We are hoping that we will become a smoke free facility in the future so issues, such as this, will not occur. We continually work to improve our hotel, so I really appreciate... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Any Hotel is not only recognized by its amenities but also the services and the Customer trust . I am a business traveler and recently visited Extended Stay John Wayne Airport. This was the worst experience in my entire travel history. I was highly surprised with the unprofessional behavior of the staff, management and even the higher management.Even after so... More 

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Dublin, Ireland
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for a week here, on the ground floor, while working in Irvine.The room was fine, decent bed, good range of TV channels, I got the equipment for the kitchenette. The staff were professional. However the one reason I might not return here is the 20th century internet facilities. The basic wifi is 1Mb/sec, with a "premium" 3Mb/sec service,... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about your concerns regarding the wireless internet speeds. We will make sure we forward your comments to our IT department. We are sorry for this issue, but are happy to read that we provided you with a comfortable home away from home while visiting... More 

Cape Coral, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff at this hotel are the best around. It was so peaceful and quiet and they went out of their way to help people. The process to check in and out was simple and quick and I witnessed them helping multiple people, with such hospitality!!

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that our staff provided you with great service while you were staying with us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Ponca City, Oklahoma
2 reviews
4 of 5 stars Reviewed April 19, 2015

If you're looking for a hotel near the John Wayne-Orange County Airport in southern California I can recommend the Extended Stay America. If is especially designed for those staying in the area for a long time as the name implies, but worked well for me for just an overnight as recommended by AAA. Rooms were clean and comfortable and staff... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that there were no restaurants or grocery stores within walking distance. Still, we are pleased to know that we were able to provide you with a clean and comfortable home away from home while visiting the Orange County area. Once... More 

1 review
4 of 5 stars Reviewed April 5, 2015

Stayed here for a couple nights in order to be close to work. The hotel was well worth the price I paid. The room was nice and clean, the TV channel choice was large, and the location of the hotel was not in the ghetto. Far from it, it's in a very nice, low-crime area; I did not worry about... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know your concerns about the internet access at our hotel. We are sorry for this issue, but are happy to read that we provided you with a comfortable home away from home while visiting the Orange County area. Once... More 

Newport Beach, California
1 review
5 of 5 stars Reviewed March 31, 2015

I am very pleased with the staff and its leadership at the John Wayne Extended Stay Hotel. I have been given a local assignment and this is a great home away from home environment. Yesenia and other key employees have been very accommodating with any request. Hotel management honored discounts as we have extended our stay an additional two months.... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for posting such your review. I am glad to read that you were pleased with our staff and that we were able to provide you with a home away from home environment. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 31, 2015

Room was excellent, clean &soacious but there was lots of outside noise. Other than that, i didn't use the kitchenette for my overnighter but it looked great. Overall very happy with my stay. Only downside was the $25 dog accommodation fee.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for taking the time to write a review of your stay. I understand your frustration with our pet fee; however, this fee is assessed to cover the additional housekeeping services that we perform after check-out. Still, we are pleased to know that you were happy with your overall stay. Thank you again for sharing your experience with us.... More 

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