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Extended Stay America - Orange County - John Wayne Airport

2.5 of 5
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4881 Birch Street, Newport Beach, CA 92660
Extended Stay America - Orange County - John Wayne Airport
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Ranked #15 of 17 Hotels in Newport Beach
A recent review
3 of 5 stars reviewed 1 week ago
Mike C Atlanta, Georgia
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104 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is fine. The staff is pleasant. I cannot get a copy of my bill. I left the hotel at 4:00 a.m. to catch a flight. I assumed that since there was no bill under my door, I would get the bill via email. My mistake. I've learned I should have asked for a copy the night before I... More 

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Lancaster, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a bad experience with ESA in Florida, I reluctantly agreed to using Extended Stay in Newport Beach. Starting with walking in from the parking lot I knew this was an upgrade from the one in Florida. The young lady who checked us in was friendly and efficient and exhibited a great attitude. "What ever it takes to get you... More 

Was this review helpful? Yes 2
Scottsdale, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I booked a stay through their online system and signed up for their "Perks" program which entitled me to a 15% discount. I received a confirmation email to that effect from ESA. Margarita Jaimes (Asst Gen Mgr) said they would have to charge me the full rate, but she would process the appropriate credit of $41.25 after I forwarded her... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that Margarita did not reply to your email in a more timely manor. I did speak with her this morning and she has handled your concerns and you should see an email from her. Thank you very much for bringing this to... More 

Travelers are raving about these Newport Beach hotels

Granbury, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel to end our SoCal stay before flying out of John Wayne Airport the next day. The receptionist at the front desk was delightful. We appreciated her cheerful, helpful attitude. She even found us a restaurant on the beach and printed us a map. This hotel met our needs very well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with friendliness of our staff. I hope you enjoyed your visit to the restaurant on the beach. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I really enjoyed our stay and would choose this well priced updated hotel over any over priced updated hotel any day of the week! We loved the kitchen even though we didn't use it very much.

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Shaine - We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding our hotel. We are glad to hear that you enjoyed your fully equipped kitchen. Thank you again for your kind words. We would love to provide you with another comfortable stay in the future. More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 15, 2015

I stayed here for business for 5 days. The hotel staff was nice and accommodating. The jolts on the other hand is in need of a makeover. My room happened to be at the end of a long hallway and the first thing you are greeted by is the smell. Maybe the carpet needs cleaning or replacing but the smell... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that you felt that the hallways were dim and that you encountered odors in the hallway. In response to your feedback, I am having our maintenance staff shampoo the hallways and also check to make sure that all... More 

Wlimore, KY
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed May 14, 2015

I stayed at this hotel after three nights in Disney as I had an early flight out the next morning. The hotel is easy to find in a safe part of town and the exterior of the building is well kept. Check-in was easy and I got to my room quickly. I did not encounter a smoke smell, but there... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you found our internet access speeds to be slow and that your stay was not up to standard. Still, we are happy to know that we were able to provide you with a clean and comfortable place to stay... More 

San Francisco, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 13, 2015

I travel to Orange County almost every week. I chose to try this hotel because it was closer to my new office...bad mistake It may be cheap and cheerful but be prepared to be overcome by smell of smoke in rooms on 4th floor. And their breakfast is a joke compared to what is available in other similar priced hotels.... More 

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Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that you were dissatisfied with our hotel during your recent stay. We are hoping that we will become a smoke free facility in the future so issues, such as this, will not occur. We continually work to improve our hotel, so I really appreciate... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 11, 2015

Any Hotel is not only recognized by its amenities but also the services and the Customer trust . I am a business traveler and recently visited Extended Stay John Wayne Airport. This was the worst experience in my entire travel history. I was highly surprised with the unprofessional behavior of the staff, management and even the higher management.Even after so... More 

Was this review helpful? Yes 2
Dublin, Ireland
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 9, 2015

I stayed for a week here, on the ground floor, while working in Irvine.The room was fine, decent bed, good range of TV channels, I got the equipment for the kitchenette. The staff were professional. However the one reason I might not return here is the 20th century internet facilities. The basic wifi is 1Mb/sec, with a "premium" 3Mb/sec service,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about your concerns regarding the wireless internet speeds. We will make sure we forward your comments to our IT department. We are sorry for this issue, but are happy to read that we provided you with a comfortable home away from home while visiting... More 

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