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Extended Stay America - Orange County - John Wayne Airport

2.5 of 5
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4881 Birch Street, Newport Beach, CA 92660
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1 room 1 guest
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Extended Stay America - Orange County - John Wayne Airport
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (37)
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Non smoking room used to be smoking. Probably forever. Scented candles and windows opened 100% not much help. No ice on property cuz guests steal it? Really. Duh. That's why we pay you. Weak vending. Avg service. Terrible area for b'fast. Inadequate ventilation. Long-termers cooking fish dinner on your floor is quite pleasant. Rename this as Last Resort. 😂

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

The staff and I read your comments about your stay with us. I am sorry to hear that you were disappointed in your room and the lack of ice at our hotel. Your comments were reviewed by the staff, and we will assure that our housekeepers and maintenance team perform better deep cleaning to get rid of any lingering odors... More 

Hudson, Florida
1 review
5 of 5 stars Reviewed July 19, 2015

The outside of motel is very attractive, entrance nice and the desk clerk, Yesenia, is very pleasant and helpful. The room was clean and the bed comfortable. The continental breakfast is very good and comes with the cost of stay. All of the staff is helpful and if any problems arise they take care of them right away. The kitchen... More 

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California
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed July 17, 2015

This place stinks. Smelly dirty carpet. Hallway reeks of cigarettes. Nonsmoking room smells smoky. Lots of stain on the carpet. We found rice grains on the the sheets. Toilet has stain in the bowl. Two stars since this place has potential. They need to disallow smoking and pets and clean properly.

Was this review helpful? Yes 3

Travelers are raving about these Newport Beach hotels

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2015

The hotel is fine. The staff is pleasant. I cannot get a copy of my bill. I left the hotel at 4:00 a.m. to catch a flight. I assumed that since there was no bill under my door, I would get the bill via email. My mistake. I've learned I should have asked for a copy the night before I... More 

Was this review helpful? Yes 3
Lancaster, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 14, 2015

After a bad experience with ESA in Florida, I reluctantly agreed to using Extended Stay in Newport Beach. Starting with walking in from the parking lot I knew this was an upgrade from the one in Florida. The young lady who checked us in was friendly and efficient and exhibited a great attitude. "What ever it takes to get you... More 

Was this review helpful? Yes 3
Scottsdale, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 6, 2015

I booked a stay through their online system and signed up for their "Perks" program which entitled me to a 15% discount. I received a confirmation email to that effect from ESA. Margarita Jaimes (Asst Gen Mgr) said they would have to charge me the full rate, but she would process the appropriate credit of $41.25 after I forwarded her... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that Margarita did not reply to your email in a more timely manor. I did speak with her this morning and she has handled your concerns and you should see an email from her. Thank you very much for bringing this to... More 

Granbury, Texas
1 review
4 of 5 stars Reviewed June 2, 2015

We chose this hotel to end our SoCal stay before flying out of John Wayne Airport the next day. The receptionist at the front desk was delightful. We appreciated her cheerful, helpful attitude. She even found us a restaurant on the beach and printed us a map. This hotel met our needs very well.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with friendliness of our staff. I hope you enjoyed your visit to the restaurant on the beach. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2015 via mobile

My wife and I really enjoyed our stay and would choose this well priced updated hotel over any over priced updated hotel any day of the week! We loved the kitchen even though we didn't use it very much.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Shaine - We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding our hotel. We are glad to hear that you enjoyed your fully equipped kitchen. Thank you again for your kind words. We would love to provide you with another comfortable stay in the future. More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 15, 2015

I stayed here for business for 5 days. The hotel staff was nice and accommodating. The jolts on the other hand is in need of a makeover. My room happened to be at the end of a long hallway and the first thing you are greeted by is the smell. Maybe the carpet needs cleaning or replacing but the smell... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that you felt that the hallways were dim and that you encountered odors in the hallway. In response to your feedback, I am having our maintenance staff shampoo the hallways and also check to make sure that all... More 

Wlimore, KY
Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed May 14, 2015

I stayed at this hotel after three nights in Disney as I had an early flight out the next morning. The hotel is easy to find in a safe part of town and the exterior of the building is well kept. Check-in was easy and I got to my room quickly. I did not encounter a smoke smell, but there... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you found our internet access speeds to be slow and that your stay was not up to standard. Still, we are happy to know that we were able to provide you with a clean and comfortable place to stay... More 

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