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Extended Stay America - Orange County - John Wayne Airport

2.5 of 5
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4881 Birch Street, Newport Beach, CA 92660
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Extended Stay America - Orange County - John Wayne Airport
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Ranked #15 of 17 Hotels in Newport Beach
A recent review
4 of 5 stars reviewed 1 week ago
kat2751 Ponca City, Oklahoma
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92 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ponca City, Oklahoma
2 reviews
4 of 5 stars Reviewed 1 week ago

If you're looking for a hotel near the John Wayne-Orange County Airport in southern California I can recommend the Extended Stay America. If is especially designed for those staying in the area for a long time as the name implies, but worked well for me for just an overnight as recommended by AAA. Rooms were clean and comfortable and staff... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that there were no restaurants or grocery stores within walking distance. Still, we are pleased to know that we were able to provide you with a clean and comfortable home away from home while visiting the Orange County area. Once... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a couple nights in order to be close to work. The hotel was well worth the price I paid. The room was nice and clean, the TV channel choice was large, and the location of the hotel was not in the ghetto. Far from it, it's in a very nice, low-crime area; I did not worry about... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know your concerns about the internet access at our hotel. We are sorry for this issue, but are happy to read that we provided you with a comfortable home away from home while visiting the Orange County area. Once... More 

Newport Beach, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I am very pleased with the staff and its leadership at the John Wayne Extended Stay Hotel. I have been given a local assignment and this is a great home away from home environment. Yesenia and other key employees have been very accommodating with any request. Hotel management honored discounts as we have extended our stay an additional two months.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for posting such your review. I am glad to read that you were pleased with our staff and that we were able to provide you with a home away from home environment. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Room was excellent, clean &soacious but there was lots of outside noise. Other than that, i didn't use the kitchenette for my overnighter but it looked great. Overall very happy with my stay. Only downside was the $25 dog accommodation fee.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for taking the time to write a review of your stay. I understand your frustration with our pet fee; however, this fee is assessed to cover the additional housekeeping services that we perform after check-out. Still, we are pleased to know that you were happy with your overall stay. Thank you again for sharing your experience with us.... More 

South Jordan, Utah
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am writing this complaint about my experience at Extended Stay of America in Orange County-John Wayne on 3/29/2015. My coworker and I are traveling on business and staying at the John Wayne location. We both arrived at around 3pm and I was able to check in, however, there was not a room ready for my coworker to check in... More 

Was this review helpful? Yes 4
Baton Rouge, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

We arrived earlier than allowed and were taken care of immediately and to our satisfaction. the staff was great and with a smile on their face the entire time. We needed some directions and to help us they even printed the maps. The room was as good as expected and the bed very comfortable. Will come back again in June!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for your glowing review of our property. I'm thrilled that you found our staff accommodating and we were able to take care of your early check-in. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Riverside, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2015

Upon arriving I, I was impressed with the recent renovation to the exterior of the building, but that is where the pleasant comments end. My reservation was for a non-smoking room, but they were completely sold out, and the staff was indifferent to my concerns. I was placed in a smoking room on the 4th floor, the elevator doors opened... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

The feedback provided in your review is much appreciated. The situation you described regarding your stay is truly regrettable. We are very sorry that we failed to provide you a home away from home while you were visiting the area. I am not sure how your reservation ended up as a smoking room, but rest assured I have discussed your... More 

Palm Desert, California
2 reviews
1 of 5 stars Reviewed March 1, 2015

Front desk unenthudiastic and condescending. Room dirty (especially bathroom and kitchen). Shower had a leaky shower head that shot water all over the bathroom and was never repaired. Up-charges for kitchen utensils and plates or bowls. No hotel employees on site between the hours of 12am and 7am.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues you experienced during your stay are completely unacceptable. I apologize that we failed at our mission to provide you with a home away from home experience while visiting the area. Please accept my sincere apologies regarding my front desk staff not providing... More 

Sacramento, California
1 review
1 of 5 stars Reviewed February 22, 2015

Would not recommend this hotel: 1) nonsmoking room stank of cigarette smoke; had to keep the window open. 2) guests request dishes and utensils at the front desk, and take them the room (staff does not do that). 3) safety - I was out with a friend, my husband’s name is different than mine, and I had not notified the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we failed to provide you a clean comfortable home away from home while you were visiting the Orange County area. I discussed your comments with the team, and we will be retraining our staff to properly handle your security concerns as we should not be... More 

Fresno, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

We had to unexpected stay over in Newport Beach and struggled to find a descent priced room. Extended Stay was pleasant, well priced surprise. The team there, especially Russ helped us secure a vehicle we had and even put it right near the office and our room to keep an eye on it. Very nice experience:-) The only reason I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review

Tina - It is so rewarding to read that you had a enjoyable stay with us. Thank you for your comments. I am so pleased to know that we were able to secure your vehicle in an area where you could keep an eye on it. I do apologize for the quality of the linen you received; we will work... More 

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