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The Resort at Pelican Hill

5.0 of 5 22701 Pelican Hill Road South, Newport Beach, CA 92657
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Certificate of Excellence 2014
The Resort at Pelican Hill
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The Resort at Pelican Hill
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879 reviews from our community

Traveler rating
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    72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Resort at Pelican Hill
See the most recent reviews
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I took my family here for the New Year's holiday. 11 people. Six children and five adults. We had a 4 bedroom unit and a 2 bedroom unit for 6 nights. I knew it would be expensive but I expected good service and amenities. I got neither. This might be a good place to play golf but don't bring your... More 

Was this review helpful? Yes 3
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Thank you for taking the time to share your candid thoughts. I regret that your experience fell short of your expectations and our goals. We kindly request an opportunity to speak with you personally to discuss your experience in detail. I will provide the contact information for the Director of Rooms separately in a private message, so we may listen... More 

San Diego, California
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In general, I found the hotel to lack personality & warmth. Some of this is the architecture of the hotel (very spread out and empty-feeling).. part of it also is the complete lack of warmth or sincerity on behalf of the staff. They seemed annoyed whenever you asked something. Our key did not work to our room and the staff... More 

Was this review helpful? Yes 6
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Thank you for taking the time to share your candid thoughts about your visit. While I’m delighted to read that you enjoyed the room and wellness activities offered at the Spa, I am troubled to know that we did not deliver a positive experience for you and your group, as we intend to provide for each of our guests. I... More 

Dallas Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The grounds are fabulous, the rooms luxurious and large. The staff go out of their way for you. Room service breakfast and dinner took at least 60 minutes on all 5 occasions. Housekeeping and communication was lacking. Dirty glasses, room not cleaned in 2 1/2 hour requested window. Turn down service 2 hours later, and had to request vacuuming of... More 

Was this review helpful? Yes 4
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Thank you for taking the time to share your candid feedback. I regret that your experience fell short of your expectations and our goals. Please know that I have personally followed up on the housekeeping and in-room dining comments you provided. Additionally, we would like to take a moment to speak with you to discuss your experience in detail. I... More 

Flagstaff, Arizona
Top Contributor
61 reviews 61 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Villas at Pelican Hill for a family vacation. We reserved a four-bedroom villa and it worked out perfectly. The villas have a separate pool, gym and dining area as well. The kitchen with the villa is fully stocked and we were able to have our meals in the villa. The bulter service is very convenient. They... More 

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El Centro, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I celebrated our 20th Wedding Anniversary and spent a weekend here at Pelican Hill. We did a bit of research using Trip Advisor and had narrowed our choices down to Pelican Hill and Terranea Resort. We ended up choosing Pelican Hill and I registered for the “Exclusive Privileges VIP Status.” As we live relatively local in SoCal,... More 

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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I recently spent 3 nights at this resort. It is truly beautiful and the staff is excellent. The only downside is it's very expensive. it is unique in that you are giving your own bungalow. Our bungalow was over 800 square feet with its own fireplace and a patio overlooking the Pacific Ocean at a distance. It's... More 

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Huntingdon Valley, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently went back to the resort at Pelican Hill. The Resort is incredible. We stayed in the Villas which were very spacious and beautiful. My wife and I are avid golfers and we have played both beautiful courses previously. We were very disappointed in the condition of the South Course. The greens and fairways were well below what we... More 

Was this review helpful? Yes 2
Los Angeles, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed at Pelican for many years. The resort has definately gone down hill. I even looked the resort up online to see if there was an ownership change. They must have made some significant budget cuts. It shows. Here are the issues: 1. They blatantly lied about available American Express room upgrades. I booked $1000 a night 3... More 

Was this review helpful? Yes 5
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Thank you for taking the time to share your candid feedback. I sincerely apologize that your recent visit was less than perfect. Please know that I have followed up with leaders of the departments you mentioned to address the concerns you have detailed in your review. We value your perspective and kindly request an opportunity to speak with you personally... More 

New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2014 via mobile

The property, the view, the public spaces, the rooms are all big and grand. The service is attentive. The location is great for exploring Orange County. Food is good. Recommened For a getaway for several days.

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Santa Fe, New Mexico
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed December 19, 2014

Two words to describe this place: beautiful & exquisite. We had the good fortune of attending a friend's wedding here, and wow, what an experience! We stayed 2 nights in a 2 bedroom villa and by far this is the nicest resort we've ever stayed at. The ONLY criticism I have is that they charge for the in-room gourmet coffee.

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Golf course(24)
  • Ocean views(17)
  • Room service(13)
  • Bedroom villa(9)
  • Crystal cove(6)
  • Pool area(4)
  • Very good(4)
  • Very nice(3)
  • Business trip(3)
  • Good thing(3)

Additional Information about The Resort at Pelican Hill

Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Number of rooms: 332
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Also Known As:
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel
Hotel Style:
#1 Business Hotel in Newport Beach
#2 Spa Hotel in Newport Beach
#2 Luxury Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
#2 Romantic Hotel in Newport Beach

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