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The Resort at Pelican Hill

5.0 of 5 22701 Pelican Hill Road South, Newport Beach, CA 92657
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Certificate of Excellence 2014
The Resort at Pelican Hill
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The Resort at Pelican Hill
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903 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
37 reviews 37 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week in a two bedroom villa with a garden view. The resort and the villa are stunning. The two bedroom villa was very well sized for a family of 5. The staff is warm and welcoming and responsive to all requests. As noted in some of the other reviews, food service is extremely expensive and not entirely... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night here for a business meeting. The room or bungalow where I stayed was very nice and comfortable but a few things kind of bothered me. 1. The fireplace in the room is cool (I'm not even sure if it is a real functioning fireplace) but inside of it was filthy - very dusty and it some... More 

Was this review helpful? Yes 2
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

I appreciate you taking the time to share your feedback, so we may improve upon the unfortunate oversights you kindly detailed here. I apologize if your experience was anything less than perfect. I have personally followed up with our housekeeping and maintenance teams to address your concerns. As your perspective provides us with the opportunity to heighten the overall guest... More 

Ashland, Oregon
Top Contributor
71 reviews 71 reviews
50 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 1 week ago

We love, love, love this hotel. The grounds, restaurants, and the rooms are gorgeous. Location is fabulous. This last visit we noticed that the service standard had dropped. There were major delays in deliveries of room service, some of the staff didn't have answers to basic questions, etc. Maybe we caught the hotel in a transition of new hires, but... More 

Was this review helpful? Yes 2
Orange, California
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Participated in a girlfriend reunion this past Valentine's weekend. Three of us stayed in one suite. Suite decor was beautiful & very clean. Overall, this hotel is stunningly beautiful & pristine with amazing ocean views and very memorable. HOWEVER, the service was disappointing. Following are some of the service issues we experienced: Room wasn't ready until 5pm for check in.... More 

Was this review helpful? Yes 5
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Thank you for taking the time to share your feedback here. While I’m pleased to read that you enjoyed your visit, I’m disappointed that we did not deliver a positive service experience for you, as we intend to provide for each of our guests. I have personally followed up with our management of each area to discuss the comments you... More 

Suffolk, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Just an amazing place. I spent three nights in an ocean view bungalow and this was a first class experience all the way. The staff is friendly and helpful, the hotel is beyond gorgeous and the rooms seem to have been constructed with the objective of recreating an Italian villa with cost being no object. I am very familiar with... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a 2 bedroom villa the week after New Years 2015. This is a very quiet time of the year and was perfect for our family. It is an enormous resort and there are 2 separate areas to stay . The Villas and the bungalows. The Villas are away from the main resort area so you do feel... More 

Was this review helpful? Yes 3
Region of Waterloo, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was here for a business conference, and found the hotel to be very large and with excellent amenities. The staff were very friendly and for such a large hotel, the valet service was very quick and efficient. The room was very clean and suitable for my needs.

Was this review helpful? Yes 1
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First ocean view turned out the view of the parking lot and bungalows. We ordered room service at 7:30 and at 10pm was told it's gonna be another half hour. Territory is just a big parking lot with a golf course. Huge grounds yet no place to walk around and enjoy the view. Service is below average , in the... More 

Was this review helpful? Yes 6
PelicanHillResort, General Manager at The Resort at Pelican Hill, responded to this review

Svetlana, Thank you for taking the time to post your feedback about your stay with us. I sincerely apologize that your experiences were less than perfect. Please know that what you encountered is the exception, and not the rule. Based upon your comments, I have personally addressed your concerns regarding room view, in-room dining and restaurant service with each department... More 

Orange, California
Top Contributor
56 reviews 56 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and stayed here for a business conference and thoroughly enjoyed the pampering and luxury. It is expensive but worth every penny. The amenities and were incredible. Good location next to beach. Professional staff that understands professional standards and courtesy. The bed was a little hard. That is my only complaint. Rooms and amenities were outstanding. Spa was great.... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fabulous resort, great service but not walking distance to the beach. The villas are set into well established vegetation and the ocean view is spectacular. The coliseum pool is heater with spectacular views of the sunset. The villas are quiet and large with vaulted ceilings and a gas fireplace.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Golf course(24)
  • Ocean views(17)
  • Room service(13)
  • Bedroom villa(9)
  • Crystal cove(6)
  • Pool area(4)
  • Very good(4)
  • Business trip(3)
  • Good thing(3)
  • Top notch(3)

Additional Information about The Resort at Pelican Hill

Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657
Phone Number:
Location: United States > California > Orange County > Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Number of rooms: 332
Reservation Options:
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Also Known As:
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel
Hotel Style:
#1 Business Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
#2 Romantic Hotel in Newport Beach
#2 Luxury Hotel in Newport Beach
#2 Spa Hotel in Newport Beach

703 photos of this hotel

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Amenities (49)
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Bungalow Guest Room (26)
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Bungalow Guest Room Suite (64)
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Camp Pelican Pool (3)
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Coliseum Pool (21)
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Four Bedroom Villa (98)
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Villa Pool (8)

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