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All 27 Napa hotels

Napa Valley Hotel & Suites

2.0 of 5 Hotel   |   853 Coombs Street, Napa, CA 94559
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Napa Valley Hotel & Suites
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Ranked #27 of 27 Hotels in Napa
A recent review
3 of 5 stars Reviewed November 16, 2014
ianfw2014 West Sussex, United Kingdom
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169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montgomery Creek, Ca
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Not as described when reserving online. I reserved their King Jacuzzi suite on the third floor. When we saw and smelt the room we knew that the online site had scammed us. The Jacuzzi was a small bath tub with 4 jets, barely big enough for me 5'8 and 140lbs to get in, more less my husband. The tub was... More 

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031397
Top Contributor
136 reviews 136 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed January 22, 2015

I booked 5 rooms for my husbands 50th birthday celebration with friends. Each room was put in the individuals name. Upon check in, the girl at the counter took the guests charge card (debit) to make a copy and secure incidentals. Unfortunately, they charged my card for all the rooms! (My husband checked our bill 1 week later.) I called... More 

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napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your comments. I’m sorry that your room wasn’t to your liking and that you experienced a billing error. I’m glad to hear that the billing issue has been corrected, but please feel free to contact us directly if any issue remains unresolved. We take pride in providing a great guest experience and clearly let you... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 28, 2014

Not great for how expensive. We didn't have our third night planned so it's our own fault. Smells terrible And there are hairs from other customers in the bathroom:( the girl at the front desk was very nice and this has no reflection on service, just rooms. No parking either. Don't stay if you can afford a $200 night elsehere.

Was this review helpful? Yes
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for commenting. I’m pleased that you experienced great service at our hotel, but I apologize that some housekeeping and other issues were detractors in your stay with us. We take pride in providing the best value in the area and satisfying our guests. I regret that we couldn’t completely satisfy you and hope you’ll give us... More 

West Sussex, United Kingdom
1 review
3 of 5 stars Reviewed November 16, 2014

Got this hotel via Napa visitor centre, who were very helpful, convenient for all things in Napa itself, wine train, eating etc. Great for touring round area. Car parking a little tight. Gary most helpful on front desk.

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napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your kind words. I’m glad the recommendation of the Visitor’s Center worked out for you so well, and I’m pleased we could provide excellent accommodations and great service. We take real pride in providing the best experience in the area and look forward to meeting your needs again soon. It was a pleasure having you... More 

Sacramento, California
Top Contributor
79 reviews 79 reviews
4 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed September 16, 2014

We decided to stay here because it was the only place we could find under $400/night in the area and because it was close to where we were going to take a 6am hot air balloon trip that next day. 'You get what you pay for' comes to mind with our experience. The location is in the center of town... More 

Was this review helpful? Yes 2
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in our hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make... More 

Denver, Colorado, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 25, 2014

The hotel was clean, fairly updated, and a great location! Walking distance to lots of restaurants & bars. The staff was nice and helpful. The "sleeper sofa" was not a true sleeper sofa, but a thick pad that sits on the floor. I would not recommend this type of room for more than 2 people!

Was this review helpful? Yes 4
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your kind words. I’m pleased that you enjoyed your stay at our clean, updated and well-located hotel. We appreciate the opportunity to serve you. I hope you’ll make us your first choice anytime you’re in the Napa Valley, no matter how many people are traveling in your party. We have great accommodations that are right... More 

Half Moon Bay, California
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

Gray and his entire staff are awesome. Based on my traveling needs, they put me in the suite, which was fantastic! I deeply appreciated by all the help and professionalism that the staff offered. They were really committed to making my experience in Napa very special. The suite was designed in a very modern fashion while being comfortable. When I... More 

Was this review helpful? Yes 4
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your kind words about your great travel experience. I’m glad you liked our suite. No matter your traveling needs, we have accommodations that are right for you. I hope you’ll make our Napa Valley Hotel your first choice anytime you’re in the area, and we look forward to having you stay with us again soon.... More 

Senior Contributor
48 reviews 48 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 8, 2014

Visited Napa for the first time in April with my dad. Although this hotel is small, and somewhat outdated, it is in the perfect location. You can easily walk downtown or to the Oxbow Market, and there are many great restaurants close by. The front desk staff - Gary and Ramona - were so helpful. They gave us tips on... More 

Was this review helpful? Yes 2
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for your great comments about this hotel and the Napa Valley in general. Now updated, our hotel is better able to meet the needs of any kind of traveler. We know you’ll be even more satisfied when you visit us again, and I hope we have the privilege of serving you again every time you’re in... More 

New York
Top Contributor
50 reviews 50 reviews
39 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 30, 2014

There must have been something going on in the area when we were there as the rooms were 250/night! That would be okay if it were more of a traditional hotel, but this is basically a 60s style Motor Inn: only two levels in the style of an old school Holiday Inn. Sure, there has been an effort to update... More 

Was this review helpful? Yes
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for staying multiple nights with us during a very busy time. I’m pleased that your experience with us was mostly positive. I’m disappointed, however, that you wouldn’t choose us again. Our hotel has been, recently, updated to meet the needs of guests better, and we look forward to you trying us again. If you decide to... More 

10richierich
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 30, 2014

ok...first of all, the place is very good....be clearly not perfect..... we were there last week... it is cheap, right in the center of downtown napa, and walking distance from bars and restaurants. the rooms have comfortable beds (hard to find in cheaper hotels.) i'm a flat pillow guy....they had some flat pillows on the bed. the alarm clock/radio volume... More 

Was this review helpful? Yes 2
napavalleyhotelandsu, Webmaster at Napa Valley Hotel & Suites, responded to this review

Dear Guest, Thank you for staying with us. You’ll be pleased to know that our hotel has been updated in many ways since your stay, and we’re even better equipped to provide a positive/better guest experience. Our goal is to meet the needs of every guest while providing the best value in the area. I hope you’ll try us again... More 

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Additional Information about Napa Valley Hotel & Suites

Address: 853 Coombs Street, Napa, CA 94559
Location: United States > California > Napa Valley > Napa
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Napa Valley Hotel & Suites 2*
Number of rooms: 45
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Also Known As:
Napa Valley Hotel And Suites
Napa Valley Hotel Napa
Travelodge Napa
Napa Travel Lodge
Napa Travelodge
Travel Lodge Napa
Napa Valley Hotel & Suites CA

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