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BEST WESTERN PREMIER Ivy Hotel Napa

3.0 of 5 4195 Solano Ave, Napa, CA 94558
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BEST WESTERN PREMIER Ivy Hotel Napa
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BEST WESTERN PREMIER Ivy Hotel Napa
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477 reviews from our community

Traveler rating
    144
    187
    88
    33
    25
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76
238
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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    (477)
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    (100)
  • Jun-Aug only
    (125)
  • Sep-Nov only
    (157)
  • Dec-Feb only
    (95)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My family and I enjoyed our stay! We had 5 rooms and every one of them was clean, new decor and carpet, and comfy beds. We travel to Napa every December for our family's Christmas party. We've stayed a quite a few places and we really enjoyed our stay here. Looking forward to next December here again.

Was this review helpful? Yes
Woodland, California, United States
2 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

the beds were noisy and uncomfortable, pool area was closed, no vending machines. The website clearly states that there is a bar/lounge restaurant but there isn't. Was expecting more. I'll stay at my usually hotel next time. Also the wifi is slow and tv cut out many times

Was this review helpful? Yes
bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear MIB0474 Thank you for taking the time to share your review. I am truly sorry that you were disappointed with your stay and that the room did not meet your expectations. We will be going through a major change this year and replace all mattress. Also I apologize that on the days you were staying here, we had our... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This place is overpriced. The beds are hard and uncomfortable. The pool and spa were closed, there is no vending machine or soda machine but you can pay $2 for a can or some m&m at the front desk. The website lists a restaurant, there is no such thing here. I am not sure what is "premier" about this place.... More 

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bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear Hmwright6 Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, the Pool and Spa was indeed under maintenance and we have opened it back effective 01.28.14. It... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Great hotel for the price and proximity to Napa and surrounding areas. Only problem was the shower and I did not complain so i can't say if they could have fixed it. Otherwise it was very nice, breakfast was decent, staff was efficient.

Review collected in partnership with Best Western

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bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear nancysD1107LM Thank you for your feedback. We are happy to hear that you found our service to be efficient though we are very sorry to hear of the areas where we fell short. We pride ourselves in providing a consistently clean and well maintained accommodation. Your feedback will be put to good use towards that end. We are sorry... More 

Auburn
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just walking down the hallway heading to check into our room, I noticed most of the wood doors were pretty banged up and scratched and in need of some attention. When we checked in to our room, I noticed right away that it needed a major cleaning. I am a germaphobe so I carry chlorox wipes with us. We, my... More 

Was this review helpful? Yes 1
bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear rstronti We would like to apologize to you for any inconveniences that might have had during your stay with us. We wish these items were brought to our attention at check in or during your stay so they could have been handled in a prompt manor. We are available 24 hours a day to my staff and for all... More 

Orange County, CA
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't recall the beds making so much noise on our first stay a few years ago after the remodel. The bed comfort is ok, but if you toss and turn, it makes so much noise its hard to sleep. It's a great value for the area, but not if you can't sleep. We will only return if the mattress... More 

Was this review helpful? Yes
bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Greetings Chinadoll418 – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We have taken your comments into consideration about the mattress being squeaky when one moves. What we have done... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I booked this hotel for a reward trip for 10 of the top performers in my company. I was a bit concerned but had been impressed staying at the newly remodeled Best Western in SF and decided to give this a try. The hotel was really a great fit. The location was perfect. The rooms were nicely renovated and the... More 

Review collected in partnership with Best Western

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bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear Jenny V. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us on 707.253.9300 Sincerely GM More 

San Francisco, California
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for our New Year's Even Wine Country getaway and it was very comfortable. This was our second stay, after our staying here the first time a couple of years ago. We were impressed by the boutique style contemporary furnishings the first time around and so we opted to return this year during the holiday season. We stayed... More 

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bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear Soulfultrvlr. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Oh yes, the corner trim tile that you mentioned was missing in the bathroom, its all fixed now. Hope to see you again. Just call the hotel and... More 

Santa Ana, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This was a very good value. The staff was pleasant, rooms clean and welcoming. It is easy to find and it is on the main road. And within driving minutes to downtown Napa, the wineries, parks and good hiking trails. Breakfast was decent and much better than the usual continental breakfasts elsewhere. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear SarahC. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Sincerely GM More 

Oceanside, California
Top Contributor
85 reviews 85 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at many BW hotels all over the world. This one being the only premier in all of CA, left me wanting. There was friendly service, but no special service. There were no bottles of water in the room. The vanity in the room was chipped and stained. They used cheap pressed engineered marble and I tell you... More 

Was this review helpful? Yes
bestwesternivyhotel, General Manager at BEST WESTERN PREMIER Ivy Hotel Napa, responded to this review

Dear Anita L Thank you for sharing your experience. I am truly sorry that there were some forgotten details from our team and that the breakfast was not up to your standards. I am addressing your comments so we can improve in the future. I hope that you will return so we can recoup your confidence in us. Kind regards... More 

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Additional Information about BEST WESTERN PREMIER Ivy Hotel Napa

Address: 4195 Solano Ave, Napa, CA 94558
Phone Number:
Location: United States > California > Napa Valley > Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PREMIER Ivy Hotel Napa 3*
Number of rooms: 115
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
BEST WESTERN PREMIER Ivy Hotel Napa Napa Valley, CA
Hotel Style:
#13 Family Hotel in Napa

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