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Andaz Napa

4.0 of 5 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
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Certificate of Excellence 2014
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Andaz Napa
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Andaz Napa
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We booked our stay at the Andaz prior to the earthquake in August 2014, and kept in contact with the booking agent as to the status of our stay up until late November. Luckily for us, the reservation was for the opening day of 15 December 2014. This was our splurge hotel for our holiday, and I really didn't want... More 

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New York City, New York
Top Contributor
83 reviews 83 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay, with my family and the location is perfect, you can park your car and goes around to the city of napa with no car you have access to all restaurant and bar. the room are nice the need more attention because some amenity they don't work very well. All the person are professional

Was this review helpful? Yes
19 reviews 19 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 3, 2014

I stayed at the Andaz in February and had an amazing stay. I'm annoyed as others mentioned because I was suppose to stay there October 8-13. No one notify me that the hotel was closed till a week ago. Luckily I was following them on Facebook and book another hotel just in case they weren't up and running. I would... More 

Was this review helpful? Yes 4
Chandler, Arizona
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 22, 2014

Much like the others noted here, we received no indication that there was any problem with the hotel, even receiving "looking forward to your upcoming visit" emails the week before our Sept 16 arrival. Imagine our shock and surprise to drive up to the hotel entrance on the 16th to find yellow tape across the entrance and no one on... More 

Was this review helpful? Yes 7
Solon, Ohio, United States
15 reviews 15 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 19, 2014

My wife and I were very excited for our trip to napa. We had been planning for nearly a year. We were both saddened to here about the earthquake and subsequent damage to the entire area. We called the hotel in August and were delighted to hear that the hotel was ok and our reservation for October would be held.... More 

Was this review helpful? Yes 5
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 18, 2014

'd love to give this place a good review, but they failed before we started.... My husband and I were booked to stay September 8-10. Unfortunately, when the earthquake hit, this was one of the few properties that was closed because of damage. What is bothersome is that we received no notification that the hotel was closed. We found out... More 

Was this review helpful? Yes 5
AndazNapaManagement, Manager at Andaz Napa, responded to this review

Dear Jennifer M., First of all, we thank you for sharing your comments with us, as it is from guests’ reviews that we are able to learn and grow as a hotel. We apologize for any frustration or inconvenience we may have caused you regarding your reservation at the beginning of September. After the earthquake, we began working diligently to... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2014

We stayed @ this wonderful Andaz (Hyatt) in Napa just before the earthquake in August. We loved our spacious room with living room & great bathtub in the bedroom & large bathroom & comfortable bed & pillows. Staff downstairs & waiters @ the restaurants are friendly & helpful. We booked a great winery tour suggested by the nice lady @... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 14, 2014

I loved this hotel, very cool boutique style with spacious rooms and super modern bathrooms. I wish I could give the restaurant the same critique. The waitress could never get our order straight, and by the time she did one of us had already finished eating. We were in close proximity to the restaurants so they were in walking distance.... More 

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14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 11, 2014

I had a wonderful experience at the Andaz. It's perfectly located downtown walking distance from tons of amazing restaurants and shops. They also greeted us with wine when we checked in which was wonderful. Our room was wonderful, very large and spacious with a separate living room area The bed was comfortable. My only complaint was that it was a... More 

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Taos, New Mexico
Top Contributor
96 reviews 96 reviews
44 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 11, 2014

I will first say that I have loved this hotel in the past. I had confirmed a room here for Sept 8-10, I was not informed by any member of the Hyatt team about the closure. I contacted "My Hyatt Concierge", the "Hyatt Concierge" on Flyertalk and Hyatt customer service about my reservation. The only answer from anyone was to... More 

Was this review helpful? Yes 4
AndazNapaManagement, Manager at Andaz Napa, responded to this review

Good Afternoon, Thank you for submitting your review. We sincerely appreciate your feedback so we can learn and improve as a hotel. First of all, we would like to assure you that we absolutely do value you as a guest and thank you for choosing Hyatt and Andaz for your past travels. After the earthquake at the end of August,... More 

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Additional Information about Andaz Napa

Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Location: United States > California > Napa Valley > Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA
Hotel Style:
#1 Green Hotel in Napa
#1 Luxury Hotel in Napa
#2 Family Hotel in Napa
#3 Romantic Hotel in Napa
#9 Business Hotel in Napa

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Room/suite (146)
Bathroom (54)
Hotel & grounds (44)
View from room (11)
Dining (8)
Business center/function rooms (1)
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Amenities (28)
Loft with Rotating Television (48)
Loft with Tub by Bed (53)
Restaurants and Bars (26)
Standard King Room with Balcony (38)
The Hotel (36)

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Hotel & grounds (14)
Dining (3)
Room/suite (6)
Business center/function rooms (1)
Bathroom (1)
Other (4)
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