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1450 First Street, Napa, CA 94559-2843
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Reviews you can trust: Business

100% Do not recommend
3.0 of 5 stars 2 reviews
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Business (2)
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What a shame
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3 of 5 stars
travlinman2   1 contribution
travilinman2
Oct 22, 2009 | Trip type: Business

I have stayed in this hotel two times. The first time my wife and I stayed here the food and service were excellent. The chef came to the table and talked to us and checked on how everything was. The second time was last week. It was very poor; while the front desk was very courteous and the bell staff was great too, the restaurant staff was unwelcoming and the chef was very cold. I am guessing that you have a new chef. The "sous chef" was agressive and not kind to his staff; we could hear him at the back of the dining room. Then we had the misfortune of running into the GM at check out. I didn't get her name nor did I wish to speak with her, so very rude, I've never seen someone berate her staff in such a way as to make it seem that she was caring all the while belittling them. If this were one of my employees I would have serious reservations about her, and putting her in front of guests. Her poor attempt at southern charm was offending as I am from the south. In... more

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2 of 5 stars
greengardener   6 contributions
los angeles
Aug 9, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

This hotel is only a few weeks old and clearly they have problems that need to be worked out. I returned from a day of working to find that at 5pm my room had still not been cleaned. When I called the front desk they said they would send someone - the maids were still in the hall going from room to room at 5pm. Since I needed to get ready for the evening I said no - but would they take off something on the room rate. They said they could not but could only offer me a free continental breakfast. Not what I would say the equivalent of having a dirty room and unmade bed.

When I came back to the room after dinner I turned on the Tv - which did not work. I called the front desk again and they said they would send someone up. In the meantime the maid turn down service ran the bell. the bell was a shrieking alarm that sounded like a fire alarm. Extremely loud.I thought we were evacuating the hotel. When I opened the door the maid tried to explain that I was in a handicapped room...
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Management response from
AVIANapaGM, General Manager

Dear Valued Guest, I am very sorry to learn of the experience you had at our AVIA Napa hotel. I understand that only being open a month, does not excuse poor customer service. I do want to let you know that we are committed to enhancing our guest's experience with us by providing excellent customer service and are clearly still...

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AVIA Napa Also Known As

  • Avia Hotel Napa
Address: 1450 First Street, Napa, CA 94559-2843
Napa Hotels AVIA Napa
4.5/5.0
2