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Residence Inn Palo Alto Mountain View

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1854 El Camino Real West, Mountain View, CA 94040
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Residence Inn Palo Alto Mountain View
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Residence Inn Palo Alto Mountain View
Residence Inn Palo Alto Mountain View
Residence Inn Palo Alto Mountain View
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94 reviews from our community

Traveler rating
    21
    41
    17
    7
    8
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25
6
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49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rothesay, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Residence in Palo Alto Mountain View is very conveniently located right on El Camino Real, which is the main street for pretty much anything anywhere between San Jose and San Francisco. I've stayed here 4 times already in 2015 and the hotel has a number of great features. The rooms are very quiet, the staff is incredibly friendly, helpful... More 

Was this review helpful? Yes 1
Bangalore
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good place to stay. Rooms are really good with kitchen and dining table. Breakfast is also good. Only thing is the place is not very kid friendly. They don't have kids play area and other facilities for kids.

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Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed at this Marriott for about 90 days and were treated badly. I am a Gold Marriott member, but still I could sense very curt behavior from most of their staff, especially their Manager (Amy). I could evidently see Caucasians being treated with much more respect. Will give you some instances: While having breakfast, the milk in their counter... More 

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Atascadero, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2015

Very pleasant sleeping. Large rooms, felt like an apartment. Would definitely return. Full size kitchen and bar stools allowed for having friends over to eat, drink and enjoy time with. Parking was free and easy

Was this review helpful? Yes 1
MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review

Hello and thank you for taking the time to review our hotel. We are pleased that our suite accommodations met your expectations and you were able to relax in your room with friends. My staff always enjoys hearing about great guest stays and I will be sure to inform them of your comments. Safe travels and we hope to host... More 

Saint Charles, Missouri
Top Contributor
135 reviews 135 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 3, 2015

Stayed here for business. The check in process was easy and the front desk clerk was very welcoming. This is an older Residence Inn, in which you enter the room from the outside. These properties are usually dated and showing signs of their age, however, this property seemed well maintained. The room looks like it has been updated at some... More 

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MtnView_ResidenceInn, General Manager at Residence Inn Palo Alto Mountain View, responded to this review

Hello and thank you for reviewing our hotel! I am glad that our hotel and staff service met your expectations. We really strive to keep the property clean and ensure our guests receive great customer service; safe travels and we look forward to having you on your next visit to Mountain View! More 

Washington, DC
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 6, 2015

I stayed here for two nights. The carpet in my room was so dirty that I kept my shoes on all the time. The carpet in the dining room area was filthy. I didn't want to think what the kitchen might have looked like! The workout room was also filthy without any towels or water cups. And here the kicker... More 

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2014

This is a decent and functional hotel near Mountain View and Palo Alto. There is nothing truly exceptional about it, but the suites are simple and functional. From the outside, this hotel doesn't look like much. It is right on El Camino (which can be a little noisy). It is conveniently across the street from Panera, Walgreens, Starbucks, Jamba Juice,... More 

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Carlsbad, California
Top Contributor
155 reviews 155 reviews
16 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed December 10, 2014

We had a very pleasant two-night stay here. Very clean and spacious with a full kitchen, essentially like being in a studio apartment for a few nights. The bed was also quite comfortable and the shower head in the bathroom was outstanding (may be a random thing to put in here but I love a good showerhead!). The staff was... More 

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Sofia, Bulgaria
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2014

I've been staying in this hotel since 2007 when visiting Palo Alto on business. In general I'm happy with the hotel. I'm giving it 3 stars for service, not because of "bad" service, but more due to lack of services offered. Rooms are well maintained. Some A/C units are noisy, but management is helpful with providing another room if that... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 5, 2014

I am disappointed in how the staff handled my concerns about bed bugs, and I will no longer be staying at this hotel. I have stayed at this hotel for 50-100 nights in the past few years and would have expected much better treatment than this. I stayed at the hotel in mid-October, 2014 and woke up several nights with... More 

Was this review helpful? Yes 4
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