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Residence Inn San Jose South/Morgan Hill

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18620 Madrone Parkway, Morgan Hill, CA 95037
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Residence Inn San Jose South\/Morgan Hill
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86 Reviews from our TripAdvisor Community

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Pittsburgh
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stay at a lot of Marriott properties when I travel and I have to say that this hotel is probably the poorest of the Marriott hotels I have stayed at in about 5 years. I stayed at the Courtyard next door (sold out while this hotel had many rooms avail) and that is on par. This RI is close... More 

Helpful?
Thank sanjivsingh
Tammy N, Front Office Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Once again, thank you for choosing to stay here with us at the Residence Inn by Marriott San Jose South/Morgan Hill and for your loyalty to Marriott hotels. We hope... More 

Burnaby, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is located within walking distance to a Chipotle, a 24-hour Wal-Mart, a Target store and many restaurants. While the hotel itself had seen better days, I can overlook that given the nice hot breakfast and the nice staff, particularly Stephanie and Phillip.

Helpful?
Thank EMayer2008
Karen M, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

We appreciate you taking the time to comment about your stay. Our team works hard to meet the needs of all of our guests and I am happy to hear that Stephanie and Philip exceeded your expectations. Safe Travels and we hope to see you again soon! More 

Taipei
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 8, 2016

Just like I mentioned I would in an earlier review, I returned to stay in this hotel during another one-week business trip to Morgan Hill. The staff remains friendly and the room was still clean and comfortable. My only negative comment is that the carpet in the main hallways looks a bit worn. The Location: Conveniently located off 101 and... More 

Helpful?
Thank Ray C
Karen M, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Thank you for taking the time to comment about your stay Ray C! I will share with the team your positive comments. Our hotel is specifically designed to needs of our guests staying for a week or longer and I am happy to hear we met your needs. I too am a fan of the local wineries -a hidden gem... More 

Olympia, Washington
2 reviews
5 of 5 stars Reviewed January 5, 2016 via mobile

We stayed in a 2 bedroom, 2 bath suite with a fireplace. It was very clean, beds were very comfortable. We were traveling as a family with 2 teenagers and one slept on the hideabed in the living room so everyone had some space of their own. There was also a full kitchen and table for dining. There are several... More 

Helpful?
Thank AliciaLovesToTravel
Karen M, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Thank you for all your kind words AliciaLovesToTravel! I am so happy to hear that the two bedroom suite and he amenities at the hotel fit your family needs. We hope to be able to host your family again in the future - Safe Travels! - Karen More 

Los Angeles, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 31, 2015

stayed at this hotel because Courtyard next door was booked. room smelled of pet urine which was disgusting. pet next door barked at night every time someone stepped into the hallway. only plus was complimentary breakfast but that was pretty sparse with bagels, toast, fruit, oatmeal and cereal options. close to many restaurant options and in and out burger steps... More 

Helpful?
Thank mjongjar
Karen M, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

mjohnjar, I am sorry to hear that you did not have a positive experience at the hotel. Our team works hard to exceed all of our guests expecatations and it sounds like we fell short during your stay. If you are ever in the area again, I would appreciate if you could give us another try. Happy Travels. - Karen... More 

San Francisco, California
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed November 19, 2015 via mobile

We recently stayed here for my daughter's soccer tournament in Morgan Hill. We had a two bedroom suite, and it was quite spacious and well appointed. Breakfast was complimentary - standard fare but sufficient. The swimming pool is definitely on the smaller side.. The staff was very friendly and helpful. All in all, a good place to stay for families... More 

Helpful?
Thank 908Laura
Kamrar, Iowa
Level Contributor
15 reviews
4 of 5 stars Reviewed October 14, 2015

Everything seemed very clean and no strange smells. The bed was so soft and comfortable. I loved it but my husband hated it. The sofa and chair in the living room area were very hard and uncomfortable though....surprising the pull out bed in the sofa wasn't as bad as I expected. The continental breakfast in the morning was delicious! Lots... More 

Helpful?
Thank ambjane17
Exeter, California
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 13, 2015

I had to stay in Morgan Hill for a wedding. This is probably the most expensive residence inn I have stayed at in a while. Based on reviews I didn't expect much. Arrived early, Alex was very helpful about an early check in and was a great staff member. The hotel hallways had a very funky smell that stayed there... More 

Helpful?
Thank Chris T
Taipei
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 4, 2015

I stayed at this hotel during a one-week business trip. The staff was friendly and the room clean and comfortable. The Location: Conveniently located off 101 and near several fast food restaurants and a Walmart. If you walked across the 101, there was a Starbucks and a shopping center. If you are inclined, there are lots of wineries in the... More 

Helpful?
Thank Ray C
Luke H, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello, Thank you for taking the time to review us! It is always nice to hear that your business trip was a success and we provided a relaxing stay. I agree, it is a convenient location and close to many places to get lunch and dinner. I will make sure to pass on the positive comments about the staff. We... More 

Washington DC, District of Columbia
Level Contributor
108 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed September 23, 2015

Stayed here for about a week while commuting into San Jose. Overall it was okay, but the property could probably use a refresh. My room (228) was a bit worn. The carpet had a big stain by the sofa, the drain in the bathroom sink was very slow and the microwave clock couldn't be reset from the previous tenant who... More 

Helpful?
1 Thank Windsor999
Luke H, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello, Thank you very much for taking the time to write a review. We appreciate you letting us know how we can improve and I have shared your findings with our maintenance team. I agree we are centrally located to many different shopping centers. In walking distance are many eateries and stores to get all the essentials when traveling. We... More 

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