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Residence Inn San Jose South/Morgan Hill

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18620 Madrone Parkway, Morgan Hill, CA 95037
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Residence Inn San Jose South/Morgan Hill
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Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
Residence Inn San Jose South/Morgan Hill
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70 reviews from our community

Traveler rating
    24
    26
    15
    2
    3
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19
14
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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usa
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

Luke, assistant manager was exceptional. Very helpful and polite. Enjoyed our one night stay Suite was very comfortable. Plenty of parking. All the staff was helpful Kid friendly place Lots of restaurants. Try the Vietnamese place. Avoid the Indian

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Kaysville, Utah
Top Contributor
235 reviews 235 reviews
52 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 17, 2015

This was a convenient place to overnight on our way from San Jose airport to Pebble Beach. They have two bedroom suites for $300 which was reasonable. It is about 25 minutes from San Jose and one hour from Pebble Beach. Rooms are fine. Dated but fine. Free breakfast. All in all, a fine place to stay.

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Sacramento, California
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 17, 2015

We recently stayed here and we highly recommend this property. We chose this hotel because we had stayed here several years ago and were pleased. Once again, we were happy. The young man who checked us in, Alex, was very friendly and personable. Check in was quick and easy. The room was very clean. We had a room with two... More 

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Paris, France
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

On ourway to LA from sacramento. Stayed here as we planned to rest before driving down to LA. Lucky we book the hotel becoz the traffic was too heavy. I booked the hotel online and request for a room at the ground floor. Everything was smooth. We had a wonderful stay and the breakfast was good . Its near Gilroy... More 

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Zachary G, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Saraab_123, We are delighted that you were able to rest on your way to LA. Thank you so much for offering your feedback, and we are pleased your experience was smooth. Please consider our property again when your travels bring you back through the area! More 

Bellingham, Washington
Top Contributor
275 reviews 275 reviews
38 hotel reviews
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed November 10, 2014

Good front desk service, good maid service, and a well above average breakfast buffet with things like real eggs, and a different breakfast meat and different potato dish each morning of the three we were there-- all cooked from scratch. Additionally, there was the usual choice of breads, bagels, cereal, fruit and DIY waffles. But yes, a few aspects of... More 

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Zachary G, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hi UnrepentantFoodie! Thank you for taking the time to give us your feedback regarding your recent stay. We are very sorry that your linen, and perhaps other items, did not meet your expectations. As we hold ourselves to the Marriott standard, we want you to know we have already begun the work to correct the issues with our linen and... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2014

I stayed at this property in a studio suite with a king bed. The room was clean and comfortable but the air conditioner was a bit noisy and my kitchenette was missing a few key pieces needed to cook a meal. I had to go to the desk and request a frying pan and a spatula. These were both delivered... More 

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Zachary G, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Greetings Yourhandinmine! Thanks for your feedback! We greatly appreciate your time, and we will certainly use your feedback to improve and encourage our staff and our service. Thanks again! More 

Los Angeles, California
Top Contributor
396 reviews 396 reviews
47 hotel reviews
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed November 2, 2014

Typical, older Residence Inn. Room interior is dated - furniture is a bit beat up and dated as are kitchen cabinets, bath. But it's clean except for some stains on carpet and furniture. Bed is ok. Breakfast was good - real eggs and biscuits with sausage gravy. One end abuts the freeway - noise at that end may be bothersome... More 

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Zachary G, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hi Foodie-in-lalaland! We thank you for sharing your recent experience with us. Please rest assured that we are addressing your negative concerns and praising with our staff your positive. I hope that you will stay with us again when your travels bring you back to the area! Thank you again for your feedback, as it helps our staff improve the... More 

Ventura, California
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 31, 2014

We stayed there after a couple of weeks road trip to the Northwest and was on our way back home. While several things were missing from the room that we had to request, luggage rack and second remote, the room was nice. However, you could tell it was a worn. The bed was really soft and the furniture worn. The... More 

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Zachary G, Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello Sandy L! Thank you so much for taking the time to share your experience. We take pride in assuring our hotel is clean and in a fully operable condition. We want to apologize for the inconvenience you experienced during your stay. We have already shared your review within the appropriate areas to assure this does not happen again! Rest... More 

huntington beach, ca
Contributor
19 reviews 19 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 13, 2014

Stayed at 3 Residence Inns within a 10 day period: this one, another one in South San Francisco, and also Camarillo. This one was the BEST one. Why? Because right from the beginning, the front desk personnel was welcoming and helpful. We were thanked for being premier members, received a "welcome basket', and later were asked if the room met... More 

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Zachary G, Guest Relations Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello Surfcitytraveler! Thanks for reviewing us here on TripAdvisor! We thank you for your patronage, and we are always open to feedback. We are also thrilled to hear you enjoyed your stay! We will use this information to improve and encourage our staff to reach for the ultimate standard in guest service and cleanliness. Thanks again for choosing Residence Inn... More 

Sacramento, California, Usa
Top Contributor
298 reviews 298 reviews
29 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel is located in the Morgan Hill area of the San Jose region just off the freeway. Free parking is onsite and shared with the other Marriott property next door. Parking can get full. Staff is slow but friendly as checkin took about 15 minutes. Staff was helpful to provide the necessary guidance to the amenities of the hotel.... More 

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Zachary G, Guest Relations Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Dear Denny T, Thank you for taking the time to utilize TripAdvisor to review your stay at our property. We do see where there were missed opportunites to accomodate and produce flawless execution of our guest services. Please know that we have already corrected the causes of your two most noted issues, and you should not expect to have these... More 

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