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Hotel Pacific

300 Pacific Street, Monterey, CA 93940
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Hotel Pacific
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855 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dusseldorf
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Pacific Hotel was undergoing renovation when we were there. Thus, the experience may be different at other times. The front office had been moved to a guest room and was hard to find. The personnel was friendly but lacked that bit of warmheartedness that makes you feel welcome and at home. The same is true for the breakfast room.... More 

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Tulsa, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I spent one evening at the Hotel Pacific while on our honeymoon, and despite the hotel being in the middle of some reconstruction, the experience was very pleasant. The staff was very friendly and accommodating, and our room was great! The room was a loft style with a spacious bathroom, kitchenette, and even a fireplace! The balcony... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Alex, A belated congratulations to you and your wife! We are very pleased you decided to stay at Hotel Pacific to celebrate your very special occasion. To hear that our staff took the extra step to recognize your celebration is music to my ears. I do want to take a second to let your know that we are working... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We had a Junior suite which was a lovely spacious modern room with everything you could need in it. Hotel has a great location & overall I would highly recommend it. However the management could improve the check in process by giving more information on the hotel & town & the breakfast needs improvement - would suggest some cheeses, more... More 

Was this review helpful? Yes
Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Dianne, It is a great pleasure to read when our guest take full advantage of our amenities and an even better feeling when we get suggestions like yours. We thrive on constructive criticism like yours, it's what makes us get better and rest assured that your suggestions will not go unnoticed, thank you for taking the time to review... More 

USA
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel was undergoing renovation at the time my 3 friends and I visited. We were given 2 of the newly finished rooms for our two-night stay, but it was clear management had not done a walk-through before releasing the rooms for reservations. There were many minor things wrong (painters tape left on the ceiling, missing fireplace key, broken window... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Traveler, I am very disappointed to hear that your room was full of flaws, i want to assure you that every room we have gotten back from renovations is inspected with the utmost attention to detail. I will investigate exactly what happened with your room assignments and take the necessary actions to improve our communication withing each of our... More 

Cambridge, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for one night on part of our californian road trip. We had driven from yosemite and found the hotel easy enough which had parking underneath the rooms so you didn't have to take your luggage to far. The hotel lobby was being renovated whilst we were there so the reception was in a different place but was... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Jimmy, Thank you for your feedback on your recent visit to Hotel Pacific. Thank you for being patient while we finish our renovation and it is always great to read when our guest take full advantage of all the amenities we have to offer. I hope that we became a big part of your California Road Trip! Again, thank... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

This is a apparently a 4 star hotel in the centre of Monterey although it is not entirely clear what the 4 stars are a reflection of. Positives the room was clean and large. There was a fireplace. It is in a good location. The negatives include a 20 dollar fee per night for their own car park. There is... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Traveler, Thank you for taking the time to post your feedback about your recent stay at Hotel Pacific, I truly apologize that your stay was not up to your standards. As y0u may have heard during your stay we are finalizing our remodeling project of the hotel and it has kept us preoccupied with making sure every aspect of... More 

Fresno, California
Top Contributor
55 reviews 55 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here on a friends advice - good choice. Our room (Jr. Suite) was very large with a couch in the sitting area, a breakfast nook and fireplace. Bed was very comfortable. Parking is underground in the same building. Breakfast was ordinary Continental style, but coffee was good. When traveling we usually like to sit on the veranda and... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Paul, Thank you for listening to your friends wise advise! Also, thank you for taking the time to review your stay and I apologize that we could not get you a better weather while on your visit. We will try our best to summon the god of sun so that the next time you visit you can enjoy that... More 

San Francisco
Top Contributor
170 reviews 170 reviews
29 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's been a while since we stayed here and we decided to return, mainly because it is a minute away from the Monterey Convention Center, where we needed to be. I loved the size of the Deluxe Jr. Suite with its living room area, a dining table, private patio, fireplace and nice decor. We were able to get a room... More 

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Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at Hotel Pacific. I am very pleased to hear that you enjoyed your accommodations. You are very important to us and we do our best to train our employees to portray that through their actions so to hear your feedback about our staff only makes us work... More 

San Diego, California
Top Contributor
126 reviews 126 reviews
36 hotel reviews
268 helpful votes 268 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We just had a four-night return visit at the Hotel Pacific for a conference. The hotel is under renovation and they assigned us a room nearly adjacent to two others rooms under construction. Every morning at 8am we would start hearing noise and hammers and banging and carts wheeling supplies in and out of the room. After the second night... More 

Was this review helpful? Yes 3
Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Steve, I am terribly sorry to read your displeasure with the way the hotel handled your situation. With the information i have gathered the hotel along with management made every effort to accommodate your needs. We highly train our staff to act rapidly in situations like these and come up with options to suit our guests best interest. In... More 

Highlands Ranch, Colorado
Top Contributor
57 reviews 57 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall very pleased with the room and the beds were excellent. I was in town for the Big Sur Marathon and my only complaint was the noise level. We were in a renovated room but I wish they would have improved the soundproofing in the ceilings. The people above us were extremely loud. I finally had to call the front... More 

Was this review helpful? Yes 1
Christian C, Front Office Manager at Hotel Pacific, responded to this review

Dear Guest, Thank you for choosing to stay at the Hotel Pacific for this big event, The Big Sur Marathon. Your recent review is very much appreciated as we base our improvements through our guests feedback and suggestions. We are currently finishing up our renovations and you are correct, our lobby is being renovated which was one of the last... More 

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