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Portola Hotel & Spa at Monterey Bay

3.5 of 5 2 Portola Plaza, Monterey, CA 93940
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Portola Hotel & Spa at Monterey Bay
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Portola Hotel & Spa at Monterey Bay
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1,479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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San Jose, California
1 review
2 of 5 stars Reviewed November 22, 2011

The hotel is located at a very busy part of downtown Monterey. It is close to the pier and restaurants, but it is not a good location if you want to relax. The customer service is poor. Options are expensive. There is also a 48-hour cancellation policy.They don't refund anything if you decide to cancel within 48 hours, but they... More

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New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 18, 2011

The location was great, near the waterfront, shopping, dining, and historic areas. But this place had some real shortcomings. The lobby was constantly littered with fallen leaves from the potted trees; the internet options were malfunctioning or very expensive. When we asked to have the feather comforter in our room removed, it was replaced by thin blanket that reeked of... More

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Senior Contributor
40 reviews 40 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 17, 2011

This is the second time the family and myself have stayed at this hotel. The first time was such a good experience that I promised myself that should we ever return to Monterey, then this would be the hotel of choice. The hotel itself is very well kept. The wonderful foyer with it's high glass ceiling and trees growing inside... More

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5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2011

Awesome hotel location! The hotel is as centrally located in the city for any and all exploring. Shopping, dinning and entertainment are literally right out side the doors. Everything in town is within a 15 to 20 minute walk from the hotel. The hotel ambiance, dinning, bars, beds, bathrooms and pool area are all great. The only negative we found... More

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Oklahoma City
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 13, 2011

We arrived late Tuesday, November 8, 2011. We had booked through priceline ($145.00 / night ) and were expecting the standard "red headed step child room" ala priceline, but we were pleasantly surprised we had been upgraded to a Harbor View room. The room was very well appointed and spacious. The view of the harbor was terrific. The hotel is... More

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California, USA
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 12, 2011

My wife and I stayed at the Portola for a weekend getaway. Although we ended up with the Portola after getting our bid accepted on Priceline, it was one of the two places we had been looking at anyway. Be aware that if you do the Priceline route, you still have to pay the parking charge, which for us was... More

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turlock, ca
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 8, 2011

I stayed here four nights in November for a convention. Rooms and hotel staff were very nice. The hotel is quite large and spread out, and our room was as far away from the elevators as you could get. The only negative was that our room was above a bar/restaurant that played loud music until 2:00am. This made it very... More

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12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 7, 2011

Spent a very pleasant 3 days here the first weekend in November on a room and breakfast package from Travelzoo. Buffet breakfast at Jack's was excellent; they had everything you could want for breakfast, including individually-made omelets with many choices of fillings. Pros: After reading other reviews, we requested in advance a quiet room not too far from an elevator... More

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San Diego
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 1, 2011

This is an older property, but it is in the heart of Monterey. Walking anywhere is easy. The rooms were nice and very comfortable. The area is teaming with places to go and things to see. Carmel is just minutes away. Lots of restaurants to choose from with great food.

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Senior Contributor
32 reviews 32 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 31, 2011

Hotel has a fantastic location easy walk to many sites and restaurants. The room was very spacious and clean. Bed was the best I have ever had in a hotel. Very good value. No air conditioning, but cooled nicely for night and no internet which was annoying. However, very good and would definitely stay again.

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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Portola Hotel & Spa at Monterey Bay 3.5*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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Room/suite (83)
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Amenities (66)
Harbor View King (102)
One Bedroom Executive Suite (68)
One Bedroom Junior Suite (83)
Pool (24)
Portola Double (68)
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