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All 53 Monterey hotels

Portola Hotel & Spa at Monterey Bay

3.5 of 5 Hotel   |   2 Portola Plaza, Monterey, CA 93940
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Ranked #6 of 53 hotels in Monterey
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
3 of 5 stars reviewed yesterday
UziL Santa Fe, New Mexico
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
Santa Fe, New Mexico
Senior Contributor
30 reviews 30 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have stayed in a number of hotels large and small in Monterey. However the Portola was our least favorite. The staff uncaring and robotic, the facility sterile. Upside, the rooms are a good value, and they are nice. However if you are looking for a warm ambiance or friendly helpful staff my recommendation is to look elsewhere.

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Camas
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed here twice, I want to return again and again. The hotel is lovely. Our room spacious, clean, and it just felt refreshing. Maybe it's just the smell of the ocean (and the sea critters out there), but this hotel is not pretentious like some I've visited. For a large facility, I really got a boutique feel. Now about... More

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Los Angeles, California
Contributor
12 reviews 12 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our experience at Portola was good, but not nearly up to the 4-diamond standards inidcated on the plaques in the lobby. The lobby is an atrium. Nice, but a little messy with leaves throughout. Check-in was okay. We got to the hotel early (noon). They said our room was being cleaned, so we walked to Cannery Row for lunch. When... More

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Solana Beach, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

My sister and I recently stayed at the Portola Hotel and Spa for a week. From the moment we arrived we were treated with friendliness, courtesy, and respect. Chris at the Front Desk patiently listened to our concerns and addressed them one by one. We felt as if we had our own personal concierge with Chris during our entire stay!... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

In all categories, the Portola is superb. Wonderful beds, huge rooms, very clean, and close to some of the most beautiful locations in all of the US. The very best part of my 1-week experience there was the super friendly staff, especially Chris, the cookie man behind the registration desk.

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Sacramento, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I just wanted to share with everybody that wants to stay in Monterey bay.Portola Hotel @ spay will take good care of you when you stay there , hands down the best place from the staff all the way down to the people in the parking garage.When you stay there its so close to everything ......i just thought i would... More

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Pleasant Hill
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great hotel, wonderful ambiance, Jack's is beyond superb, best beds of any hotel yet - and don't be dismayed at the rude check in clerks - especially Troy the front desk manager, the early morning volley of very loud and rude toilet flushes that sound like gun shots and the screeching seagulls who join those who get up early and... More

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Clinton, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Portola Hotel in Monterey CA for the annual Sea Otter Bicycle Cloassic at Leguna Seca. I would like to say from the check-in - room accomodations, Monterey Bay view, Jack's Lounge everything was absolutely awesome. Portola is close to everything...bike path, restaurants, Cannery Row, Anne Roberts - hotel concierge, got us tickets to the Food &... More

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Sacramento, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here last year for a few days during the kids spring break. Had such a great time that we couldn't wait to book another trip. This was our second time staying at this hotel and it is first class service from the valet, front desk, house keeping. It's a quick walk to cannery row along a paved walking/bike... More

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Monterey, California
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I currently visited this hotel to enjoy the Resturant portion when on my way up the sidewalk I stumbled on my heel and fell. A tall young man named Ben came running to my aid and helped me up and helped picked the items that fell out of purse. I was so embarrassed but he was so... More

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Additional Information about Portola Hotel & Spa at Monterey Bay

Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey
Portola Hotel Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#6 Business Hotel in Monterey
#6 Family Hotel in Monterey
#6 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Portola Hotel & Spa at Monterey Bay 3.5*
Official Description (provided by the hotel):
Portola Hotel & Spa is located on the waterfront Monterey. Just steps away from historic Fisherman’s Wharf and the Monterey Bay, the hotel offers 379 nautically inspired guest rooms and suites, two onsite eateries, a full service day spa and much more! ... more   less 
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