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Portola Hotel & Spa at Monterey Bay

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2 Portola Plaza, Monterey, CA 93940
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1 room 1 guest
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Portola Hotel & Spa at Monterey Bay
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1,799 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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Islip, New York
Level Contributor
9 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We enjoyed our stay here, more for its proximity to local attractions. Isaac at the front desk was really helpful and polite, but aside from that, we weren't overly impressed. I should also note that the room we were in had no air conditioner, which we were not aware of- luckily, the nights were cool; however, when we came to... More 

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Kansas City, Missouri
Level Contributor
166 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have been stating at this hotel for a number of years now. It has a good price and the rooms and amenities are good. But they always give us a room that is down two halls and at the end of the third hall. The warm cookie is nice but I would trade it for a closer room to... More 

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Croydon, United Kingdom
Level Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We only had two nights at the hotel and would have liked to stay a little longer to take more advantage of the facilities and surrounding area. We had a room up on the fourth floor and despite not having any view (we overlooked the roof of the walkway) it was large and felt very light and airy with white... More 

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Solana Beach, California
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Easy walk to Fisherman's Wharf area, free city trolley-bus to Cannery Row and aquarium. Rooms were acceptable. Coffee maker was broken. Upstairs courtyard-facing room had a pretty view of the bay over the rooftops, and a certain amount of noise at night from the courtyard. The conference center next door can block traffic -- nowhere to park when we were... More 

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Essex
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was looking forward to staying at this hotel as it was right on Monterey Bay. We arrived to be told we had to pay extra for parking and wifi was only free in the lobby. We would have to upgrade to get it free! We were also told that a member of staff had to bring our luggage to... More 

Was this review helpful? Yes 1
Nazareth, Pennsylvania
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel turned out to be a great choice within walking distance to Cannery Row. (very nice 20 min walk). The property is spread out over many different buildings, which made for a long, winding walk to our courtyard room. The room itself was clean but average double queen accommodation. Just be forewarned, if you stay in here in summer... More 

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London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2 nights and loved the area. The rooms are nice but have no air-con -all have fans though. No breakfast included which was rubbish. No Wi-fi either and the pool is across the road which is odd. I did like it but was disappointed with what we got for our money. There was nothing on offer... More 

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Ashdod, Israel
Level Contributor
62 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The choice of the hotel was based on its location - a very short walk from the Fisherman's Warf of Monterey, which offers a nice whale-watching cruise and a few dining options. We did not use much of hotel's facilities but the room was very comfortable and clean.

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oakland, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We have stayed at Portola in the past and it had always been great. It has been a few years since our last stay and things are not as we remember them. Everything looks old, dirty and run down, especially the lobby/hallways. This is part of the reason why we are disappointed as we did pay a pretty penny and... More 

Was this review helpful? Yes 1
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Cisforcookie, Thank you for taking the time to share your experience at the Portola Hotel & Spa on TripAdvisor. We are constantly striving to improve our Hotel and each and every guest experience to go above and beyond and exceed your expectations. We were disappointed to hear about your initial guestroom accommodations and do hope overall you and your... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We were expecting a lovely, quaint hotel by the sea. What we found was a massive concrete behemoth, towering over everything, styled a bit like the tricorn centre in Portsmouth, but whitewashed magnolia to give it a gentler feel. Room (once we'd complained and upgraded) was very pleasant, view was lovely, no free wifi which was a nuisance and the... More 

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Hotel Review Summarization

What travelers say

  • Cannery row(23)
  • Very nice(21)
  • Comfortable bed(5)
  • Jack restaurant(4)
  • Would highly recommend(4)
  • Breakfast buffet(3)
  • Lobby area(3)
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985 photos of this hotel

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Pool/beach area (14)
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Room/suite (97)
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Bathroom (24)
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Hotel & grounds (77)
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Dining (14)
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Amenities (66)
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Harbor View King (102)
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One Bedroom Executive Suite (68)
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One Bedroom Junior Suite (83)
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Pool (24)
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Portola Double (68)
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Restaurants and Bars (39)
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Studio Suite King (70)
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The Hotel (87)

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Hotel & grounds (6)
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Dining (9)
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Business center/function rooms (1)
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Pool/beach area (2)
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Room/suite (3)
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Family/play areas (1)
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Other (11)
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