Burlington, Ontario Canada We stayed at the Otter Inn for two nights. Not a first class hotel, but the rooms were very clean and the staff was very helpful and friendly. My one complaint would be the noise coming from adjacent rooms when someone took a shower. The location and price were perfect. I would recommend this hotel to anyone... more

We had two rooms for two nights, but one night was bad enough. We left even though we couldn't get a refund for the next night. The plumbing in the walls was so loud we were awake at 4 AM while early risers took their showers. The drapes were hanging partially off the rods, and there were unidentified rustling noises... more

One thing about Monterey hotels, nothing is cheap. So what would be cheap outside of the city is pricy here, what is really nice here is really expensive, there is no in-between! Anyways, this is a clean place to stay (I was taking scuba classes) and a good price for Monterey. Room (double) was good, clean linens, bathroom was okay... more

The plumbing was bad. The ceiling above our shower was on the verge of bursting open because a drain pipe from the shower above us was leaking badly. The pipes in the walls made loud godawful sounds at all hours of the night when people ran water. It was loud enough to startle us awake. You can hear every footstep... more

This hotel was awful especially for the outrageous price we paid to stay. The staff is rude and not customer oriented. I would have been better off staying at a Motel 6. Would not recommend this Inn to my worst enemy. The room was not inviting at all, my kids were even turned off by it. You would be better... more

I loved the Otter Inn. The location, the staff, everything. Location is fantastic, a quick walk to The Aquarium, restaurants and local attractions. The rooms were clean and large. New tiles in the bathroom and new furniture in the rooms. The staff was helpful, informative and attentive. I would stay again! more

I have stayed in the family suite that is NOT offered online so pictures would be impossible. We stay at the Otterinn 3 times a years and get the top floor that has great views of the ocean. The hotel tells you about the set up. A king bed with an adjoining room with 2 queens. They even goes as... more

The "suite" that we booked was just a two-queen room with no bathroom with a pass-through door to a second room with a king bed and bathroom. The bedding was all mismatched, there was a terrible damp odor in both rooms, the carpets were filthy and it overlooked a dilapidated jacquzzi. There was a large gap beneath the door which... more

The Otter Inn has the worst customer service I have ever experienced. Attempted to cancel a reservation 30 hours in advance due to a severe medical emergency and the Inn refused to be flexible at all, pursuing with a full night charge for a room that (1) we were not able to use and (2) they were able to rebook... more