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Extended Stay America - Los Angeles - Monrovia

Certificate of Excellence
2.5 of 5
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930 South 5th Avenue, Monrovia, CA 91016
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Extended Stay America - Los Angeles - Monrovia
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Ranked #2 of 6 Hotels in Monrovia
Certificate of Excellence
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94 reviews from our community

Traveler rating
    53
    15
    6
    9
    11
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10
8
17
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (94)
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    (28)
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    (22)
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    (19)
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1 review
3 of 5 stars Reviewed 4 days ago NEW

I travel all over the US all year long for the last 6 years and by far this is the best hotel staff great customer service and anybody in the area and need a place to stay this is the place ;) everything that you want in a hotel is at this hotel and to make it better the front... More 

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Manteca, California
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2015

found some grime in the shower tiles but overall the place is fairly clean.unlike some of the hotels I've been, this place doesn't smell moldy nor did it have a "wet dog" smell. The room we stayed in was a decent size; with 2 beds, a 2door fridge and a microwave- a big plus. Coffee maker and plates are provided... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I would like to personally thank you for taking time out of your day to write such wonderful things about your experience with us. We appreciate your recognition of our cleanliness. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback such as yours.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 21, 2015

I was here on business and my company booked this hotel for me. When I checked in there was no soap or shampoo provided in the bathroom. The tv remote was missing from the room. The phone was missing buttons--including the button to dial the front desk. My room had a nonsmoking sign on it--but I found out it was... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed December 29, 2014

Great customer service, the front desk staff were very friendly, very accommodating over all nice. The rooms were clean and spacious. It was great having a kitchenette to cook. My stay was very comfortable. I would stay there again and highly recommend this hotel.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad to read that our staff was so friendly and accommodating, and that you appreciated your fully equipped kitchen. The staff and I are proud to have provided you with a clean, comfortable room. Thank you again for sharing your feedback with... More 

San Diego, California
Top Contributor
65 reviews 65 reviews
61 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 9, 2014

Extended stay America is surprising good here. It is nice and neat. The room is comfort. The staff is nice. Also it is not faraway from Arcadia area, which is good for Asian people to stay. The only unsure thing is that I was bitten by bugs after stay here, but I am not sure if the room has bugs,... More 

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Manager_11525, Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that you enjoyed our facility as well as the Arcadia property. It is important that we make you as comfortable as possible. However, I'm sorry to hear that you may have been bitten by bed bugs. In response to your... More 

Lancaster, California
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 9, 2014

Overall reasonable, clean, comfortable stay. As with other ESA properties, you may need to ask for toiletries and kitchen supplies. Only stayed there because the "Village" accommodations were full at the City of Hope Hospital and so got a reduced rate at ESA. It was quiet, and comfortable and did meet our needs.

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1954
2 reviews
5 of 5 stars Reviewed October 1, 2014

I love this hotel! I travel alone for work and am forced to stay near my office, no matter where it is, and every time I stay in LA, I stay here! The staff is superb and always takes good care of me. There are wonderful restaurants within walking distance and the location is close to the freeway. The rooms... More 

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Bakersfield, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 19, 2014 via mobile

Although facility and location next to freeway not great, the staff was excellent in caring for my wife after biopsy surgery. The first night I stayed there, the second night my wife stayed and without prompt they cleaned the room, this is not the norm on these inexpensive places. Simple but thoughtful.

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Santa maria ca
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 14, 2014

Rooms are run down, service was lacking. Not enough towels, 4 person suite had one face towel & two towels. One bar of soap provided, no shampoo. There are NO non smoking rooms in this hotel. Our "non smoking" room had two ashtrays & smelled like one too. There were no other rooms available.

Was this review helpful? Yes 3
Covina, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

My complements to the Manager and her professional Staff. I had a minor issue, having had inadvertently booked a smoking room online rather than the desired non-smoking room. Ms. Valdez, the Manger, was kind and helpful in making a real effort to rectify my mistake without making me feel as if I was an internet neanderthal. I would also like... More 

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