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Extended Stay America - Los Angeles - Monrovia

Certificate of Excellence
2.5 of 5
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930 South 5th Avenue, Monrovia, CA 91016
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Extended Stay America - Los Angeles - Monrovia
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Ranked #3 of 6 Hotels in Monrovia
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
sls58 Camano Island, Washington
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97 Reviews from our TripAdvisor Community

Traveler rating
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    11
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Camano Island, Washington
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Inexpensive but bare bones. The rooms do have kitchenettes but no utensil, coffee pot, plates, etc. You can ask for thing one at a time at the front desk and haul them to the room yourself if you choose. The bed was ok but not great. Noise was reasonable considering the hotel is next to highway. There are many restaurants... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize that our amenities were not to your expectations. In response to your feedback, we will work to make sure we are clearly communicating our amenities during check-in as well as providing great customer service. We continually work to improve our hotel, so... More 

Tenafly, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

An impromptu visit to Los Angeles, arranged by relatives, put me up in Extended Stay America for almost a week. The hotel is very plain and simple, but also very clean. The Staff in Monrovia is cheerful and very accommodating. Each room is set up with a refrigerator and small electric stove, along with cabinets for storing kitchen equipment and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that you enjoyed location, staff, and our overall accommodations. It is important that we make you as comfortable as possible. I will take into consideration the room and emergency exit layouts and speak to upper management about these issues. We... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was very disappointed in this hotel. First they advertised a pool and had none. I booked for five nights and you had to pay up front which would have been fine except then getting your money back to find a new hotel was impossible. The rooms were smelly. The staff was friendly however and helped us with an issue... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

Thank you for your recent review of your stay. I am so disappointed to hear that your expectations were not met. I was unaware that a pool was advertised for this particular location and that there was difficulty receiving your refund through the third party booking site. Please accept my apology. In response to your feedback, I am looking into... More 

1 review
3 of 5 stars Reviewed May 25, 2015

I travel all over the US all year long for the last 6 years and by far this is the best hotel staff great customer service and anybody in the area and need a place to stay this is the place ;) everything that you want in a hotel is at this hotel and to make it better the front... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

Thank you for your great review of our property. I'm thrilled that you found our customer service to be exceptional and enjoyed your stay at our hotel. Thank you again for sharing your wonderful experience with us. We look forward to welcoming you back in the future! More 

Manteca, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 31, 2015

found some grime in the shower tiles but overall the place is fairly clean.unlike some of the hotels I've been, this place doesn't smell moldy nor did it have a "wet dog" smell. The room we stayed in was a decent size; with 2 beds, a 2door fridge and a microwave- a big plus. Coffee maker and plates are provided... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I would like to personally thank you for taking time out of your day to write such wonderful things about your experience with us. We appreciate your recognition of our cleanliness. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback such as yours.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 21, 2015

I was here on business and my company booked this hotel for me. When I checked in there was no soap or shampoo provided in the bathroom. The tv remote was missing from the room. The phone was missing buttons--including the button to dial the front desk. My room had a nonsmoking sign on it--but I found out it was... More 

Was this review helpful? Yes 2
Vancouver, Canada
2 reviews
5 of 5 stars Reviewed December 29, 2014

Great customer service, the front desk staff were very friendly, very accommodating over all nice. The rooms were clean and spacious. It was great having a kitchenette to cook. My stay was very comfortable. I would stay there again and highly recommend this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so glad to read that our staff was so friendly and accommodating, and that you appreciated your fully equipped kitchen. The staff and I are proud to have provided you with a clean, comfortable room. Thank you again for sharing your feedback with... More 

San Diego, California
Level Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 9, 2014

Extended stay America is surprising good here. It is nice and neat. The room is comfort. The staff is nice. Also it is not faraway from Arcadia area, which is good for Asian people to stay. The only unsure thing is that I was bitten by bugs after stay here, but I am not sure if the room has bugs,... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Monrovia, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that you enjoyed our facility as well as the Arcadia property. It is important that we make you as comfortable as possible. However, I'm sorry to hear that you may have been bitten by bed bugs. In response to your... More 

Lancaster, California
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 9, 2014

Overall reasonable, clean, comfortable stay. As with other ESA properties, you may need to ask for toiletries and kitchen supplies. Only stayed there because the "Village" accommodations were full at the City of Hope Hospital and so got a reduced rate at ESA. It was quiet, and comfortable and did meet our needs.

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1954
2 reviews
5 of 5 stars Reviewed October 1, 2014

I love this hotel! I travel alone for work and am forced to stay near my office, no matter where it is, and every time I stay in LA, I stay here! The staff is superb and always takes good care of me. There are wonderful restaurants within walking distance and the location is close to the freeway. The rooms... More 

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