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Extended Stay America - San Jose - Milpitas

2.5 of 5
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1000 Hillview Court, Milpitas, CA 95035
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Extended Stay America - San Jose - Milpitas
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Ranked #13 of 19 Hotels in Milpitas
A recent review
3 of 5 stars Reviewed April 14, 2015
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 14, 2015

I stayed from late February to late April (2-months) in the Milpitas location. Before booking I read as many reviews as possible and had concerns so I emailed the Extended Stay America customer service and actually got an answer the next day with the name and phone number of the hotel Manager. I called but he wasn’t in and left... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the noise issues that occurred during your stay. Still, we are pleased to read that you had a positive stay overall and that our staff provided you with prompt customer service. Thank you again for sharing your comments with us. We look forward to... More 

Bangalore
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 4, 2015

Pros: 1. Close to hillview executive park 2. Good location 3. Surrounded by multiple restaurants, supermarkets, banks, ATM etc 4. Close to Bus Stop and Great mall 5. Kitchenette with utensils 6. "To Go" breakfast is ok and internet speed is fine Cons: 1. Found bugs, roaches in the room 2. I had bite marks and itchy wounds every morning... More 

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Ridgeland, Mississippi
2 reviews
1 of 5 stars Reviewed February 16, 2015

I am a travel nurse and my company placed us, me and about 20 other travelers, at the extended stay in Milpitas,CA. it was horrible at first sight. the lobby was visible dirty and there is a smell that unfortunately I,m getting use to. my room is small and stuffy. I was told upon check in that my room would... More 

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Travelers are raving about these Milpitas hotels

Pleasanton, California
1 review
5 of 5 stars Reviewed February 3, 2015

Words cannot describe how much we appreciated the service and quality of this hotel! Definitely "home away from home!" we stayed here for 3 months and felt like we knew the staff for decades! very friendly, clean and efficient! Thanks!

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Vancouver, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 18, 2015

Waited about 15 min to check in. Bed was not comfortable, I don't know what they had put underneath. The blanket had cigaret burn holes. The kitchen did not have any dishes absolutely nothing. Bathroom sinks were blocked. Bath tub was blocked because dirts were not cleaned. I was therefore not able to take a shower the next day. I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had maintenance and cleanliness issues in your room. I discussed your comments with our staff, and we are making sure our housekeepers report any maintenance issues. The staff and I appreciate your... More 

Ripon, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 17, 2015 via mobile

I had business in San Jose and needed to stay 3 nights in the area. Since some of my preferred hotels were booked, I decided to stay here. The location seemed good since it was close to where I was working, freeway friendly, and had a large assortment of restaurants and stores nearby. As soon as I arrived, I realized... More 

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Guerneville, California, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 16, 2014

Miserable from check-in (Hit with overwhelming Frebreeze smell) to a hasty departure (10 minutes after check-in)..yes...it was THAT bad. Filthy, in every way possible from Key card to Room! Dirty dishes, bad, old food smells fill the hallway, room filthy!! Couples arguing with their doors open. have Never experienced anything like it...and I travel a lot.

Was this review helpful? Yes 3
Erie, Pennsylvania
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2014

For my entire 3 day stay,there was a bin of dirty pots, pans, and dishes outside of a room right by the elevator. It was a stinky bin that no one moved. Hard to understand why that would happen. I have a picture a and would love to share with management. Rooms have kitchens, so there are many odors in... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Your review for our hotel was recently brought to my attention. I am sorry to hear that there were bins of dirty dishes by the elevator. To make sure this doesn't happen again, I am making sure that my team cleans the hallways everyday. Thank you very much for bringing this to our attention. If you have any additional feedback,... More 

Washington, District of Columbia, District of Columbia, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014

I arrived, and immediately discovered my toilet would not flush. When the front desk person came up (no maintenance person on nights/weekends), he said it was a one time thing and it wasn't like that when I got there. Mortifying, first of all, not true, second of all. I felt like I would be blamed for everything that went wrong.... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 6, 2014

This site is in a good location. The environment is very good. The room was at a good standard. The concern was that there were not dishes, cutlery or pots and pans in the room; they had to be ordered from the front desk. I was not aware of this situation until after I entered the room. The staff should... More 

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