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Extended Stay America - San Jose - Milpitas

2.5 of 5
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1000 Hillview Court, Milpitas, CA 95035
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1 room 1 guest
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Extended Stay America - San Jose - Milpitas
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73 Reviews from our TripAdvisor Community

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Traveler rating
    25
    13
    12
    4
    19
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12
9
4
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Pico Rivera, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are good from the point of view of location - You will have numerous options to eat and restaurants - have a freeway adjoining and convenient Though the rooms are bit small in size and with space with the property they can easily make big rooms Parking is good and for us it was right in front of room... More 

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bangalore, India
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 3 weeks ago

for long business stay its not a bad option, especially given its location - starbucks, lots of restaurants, easy freeway access. access to the rooms on ground floor are easy, the bed, bath and work options are easy and decent cleanliness. Some minor issues: * the room keys are bad quality, if kept near a phone, the loose their coding... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that our internet was slow, that our housekeeping policy did not meet your needs, and that you disliked our grab-and-go breakfast. In response to your feedback, I am going to forward this to our upper management. I am grateful for the feedback... More 

Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed with my family in Room#277 during July-Aug 2015. From providing all kind of assistance to hospitality over & above expectation, Extended Stay America (Milpitas) was a complete pleasure. I lived with my 1.5 year toddler and did not have any major issue with cleanliness/ facilities whatsoever. Special mention of Alma & Firas for being there whenever I needed... More 

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Phoenix, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 14, 2015

I stayed from late February to late April (2-months) in the Milpitas location. Before booking I read as many reviews as possible and had concerns so I emailed the Extended Stay America customer service and actually got an answer the next day with the name and phone number of the hotel Manager. I called but he wasn’t in and left... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the noise issues that occurred during your stay. Still, we are pleased to read that you had a positive stay overall and that our staff provided you with prompt customer service. Thank you again for sharing your comments with us. We look forward to... More 

Bangalore
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 4, 2015

Pros: 1. Close to hillview executive park 2. Good location 3. Surrounded by multiple restaurants, supermarkets, banks, ATM etc 4. Close to Bus Stop and Great mall 5. Kitchenette with utensils 6. "To Go" breakfast is ok and internet speed is fine Cons: 1. Found bugs, roaches in the room 2. I had bite marks and itchy wounds every morning... More 

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Ridgeland, Mississippi
2 reviews
1 of 5 stars Reviewed February 16, 2015

I am a travel nurse and my company placed us, me and about 20 other travelers, at the extended stay in Milpitas,CA. it was horrible at first sight. the lobby was visible dirty and there is a smell that unfortunately I,m getting use to. my room is small and stuffy. I was told upon check in that my room would... More 

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Pleasanton, California
1 review
5 of 5 stars Reviewed February 3, 2015

Words cannot describe how much we appreciated the service and quality of this hotel! Definitely "home away from home!" we stayed here for 3 months and felt like we knew the staff for decades! very friendly, clean and efficient! Thanks!

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Vancouver, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed January 18, 2015

Waited about 15 min to check in. Bed was not comfortable, I don't know what they had put underneath. The blanket had cigaret burn holes. The kitchen did not have any dishes absolutely nothing. Bathroom sinks were blocked. Bath tub was blocked because dirts were not cleaned. I was therefore not able to take a shower the next day. I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had maintenance and cleanliness issues in your room. I discussed your comments with our staff, and we are making sure our housekeepers report any maintenance issues. The staff and I appreciate your... More 

Ripon, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 17, 2015 via mobile

I had business in San Jose and needed to stay 3 nights in the area. Since some of my preferred hotels were booked, I decided to stay here. The location seemed good since it was close to where I was working, freeway friendly, and had a large assortment of restaurants and stores nearby. As soon as I arrived, I realized... More 

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Guerneville, California, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 16, 2014

Miserable from check-in (Hit with overwhelming Frebreeze smell) to a hasty departure (10 minutes after check-in)..yes...it was THAT bad. Filthy, in every way possible from Key card to Room! Dirty dishes, bad, old food smells fill the hallway, room filthy!! Couples arguing with their doors open. have Never experienced anything like it...and I travel a lot.

Was this review helpful? Yes 3
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