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TownePlace Suites Milpitas

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1428 Falcon Drive, Milpitas, CA 95035
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1 room 1 adult
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59 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My friend was on a bucket list trip to Super Bowl 50 as a life long Broncos fan. She has stage IV metastatic cancer and is struggling through treatment. I wanted to do something special for her. I called the hotel to ask, and they were ecstatic to help even though they're not a "full service" hotel. April in guest... More 

Helpful?
Thank Paige R
Canada, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I had a confirmed reservation to stay at this hotel for 3 nights on a work trip. When I got to the hotel they told me they had oversold the hotel and did not have a room for me. They then sent me to a very out of the way hotel with nothing around it, back near the San Jose... More 

Helpful?
Thank Travel C
Milpitas1, General Manager at TownePlace Suites Milpitas, responded to this review

Hello: I am the General Manager of the hotel. You and I spoke last Friday regarding this situation. Again, I am so sorry for what happened. I was the person who made the call to our sister property to make sure your charges were reimbursed to you. I do hope that all of the reimbursements are now settled. Please let... More 

Travelers are raving about these Milpitas hotels

Los Angeles
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 3, 2015

We just had another very enjoyable stay at this hotel. However, the big news is that it is being completely renovated, all suites. The entire two buildings are scheduled to be completed in January. We have stayed here many times when we visit our son and have always found the staff to be exceptional, very welcoming, friendly, and helpful. They... More 

Helpful?
Thank Ilene T
San Diego, California
1 review
1 of 5 stars Reviewed October 29, 2015

I travel frequently for business (with many trips to the San Jose area) and was extremely disappointed with this hotel, especially for the rate. The room was clean, but very dated. The deal breaker for me was the scent of the room (musty and strangely smelled of body odor) and the noise. More specifically on the noise, the walls are... More 

Helpful?
Thank imac1320
1Guest_Relations, General Manager at TownePlace Suites Milpitas, responded to this review

Hello: I would like to offer you an apology regarding your last stay at our hotel. Although we pride ourselves in creating an excellent guest experience for all of our guests, it appears that we did not fulfill this goal for you. I will most certainly share your comments with our team as your comments are very important for our... More 

Harrisburg, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 27, 2015

The internet would go on and off, every 30 minutes. I had to call customer service at 11:00 pm to fix the internet. Till 12:15am, she was not able to fix the internet or identify the problem. Looks like internet issues are consistent with Marriott Brand. It was hard for me to believe that, there was no internet: 1 -... More 

Helpful?
Thank AmitNPatel
1Guest_Relations, Guest Relations Manager at TownePlace Suites Milpitas, responded to this review

Hello and Thank you for sharing your comments! We apologize for the internet issues you experienced the other night, but we assure you these issues have been addressed. Did you know that as a Gold member, you have the option for upgraded internet at no additional cost? Please feel free to ask one of our Guest Service Representatives if you... More 

Sacramento, California
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 24, 2015

We had a long day and night so stayed at the TownePlace Suites in Milpitas. Pretty pricey but great bed and fully stocked kitchen as well. Quite with ample parking for a Saturday night with a 49er game the next day. The only bother was on the 4th floor the A/C was horribly noisy! Woke us up all night..at first... More 

Helpful?
Thank P S
Pacifica, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2015

Booked the two bedroom suite with full kitchen. I had to attend a conference at the Santa Clara Convention Center and did not want to drive back and forth from the city each day. Had my kiddos in tow. Hotel room was very clean and comfortable. Lots of space. The kitchen was great! Included a oven, stove, fridge, microwave, toaster... More 

Helpful?
Thank Kalimama99
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 29, 2015

All staff were very friendly and helpful. I loved the complimentary continental breakfast....fresh fruit, a nice assortment of granola bars and cereal, milk, juice, yogurt, oatmeal and hot chocolate/coffee. Rooms are spacious with a full kitchen. My room was clean and housekeeping did a very nice job. Here are a few concerns; hotel itself was a little dirty. The a/c... More 

Helpful?
1 Thank Lori B
Los Angeles
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 11, 2015

We have stayed here numerous times while visiting our children in the area. The staff are wonderful, friendly and helpful, and now welcome us upon our return. The rooms are clean and nicely furnished with comfortable beds. The bathrooms are also clean and come with plenty of towels and amenities. The internet works very well, no problems. They offer a... More 

Helpful?
1 Thank Ilene T
Hayward, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2015 via mobile

Stayed on July 3 with my kids. The hotel was immaculately clean and front desk agents were friendly and attentive. Great Mall was conveniently located next to the hotel and my kids enjoyed the pool. Great hotel. We will come back in the near future.

Helpful?
1 Thank Larielle
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