The staff was friendly and professional. The rooms were clean and in order. Nothing short of excellent. It was made clear to me that the personnel took pride in what they did and what they represented as an establishment, as a team, from the housekeepers, to the front desk, and the management. I consider it a great pleasure to have...
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Had a quick one night stay here and overall it was nothing special but clean, comfortable and was a good value for the money. Breakfast included was a nice addition as well as free wireless internet.
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This hotel seems to be very well run. Elevators, hallways, etc. could use some renovations for a 3.5 star hotel, but overall I like how attentive the staff is and the in-room amenities are up to par with a 4 star.
The location is convenient, but there is nothing around within walking distance so you'll need a car unless you...
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Our goal is to provide a positive and restful stay for each and every one of our guests at The Beverly Heritage Hotel and it seems your stay met those criteria perfectly. For future reference, we do offer a complimentary shuttle service to areas within 5 miles of our hotel, upon request, but we’re thrilled to see that you enjoyed...
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My room was spacious but needed refurbishing and lacked some amenities. The only thing that was really bad though was the laundry service -- by far the worst I've ever experienced. However, the surprisingly good food, and incredibly thoughtful and courteous staff helped offset most of the negatives. I'll probably try a different hotel next time I'm in the area...
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We truly value feedback from our guests, as we believe that all comments, positive or otherwise, give us the opportunity to improve the experience for our guests. It is regrettable that your visit did not meet your expectations but we are glad to see that our personable service and cuisine made a difference. It would be our hope that you...
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We came here after our Disneyland trip and picked BHH for the convenient location to San Fran, Santa Cruz and California's great America. We had made our reservation 3 months in advance and had pre-payed. We checked in at around 9 o-clock and I was very disappointed at how I was treated by the guy checking us in. The first...
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We certainly appreciate the time you took to let us know about your stay at The Beverly Heritage Hotel, and we’re glad to see you and your family enjoyed your accommodations. However, it seems there are few issues that we would like to speak to. Due to a private party planned for our pool area, the possible extra noise was...
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I'm a pretty easy-going traveler, and have some reasonable expectations of hotels. The Beverly Heritage is not the fanciest place, nor the most expensive in the area, so I didn't have huge expectations...but they still managed to disappoint me. I frankly don't understand why this is one of the preferred hotels for my company.
Let's start with the good -...
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We had a wonderful experience with this Hotel! The front desk staff, Denise & Mhike are AWESOME! So helpful, the customer service is outstanding, this is my new go-to place when in the area. You will not be disappointed!!
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We are excited that you found us too! It’s delightful to hear that The Beverly Heritage Hotel exceeded your expectations and that you received the personalized service we are so proud of. Your comments will be passed on to our team members and will make their day. It was our pleasure to have you as a guest; we thank you...
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Perfect stop on the way to San Francisco. Older property but well maintained. Gas, food, and shopping all nearby. Saved a ton over SF prices.
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We’re glad you stopped by to enjoy a stay with us on your way to the great city of San Francisco. Thank you for mentioning the convenient location of The Beverly Heritage Hotel to much of what the Milpitas area has to offer. Your kind feedback is greatly appreciated and we hope to welcome you back again very soon.
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Wonderful bed and service. Very spacious rooms, and very comfortable beds. Felt like I was sleeping on a cloud. Lots of channels for watch and relax to. Really like the couch in the room.
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A good night’s sleep should never be underestimated and we’re thrilled that we were able to provide you with that. Ensuring that our guests have a comfortable stay is one of our top priorities at The Beverly Heritage Hotel. Thank you for your gracious review and it would be our pleasure to welcome you back in the very near future.
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Room was very clean, hotel is clean and quiet. Ample parking and the staff is always friendly and helpful. Nice sized desk in the room- great for business travelers and internet connection is free and fast.
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Hearing that our guests are truly satisfied with their stay at The Beverly Heritage Hotel is a great compliment. It was our pleasure to accommodate you and your kind words regarding our staff will make their day. We look forward to your next visit and please let us know if there is anything we can do to make your stay...
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