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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
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1 room 1 adult
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Sheraton San Jose Hotel
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286 Reviews from our TripAdvisor Community

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Salt Lake City
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Really enjoyed this hotel. The reception upon check in was more than friendly. We spoke to a gentleman in a suit who greeted us upon check in. We were on a band trip and had a nice conversation with him about our travels. The whole check in process was extremely smooth. The hotel overall is very nice. Rooms are super... More 

Helpful?
Thank Erik S
Medellin, Colombia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I've stayed twice here on business. I always go to starwood properties and not a single one has disappointed me. Stayed on 4th floor, large suite, very clean and comfortable. Front desk staff very friendly and always attentive to your needs. Great location for business and also for the great mall

Helpful?
Thank Lordchivi
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for coming back. I am happy to know that we are meeting your expectations and that you enjoyed your stay. We hope to see you again. More 

Vancouver
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 5 weeks on a business trip in April/May 2015. Construction was in progress and it wasvery noisy in the morning - this didn't bother me most days except for on Fridays and weekends when I wanted to sleep in but couldn't because construction would start at 7am. When I complained about the noise to... More 

Helpful?
Thank jtung65
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

We are disappointed to know that your concerns were not corrected immediately, please accept our apologies. It is rare that we fail to follow-up on issues that are reported; however, we would like to insure that your concerns are still addressed appropriately. Please contact our Front Office Manager so that we can check on the status of the points that... More 

San Francisco, California
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed here with my boyfriend one weekend while visiting some family members. We are platinum members and I loved the club lounge- which had snacks, breakfast, coffee, drinks, etc. There are TV's and I believe there are computers as well. The room had a balcony and was comfortable and relaxing so we ended up staying for two nights. Everything... More 

Helpful?
Thank audreyeso
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

You picked the right hotel to enjoy a relaxing weekend. We are not too far but very conveniently located from restaurants and shopping. We hope that you would visit again so that you can enjoy the rest of the property, including the heated outdoor swimming pool. Thank you for sharing your experience with us and our future guests! More 

San Diego, California
Level Contributor
79 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 22, 2015

I don't comfortable to give a 5/5 but I think 4/5 was really true. I like everything of the hotel except the bed was too soft to sleep. Highlights: 1. 2 bottles of water for free per room, which were great 2. bath gears placed in the bath tub, which was good. 3. The garden was beautiful They provide free... More 

Helpful?
Thank Machilus
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for taking time to let us know about your experience. Although you did not give us 5/5 because of your bed experience, based on your comments, it sounds like you enjoyed your stay. We are glad to hear your feedback and hope that you would visit again! More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 19, 2015

Writing a review late...but I stayed in October 09-11th! Everything was amazing ! My room was upgraded and the room was big and very clean!!!!! I had a view of the pool but the hotel was very peaceful!! The staff is very welcoming and friendly! Very close to San Francisco! Probably about 45- 1hr away.

Helpful?
Thank Sidney C
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

It is a pleasure to hear that even after a couple of months, you still remember the great experience that you had with us at the San Jose Sheraton. Thank you for sharing your feedback with us and our future guests! We look forward to your next stay with us, Sidney! More 

New York City, New York
Level Contributor
164 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 3, 2015 via mobile

An ok property in an ok location. In need of some freshening up. Food options where pretty weak and the service was mediocre at best. Unless you really need to stay here for business I wouldn't bother as there are many options in the area that are better choices.

Helpful?
Thank PW11803
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback. Since your stay back in April 2015, we have completed a rooms renovation throughout the hotel. We have been hearing good things about the outcome and we invite you to come and try it out too. More 

New York City, New York
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 8, 2015

I was attending an event at Levi Stadium two weeks ago and all the properties nearby the stadium were sold out, so I ended up staying here with some reservation. I was greeted by the warmest welcome I've had in a long time by Stephanie, who gave me some great advice about the area. As others have noted, I wish... More 

Helpful?
Thank awc4
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for that wonderful review of the hotel and our team, especially Stephanie! We like to hear about experiences such as yours and when we meet (or exceed) the expectations, then we too are satisfied. I hope that you can come back soon, not just to have a great view of our heated pool but to also have a... More 

Coppell, Texas
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 18, 2015 via mobile

I stay at this property often, but this is my first review. I love staying here because of the friendly staff and great customer service. The property is kept neat and clean and the rooms are great. The club lounge staff is also friendly and they have a variety of items for breakfast and later in the day. Their workout... More 

Helpful?
Thank JDAG2013
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your excellent review of the property! I am thrilled to know that it isn't just one stay, but all of your stays have been great and have left you feeling energized and refreshed. Consistency is key especially with the things that we are doing right. And to hear affirmation of this is truly very rewarding. Thank you... More 

St. Louis
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed October 12, 2015

We reserved a room for 4 nights and the location was perfect. The staff is extremely friendly and helpful. We've never encountered hotel staff before that have been so happy on the job. They must have an excellent boss. The beds are so comfortable, the furniture is upscale, the bathroom is spacious, and the housekeeping staff keeps everything very clean.... More 

Helpful?
Thank I_Notice_Everything
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

That is truly one of the best compliments I have received. I am so happy to know that the happiness of the staff shines through. It makes a difference in the level of customer service when the team is happy. Everyone here takes pride in their work and they take care of the property too. Thank you so much for... More 

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