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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
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Sheraton San Jose Hotel
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Sheraton San Jose Hotel
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265 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin, Ireland
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

At best, this is a good 3.5 star hotel but not at 4 star level. It definitely needs updating from the brown on beige on cream colour scheme. From check-in, we were told where to get the trolley so we could bring our bags to our room. There was no one to help with that! The suite we had on... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for telling us about your experience. It is disappointing to know that you were not completely satisfied with your stay, but we truly appreciate the feedback. We are currently undergoing renovation of our guestrooms and our public spaces, including the Club Lounge will follow, to have a fresher, more current feel. Although we do not have a staff... More 

Los Angeles, California
Level Contributor
290 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here just one night on a short trip through the area. The room was nice, comfortable, what you would expect from a Sheraton in the US. Service was very good, we checked in quickly, no issues. The location is good, near restaurants, close enough to drive to the places we needed to go. Overall a nice stay, would stay... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

You will definitely have to stay longer next time, Todd. Thank you for sharing your feedback and we look forward to you next visit. More 

Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for business twice. First time was upgraded to suite next to pool which was great apart from a very noisy ac unit. Second time stayed on top floor which was a nice large room with again a very noisy ac unit. If you can get the suite, take it. Bar is good. Pool is warm but we'll positioned. Hotel... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am sorry that you had to deal with the noisy AC units, on both occasions that you stayed with us. It must have been annoying! I have asked the maintenance team to check on the AC units in the building so that we can work on a maintenance program to fix the issues related to these. Thank you for... More 

MISSION VIEJO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at this hotel while visiting family over the July 4th Weekend and we truly enjoyed our stay. The staff was extremely helpful and friendly and the room was spacious and clean. We were upgraded to the Club Level and were able to enjoy the 24-hour lounge with breakfast and evening drinks available each day. The... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for taking the time to tell us all about your recent great experience here at the San Jose Sheraton Hotel. We are proud to have a team of friendly associates who are willing to go above and beyond to ensure that each guest is satisfied. We appreciate the recommendation and look forward to your next visit! More 

Fremont, California
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for July Fourth weekend. We got a SPG suite,with views of the pool and Levi's stadium. We also watched the Fireworks from Great America right from our patio. What a great experience! Staff was very friendly and helpful. The food was excellent from the Bistro restaurant. We stayed in a new renovated room, clean and huge. We... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am happy to hear that you had a great experience here in one of our newly renovated rooms! Thank you for providing your feedback and for letting us know that we have a great team here at the hotel.We look forward to your next visit! More 

Melbourne Beach, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for two nights as part of an expensive "VIP" travel package. During the afternoon of my first full day there, there was construction in the adjoining rooms. There was constant banging on the walls between my room and the adjoining rooms that were being worked on. After waiting a while to see if it would... More 

Was this review helpful? Yes 1
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I understand your frustration about your recent stay with us.You came here to enjoy and we did not meet your expectations. This kind of experience is not typical of what we hear from our guests, and I apologize. The hotel has been undergoing renovation for a couple of months now, and although we have not received a lot of complaints... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a typical older Sheraton hotel located in Milpitas. Rooms are spacious and clean although dated. For example, the room I was in, you could see daylight/outside around the air conditioner surround. The staff was friendly, efficient, and courteous. The stay was acceptable but not extraordinary for business travel. Overall a very quiet and clean hotel in a peaceful... More 

Was this review helpful? Yes 1
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am glad that you enjoyed your recent stay with us, thank you! We are currently undergoing a renovation, so I hope that you will come back to enjoy the new look and feel of our rooms. More 

Baden, Switzerland
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 24, 2015

I was staying for a working week there; the room was big & clean, but quite old fashioned (type brown in brown). Internet Access was terrible (like in the analog modem age) , working in the room was not possible; A/C was loud and ineffective. Room rate was over 200$ per day (WITH company rate...) , I had to leave... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback. We are currently undergoing renovation to make improvements, so I hope that you will give us another opportunity to impress you with the friendly service that we provide. More 

Eagle River, Alaska
Level Contributor
313 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed June 21, 2015

Beautiful grounds, which includes flowering plants, a pond, fountain, and spectacular pool - however, the 5ft. maximum depth was a bit disappointing. The bed was extremely comfortable. The room was very quiet. The help with the luggage was greatly appreciated.

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for telling us about your great experience here! I am glad that you were satisfied with your overall stay, so I hope that will be a good reason for you to come back. We will see you again soon! More 

San Diego, California
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 19, 2015

Excellent Staff, Clean Rooms, Delicious Breakfast. This hotel is east of the main attractions but just a cab or Uber ride away. Simple hotel rooms but the pool is awesome for kids! Would definitely stay here again.

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am happy to hear that you and your grandkids had a great time here. The pool is truly inviting and I am glad that you were able to take advantage of it. We look forward to having you back again soon! Thank you for your feedback! More 

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