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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
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Sheraton San Jose Hotel
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Sheraton San Jose Hotel
Sheraton San Jose Hotel
Sheraton San Jose Hotel
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252 reviews from our community

Traveler rating
    79
    103
    51
    9
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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Copenhagen, Denmark
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Rooms are spacious, nicely decorated and clean. Super comfortable bed and toiletries and room facilities are good. Perfect for vacation and relaxation. Staff are friendly and helpful. Our stay at the hotel was short. Nevertheless, it was never short of thw usual Sheraton experience.

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

"Perfect for vacation and relaxation", that is music to our ears. We are happy to hear that you had a great time here and your experience was great all around. Thank you for giving us your feedback. We look forward to your next stay with us! More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a good one night stop over in Sam Jose. This hotel is currently undergoing some renovations that did not impact on our stay. Booked through an external website where details were not communicated properly through to the hotel but they were very accommodating for our requests for alternate bedding. Overall a very quiet and clean hotel in a peaceful... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Your visit was too short and we appreciate that you chose to stay with us. After reading your review, we are happy to know that you were satisfied with your stay. We will always try to accomodate our guests reasonable requests whenever possible. Thank you for taking the time to give us some feedback, we look forward to your next... More 

Bengaluru
Contributor
20 reviews 20 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Got a great room upon checkin, facing the pool. It was large & spacious. Well done interiors which made it feel good overall. The turn down service was pretty good - fast and clean and very courteous staff. The hotel's parking is free and it's close proximity to the Great Mall is also an added plus. Being an SPG Gold... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

We are happy to know that you were satisfied with your stay overall. We are currently undergoing a renovation which will enhance our appearance even more. The rooms will be brighter and they will have a more contemporary look. So, if you enjoyed it then, you might want to consider another visit to experience the new look. We do not... More 

Rockville, Maryland
Contributor
13 reviews 13 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the standard Sheraton hotel located in Milpitas, minutes from the Great Mall. There is the potential for this property to enhance its look and feel and become 4+ stars. The standard room is fairly spacious, but the suites are huge. There are two types of suites here - one located in the main building, and the other, called... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for choosing to stay with us. We appreciate that you took the time to provide us with feedback about your recent stay. We are currently going through a renovation and so we hope that you would return again to experience the refreshed look. We are proud to have members of our team, like Joy, who genuinely care about... More 

Dublin, Dublin, Ireland
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

California is expensive and this hotel is no exception. It clean and welcoming. The bar staff is really nice and everyone was really ready to help with anything we would need. Sure value and standard – you will not be surprised

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for taking time to give us a review. I am glad that you had a great experience here. We are in the process of renovating our rooms, so we look forward to your next stay with us! More 

San Jose, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This review is for the staff team. Everyone whom I have met was well-mannered and professional. I want to thank my room cleaning lady Maria G. for her kindness and outstanding service. Front desk lady Joy and Kimberly and manager Sol were patient, extremely helpful and professional. I believe this hotel possess some of the best employees in the hospitality... More 

Was this review helpful? Yes 2
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am thrilled to hear that many of our staff members took excellent care of you! Thank you for sharing your feedback with us about your recent stay here at the San Jose Sheraton. I will make sure to share your review with them and we look forward to your next visit! More 

Taipei, Taiwan
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 13, 2015

Well, you can say I am wrong about 80' Indonesian style, but this is from my point of view. Hotels amenities are average, food are average, as well as it's room style. But the surrounding is great for staying. I've stayed here up to a week for business. one point goes to its staff, friendly and proactively when it turns... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, we appreciate it. I am glad to hear that the location of the hotel is suitable for your needs and that it gave you a cozy feeling. It's not often that a hotel can satisfy both, especially in this area. We are currently undergoing a renovation throughout the property and so we hope that you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 26, 2015

Use this hotel frequently for work travel Mon - Fri. I'm quite pleased with the place in general having stayed at most SJC and Palo Alto hotels at this point. I like that the hotel is a bit more isolated and relatively quiet (at least on the spg floors). Pros: Comfortable beds and solid bedding. Shower has great water pressure... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Christopher, we are grateful that you took time to provide a good review of our hotel. It is ideally located, isolated but not far from many points of interest, and also quiet. We will be undergoing a rooms refresh soon, so we hope that you will have another opportunity to stay. As for WiFi access, if you were to book... More 

Huntington Beach, California
Top Contributor
65 reviews 65 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 9, 2015

We spent 4 days at this Sheraton and from the front desk greeting, to room service and of course the bar we had an excellent experience. The staff went out of their way to make sure we had everything we asked for and were all smiles while doing it. But I can't give the hotel a 5 STAR review for... More 

Was this review helpful? Yes 1
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Jim, the good news is that our pool is heated once again. During the winter season, we turn off the pool heater because it is hardly used during the cold weather (not to mention that it helps with energy cost); however, since it has been a relatively warm winter, we have decided to shorten that time. We hope that you... More 

madrid
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed here for four days for business. Friendly and helpful staff. A couple issues at check-in, eg, front desk said my room would be ready by noon as being cleaned. I came back at 1, it still wasn't ready yet. They went out of their way to make me feel comfortable, eg had me wait at club lounge where it... More 

Was this review helpful? Yes 1
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for connecting with us by choosing to stay here. We are glad that you were satisfied with your accomodations. We will continue to focus on training our friendly and helpful team to improve communication with both our guests and fellow co-workers. We look forward to your next visit! More 

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