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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
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1 room 1 guest
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Sheraton San Jose Hotel
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268 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Israel
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is well located, clean and currently being upgraded. I stayed on the club level and also in a tower room with a private parking, and both stays are remarkable. Not sure about regular rooms, but this Sheraton left a very good impression.

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Sacramento, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Upon check-in, I was initially alarmed when they told me there was an added fee for the roll-away bed. I explained that I specifically called SPG services to make the reservation instead of doing it online to verify there was no extra fee. They told me that the information I was given was wrong but then worked to solve the... More 

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Dublin, Ireland
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 24, 2015

At best, this is a good 3.5 star hotel but not at 4 star level. It definitely needs updating from the brown on beige on cream colour scheme. From check-in, we were told where to get the trolley so we could bring our bags to our room. There was no one to help with that! The suite we had on... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for telling us about your experience. It is disappointing to know that you were not completely satisfied with your stay, but we truly appreciate the feedback. We are currently undergoing renovation of our guestrooms and our public spaces, including the Club Lounge will follow, to have a fresher, more current feel. Although we do not have a staff... More 

Los Angeles, California
Level Contributor
300 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed July 11, 2015

Stayed here just one night on a short trip through the area. The room was nice, comfortable, what you would expect from a Sheraton in the US. Service was very good, we checked in quickly, no issues. The location is good, near restaurants, close enough to drive to the places we needed to go. Overall a nice stay, would stay... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

You will definitely have to stay longer next time, Todd. Thank you for sharing your feedback and we look forward to you next visit. More 

Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 6, 2015

Stayed for business twice. First time was upgraded to suite next to pool which was great apart from a very noisy ac unit. Second time stayed on top floor which was a nice large room with again a very noisy ac unit. If you can get the suite, take it. Bar is good. Pool is warm but we'll positioned. Hotel... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am sorry that you had to deal with the noisy AC units, on both occasions that you stayed with us. It must have been annoying! I have asked the maintenance team to check on the AC units in the building so that we can work on a maintenance program to fix the issues related to these. Thank you for... More 

MISSION VIEJO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2015

My wife and I stayed at this hotel while visiting family over the July 4th Weekend and we truly enjoyed our stay. The staff was extremely helpful and friendly and the room was spacious and clean. We were upgraded to the Club Level and were able to enjoy the 24-hour lounge with breakfast and evening drinks available each day. The... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for taking the time to tell us all about your recent great experience here at the San Jose Sheraton Hotel. We are proud to have a team of friendly associates who are willing to go above and beyond to ensure that each guest is satisfied. We appreciate the recommendation and look forward to your next visit! More 

Fremont, California
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 6, 2015

We stayed here for July Fourth weekend. We got a SPG suite,with views of the pool and Levi's stadium. We also watched the Fireworks from Great America right from our patio. What a great experience! Staff was very friendly and helpful. The food was excellent from the Bistro restaurant. We stayed in a new renovated room, clean and huge. We... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am happy to hear that you had a great experience here in one of our newly renovated rooms! Thank you for providing your feedback and for letting us know that we have a great team here at the hotel.We look forward to your next visit! More 

Melbourne Beach, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 1, 2015

I stayed at the hotel for two nights as part of an expensive "VIP" travel package. During the afternoon of my first full day there, there was construction in the adjoining rooms. There was constant banging on the walls between my room and the adjoining rooms that were being worked on. After waiting a while to see if it would... More 

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rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I understand your frustration about your recent stay with us.You came here to enjoy and we did not meet your expectations. This kind of experience is not typical of what we hear from our guests, and I apologize. The hotel has been undergoing renovation for a couple of months now, and although we have not received a lot of complaints... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

This is a typical older Sheraton hotel located in Milpitas. Rooms are spacious and clean although dated. For example, the room I was in, you could see daylight/outside around the air conditioner surround. The staff was friendly, efficient, and courteous. The stay was acceptable but not extraordinary for business travel. Overall a very quiet and clean hotel in a peaceful... More 

Was this review helpful? Yes 1
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am glad that you enjoyed your recent stay with us, thank you! We are currently undergoing a renovation, so I hope that you will come back to enjoy the new look and feel of our rooms. More 

Baden, Switzerland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 24, 2015

I was staying for a working week there; the room was big & clean, but quite old fashioned (type brown in brown). Internet Access was terrible (like in the analog modem age) , working in the room was not possible; A/C was loud and ineffective. Room rate was over 200$ per day (WITH company rate...) , I had to leave... More 

Was this review helpful? Yes
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback. We are currently undergoing renovation to make improvements, so I hope that you will give us another opportunity to impress you with the friendly service that we provide. More 

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